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September 2000

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Subject	From	Date	Size
5 most important features	Peter Moulding <[log in to unmask]>	Tue, 19 Sep 2000 16:47:25 +0000	43 lines
Re: 5 most important features	Marie Denikas <[log in to unmask]>	Tue, 19 Sep 2000 10:49:52 -0500	78 lines
Re: 5 most important features	Heisey, Tom <[log in to unmask]>	Tue, 19 Sep 2000 11:27:43 -0500	47 lines
Re: 5 most important features	Peter Moulding <[log in to unmask]>	Wed, 20 Sep 2000 15:32:53 +0000	89 lines
Re: 5 most important features	Dennis Lapcewich <[log in to unmask]>	Wed, 20 Sep 2000 13:01:01 -0500	90 lines
Re: 5 most important features	Heisey, Tom <[log in to unmask]>	Wed, 20 Sep 2000 14:29:51 -0500	45 lines
Re: 5 most important features	Martha Springsteen <[log in to unmask]>	Thu, 21 Sep 2000 08:29:03 -0400	22 lines
Re: 5 most important features	David Jones <[log in to unmask]>	Thu, 21 Sep 2000 09:11:04 -1000	44 lines
Re: 5 most important features - features are not the point	Noel Bruton <[log in to unmask]>	Thu, 21 Sep 2000 08:27:07 +0100	61 lines
Re: 5 most important features - features are not the point	Heisey, Tom <[log in to unmask]>	Thu, 21 Sep 2000 10:59:42 -0500	73 lines
Re: 5 most important features - features are not the point	Bill Kneedler <[log in to unmask]>	Thu, 21 Sep 2000 09:58:39 -0700	117 lines
<No subject>	Andrew Johnson <[log in to unmask]>	Fri, 1 Sep 2000 14:26:05 +0100	18 lines
<No subject>	Ricky Hernandez <[log in to unmask]>	Fri, 8 Sep 2000 10:31:46 -0700	32 lines
Acrobat Reader problem	Gray, Shanna <[log in to unmask]>	Wed, 6 Sep 2000 13:07:34 -0600	18 lines
Re: Acrobat Reader problem	Brad Green <[log in to unmask]>	Thu, 7 Sep 2000 03:55:26 -0700	37 lines
Alternative name for Helpdesk	Ricky Hernandez <[log in to unmask]>	Mon, 11 Sep 2000 13:39:16 -0700	23 lines
Re: Alternative name for Helpdesk	Rob Chorley <[log in to unmask]>	Mon, 11 Sep 2000 08:35:36 +0100	44 lines
Re: Alternative name for Helpdesk	Taylor, Dave <[log in to unmask]>	Mon, 11 Sep 2000 08:27:41 -0500	54 lines
Re: Alternative name for Helpdesk	Bart Prine <[log in to unmask]>	Mon, 11 Sep 2000 10:23:08 -0700	11 lines
Re: Alternative name for Helpdesk	Martha Lundgren <[log in to unmask]>	Mon, 11 Sep 2000 12:34:29 -0500	35 lines
Re: Alternative name for Helpdesk	Massimo Paolini <[log in to unmask]>	Tue, 12 Sep 2000 15:40:32 -0700	31 lines
Re: Alternative name for Helpdesk	PJSmall <[log in to unmask]>	Tue, 12 Sep 2000 22:40:56 -0500	44 lines
Re: Alternative name for Helpdesk	D Rod McPherson <[log in to unmask]>	Wed, 13 Sep 2000 15:00:56 -0700	37 lines
Re: Alternative name for Helpdesk	Ron Wynyard <[log in to unmask]>	Thu, 14 Sep 2000 10:53:01 +1200	56 lines
Re: Alternative name for Helpdesk	Brenda Grammatico <[log in to unmask]>	Thu, 14 Sep 2000 09:00:30 -0400	20 lines
Re: Alternative name for Helpdesk	D Rod McPherson <[log in to unmask]>	Fri, 15 Sep 2000 15:36:24 -0700	81 lines
Anyone feeling creative?	Ward Janice L <[log in to unmask]>	Wed, 13 Sep 2000 12:44:43 -0500	30 lines
Re: Anyone feeling creative?	Jeffrey S. Smith <[log in to unmask]>	Wed, 13 Sep 2000 13:14:28 -0500	52 lines
Re: Anyone feeling creative?	Lea <[log in to unmask]>	Wed, 13 Sep 2000 12:19:00 -0600	17 lines
Re: Anyone feeling creative?	Eric Floerchinger <[log in to unmask]>	Wed, 13 Sep 2000 12:24:12 -0600	35 lines
Re: Anyone feeling creative?	Dennis Lapcewich <[log in to unmask]>	Wed, 13 Sep 2000 13:49:39 -0500	67 lines
Re: Anyone feeling creative?	Dana Ditomaso <[log in to unmask]>	Wed, 13 Sep 2000 15:02:35 -0400	29 lines
Re: Anyone feeling creative?	Peterson, Amy <[log in to unmask]>	Wed, 13 Sep 2000 11:41:02 -0700	74 lines
Re: Anyone feeling creative?	Peterson, Amy <[log in to unmask]>	Wed, 13 Sep 2000 12:08:38 -0700	24 lines
Re: Anyone feeling creative?	Kirschner, Mark <[log in to unmask]>	Wed, 13 Sep 2000 13:06:32 -0700	35 lines
Re: Anyone feeling creative?	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Wed, 13 Sep 2000 14:26:49 -0600	26 lines
Re: Anyone feeling creative?	Roman J. Olynyk <[log in to unmask]>	Thu, 14 Sep 2000 09:03:03 -0400	11 lines
Re: Anyone feeling creative?	Michael S Donatucci <[log in to unmask]>	Thu, 14 Sep 2000 09:17:06 -0400	24 lines
Re: Anyone feeling creative? (long)	Heisey, Tom <[log in to unmask]>	Wed, 13 Sep 2000 14:24:01 -0500	98 lines
Re: Anyone feeling creative? (long)	Ward Janice L <[log in to unmask]>	Wed, 13 Sep 2000 14:35:02 -0500	23 lines
Re: Anyone feeling creative? (long)	David Giannetto <[log in to unmask]>	Thu, 14 Sep 2000 09:18:57 -0400	42 lines
Anyone going to SSPA Conference?	Nan L. Lindholm <[log in to unmask]>	Thu, 28 Sep 2000 08:55:56 -0400	14 lines
Re: Anyone going to SSPA Conference?	Mainarick, Lisa <[log in to unmask]>	Thu, 28 Sep 2000 06:17:37 -0700	23 lines
Re: Anyone going to SSPA Conference?	Matuszek, Kathleen E. <[log in to unmask]>	Thu, 28 Sep 2000 09:25:47 -0400	36 lines
Re: Anyone going to SSPA Conference?	Naoma Leonard <[log in to unmask]>	Thu, 28 Sep 2000 09:25:23 -0400	32 lines
Re: Anyone going to SSPA Conference?	Lisa Richardson <[log in to unmask]>	Thu, 28 Sep 2000 08:47:00 -0500	47 lines
Re: Anyone going to SSPA Conference?	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Thu, 28 Sep 2000 09:59:03 -0600	56 lines
APPS: Adobe Acrobat - Extracting Embedded Fonts	James F. Olszewski II <[log in to unmask]>	Mon, 25 Sep 2000 11:31:11 -0400	13 lines
Re: APPS: Adobe Acrobat - Extracting Embedded Fonts	Paul Nightingale <[log in to unmask]>	Tue, 26 Sep 2000 10:13:19 +0100	13 lines
Re: APPS: Adobe Acrobat - Extracting Embedded Fonts	James F. Olszewski <[log in to unmask]>	Tue, 26 Sep 2000 10:50:23 -0400	20 lines
Re: APPS: Adobe Acrobat - Extracting Embedded Fonts	Eric Floerchinger <[log in to unmask]>	Tue, 26 Sep 2000 08:59:59 -0600	35 lines
Re: APPS: Adobe Acrobat - Extracting Embedded Fonts	James F. Olszewski <[log in to unmask]>	Tue, 26 Sep 2000 10:59:27 -0400	20 lines
Re: APPS: Adobe Acrobat - Extracting Embedded Fonts	Paul Nightingale <[log in to unmask]>	Tue, 26 Sep 2000 16:23:38 +0100	40 lines
Re: APPS: Adobe Acrobat - Extracting Embedded Fonts	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Tue, 26 Sep 2000 10:58:39 -0600	30 lines
Automated Survey Solutions	Mainarick, Lisa <[log in to unmask]>	Tue, 19 Sep 2000 06:51:01 -0700	18 lines
Re: Automated Survey Solutions	Jim Henry <[log in to unmask]>	Tue, 19 Sep 2000 10:24:42 -0700	48 lines
Automated Survey Solutions -Reply	Rick Pierson <[log in to unmask]>	Tue, 19 Sep 2000 08:18:51 -0700	37 lines
Awesome skit	Massimo Paolini <[log in to unmask]>	Tue, 26 Sep 2000 09:30:27 -0700	22 lines
Re: Awesome skit	David Jones <[log in to unmask]>	Wed, 27 Sep 2000 08:55:06 -1000	41 lines
Change Email Address	Mohan Vallabhapurapu <[log in to unmask]>	Tue, 12 Sep 2000 17:22:29 -0700	59 lines
Compensation for pager support	Marie Denikas <[log in to unmask]>	Thu, 28 Sep 2000 17:23:40 -0500	24 lines
Re: Compensation for pager support	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Thu, 28 Sep 2000 16:41:40 -0600	52 lines
Re: Compensation for pager support	Pete Jewell <[log in to unmask]>	Fri, 29 Sep 2000 09:45:21 +0100	24 lines
Re: Compensation for pager support	Jeffrey S. Smith <[log in to unmask]>	Fri, 29 Sep 2000 07:22:43 -0500	63 lines
Re: Compensation for pager support	Kevin Murphy <[log in to unmask]>	Fri, 29 Sep 2000 11:25:38 -0400	265 lines
Costing Standards	Allton, Michael <[log in to unmask]>	Thu, 7 Sep 2000 09:52:06 -0400	19 lines
CTI Integration	Brigid Wainwright <[log in to unmask]>	Thu, 21 Sep 2000 09:42:08 -0700	19 lines
Re: CTI Integration	Taylor, Dave <[log in to unmask]>	Thu, 21 Sep 2000 12:46:49 -0500	32 lines
customer satisfaction surveys	David Giannetto <[log in to unmask]>	Tue, 12 Sep 2000 16:29:10 -0400	18 lines
Re: customer satisfaction surveys	Steven Huskey <[log in to unmask]>	Wed, 13 Sep 2000 12:13:12 -0400	45 lines
Re: customer satisfaction surveys	Dennis Lapcewich <[log in to unmask]>	Wed, 13 Sep 2000 11:31:46 -0500	48 lines
customer satisfaction surveys	Pip Fisher <[log in to unmask]>	Wed, 13 Sep 2000 10:56:47 -0600	58 lines
Re: customer satisfaction surveys	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Wed, 13 Sep 2000 14:55:59 -0600	73 lines
Re: customer satisfaction surveys	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Wed, 13 Sep 2000 14:59:20 -0600	72 lines
Re: customer satisfaction surveys	Dennis Lapcewich <[log in to unmask]>	Wed, 13 Sep 2000 16:57:25 -0500	30 lines
Re: customer satisfaction surveys	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Wed, 13 Sep 2000 17:35:29 -0600	37 lines
Re: customer satisfaction surveys	Eric Floerchinger <[log in to unmask]>	Wed, 13 Sep 2000 18:02:35 -0600	98 lines
Re: customer satisfaction surveys	Thomas, Kim <[log in to unmask]>	Thu, 14 Sep 2000 05:50:42 -0700	10 lines
Re: customer satisfaction surveys	Jennifer Walsh <[log in to unmask]>	Thu, 14 Sep 2000 10:22:36 -0230	110 lines
Re: customer satisfaction surveys	Stoner, Keri <[log in to unmask]>	Thu, 14 Sep 2000 08:32:25 -0500	42 lines
Re: customer satisfaction surveys	Mary Pierson <[log in to unmask]>	Thu, 14 Sep 2000 09:30:23 -0400	99 lines
Re: customer satisfaction surveys	David Giannetto <[log in to unmask]>	Thu, 14 Sep 2000 09:27:27 -0400	124 lines
Re: customer satisfaction surveys	Thomas, Kim <[log in to unmask]>	Thu, 14 Sep 2000 06:33:44 -0700	121 lines
Re: customer satisfaction surveys	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Thu, 14 Sep 2000 08:55:04 -0600	135 lines
Re: customer satisfaction surveys	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Thu, 14 Sep 2000 09:21:05 -0600	154 lines
Re: customer satisfaction surveys	Massimo Paolini <[log in to unmask]>	Thu, 14 Sep 2000 09:14:39 -0700	144 lines
Re: customer satisfaction surveys	Brad Henwood <[log in to unmask]>	Thu, 14 Sep 2000 09:29:46 -0700	156 lines
Re: customer satisfaction surveys	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Thu, 14 Sep 2000 10:43:46 -0600	52 lines
Customer Support Web's	Jason Allen <[log in to unmask]>	Fri, 29 Sep 2000 15:29:15 +1100	16 lines
Re: Customer Support Web's	Elaine J Handelman <[log in to unmask]>	Fri, 29 Sep 2000 11:54:27 -0500	24 lines
DANG IT!	Bob Werner <[log in to unmask]>	Thu, 7 Sep 2000 10:05:08 -0400	19 lines
Re: DANG IT!	Martha Springsteen <[log in to unmask]>	Thu, 7 Sep 2000 10:47:22 -0400	31 lines
Re: DANG IT! & We have a winner!	Jera Anderson <[log in to unmask]>	Thu, 7 Sep 2000 10:33:07 -0600	43 lines
Excel Macro Help Needed	Brennan, Kathy <[log in to unmask]>	Tue, 26 Sep 2000 10:43:34 -0400	29 lines
Re: Excel Macro Help Needed	Shawn Clabough <[log in to unmask]>	Tue, 26 Sep 2000 09:33:44 -0700	49 lines
Fault management	BrightAce Computers Ltd <[log in to unmask]>	Tue, 19 Sep 2000 12:23:47 EDT	31 lines
First Level Resolution	Robyn Tetla <[log in to unmask]>	Wed, 27 Sep 2000 12:00:11 -0400	22 lines
Re: First Level Resolution	Michael S Donatucci <[log in to unmask]>	Wed, 27 Sep 2000 13:11:58 -0400	40 lines
Re: First Level Resolution	Mainarick, Lisa <[log in to unmask]>	Wed, 27 Sep 2000 10:07:20 -0700	35 lines
Re: First Level Resolution	Lisa Richardson <[log in to unmask]>	Wed, 27 Sep 2000 12:11:22 -0500	41 lines
Re: First Level Resolution	David Arnold <[log in to unmask]>	Wed, 27 Sep 2000 10:15:35 -0700	59 lines
Re: First Level Resolution	Mark Munoz <[log in to unmask]>	Wed, 27 Sep 2000 12:34:41 -0500	59 lines
Re: First Level Resolution	Mainarick, Lisa <[log in to unmask]>	Wed, 27 Sep 2000 11:12:43 -0700	55 lines
Re: First Level Resolution	David Arnold <[log in to unmask]>	Wed, 27 Sep 2000 12:00:52 -0700	72 lines
Re: First Level Resolution	Brad Henwood <[log in to unmask]>	Wed, 27 Sep 2000 12:09:21 -0700	82 lines
Re: First Level Resolution	David Smith <[log in to unmask]>	Wed, 27 Sep 2000 15:55:31 -0400	97 lines
Re: First Level Resolution	Katie Davis <[log in to unmask]>	Wed, 27 Sep 2000 13:22:49 -0700	126 lines
Re: First Level Resolution	Battrick, Phil <[log in to unmask]>	Thu, 28 Sep 2000 09:48:54 +0100	71 lines
Re: First Level Resolution	Martha Lundgren <[log in to unmask]>	Thu, 28 Sep 2000 07:00:10 -0500	117 lines
Re: First Level Resolution	Battrick, Phil <[log in to unmask]>	Thu, 28 Sep 2000 13:16:07 +0100	129 lines
Re: First Level Resolution	Lisa Richardson <[log in to unmask]>	Thu, 28 Sep 2000 07:29:50 -0500	155 lines
Re: First Level Resolution	Daniel LaFrance <[log in to unmask]>	Thu, 28 Sep 2000 09:00:06 -0400	116 lines
Re: First Level Resolution	Martha Lundgren <[log in to unmask]>	Thu, 28 Sep 2000 08:49:08 -0500	274 lines
Re: First Level Resolution	Martha Lundgren <[log in to unmask]>	Thu, 28 Sep 2000 08:54:45 -0500	35 lines
Re: First Level Resolution	Lisa Richardson <[log in to unmask]>	Thu, 28 Sep 2000 10:03:54 -0500	39 lines
Re: First Level Resolution	Martha Lundgren <[log in to unmask]>	Thu, 28 Sep 2000 10:20:43 -0500	103 lines
Re: First Level Resolution	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Thu, 28 Sep 2000 11:37:33 -0600	25 lines
Re: First Level Resolution	Wendy Uren <[log in to unmask]>	Fri, 29 Sep 2000 08:09:08 +1000	88 lines
Re: First Level Resolution	David Smith <[log in to unmask]>	Fri, 29 Sep 2000 11:13:37 -0400	164 lines
Re: Floating holidays	Martha Lundgren <[log in to unmask]>	Fri, 1 Sep 2000 10:36:24 -0500	61 lines
Friday - Humor - Puns for Tom	Donna Propst <[log in to unmask]>	Fri, 1 Sep 2000 12:25:12 -0400	33 lines
Friday Humor - Cinderella	Dennis Lapcewich <[log in to unmask]>	Fri, 8 Sep 2000 11:30:27 -0500	78 lines
Friday Humor - Fishing	Dennis Lapcewich <[log in to unmask]>	Fri, 29 Sep 2000 10:27:37 -0500	59 lines
Re: Friday Humor - Fishing	Dennis Lapcewich <[log in to unmask]>	Fri, 29 Sep 2000 10:37:02 -0500	26 lines
Friday Humor - God	Dennis Lapcewich <[log in to unmask]>	Fri, 22 Sep 2000 12:44:42 -0500	14 lines
Re: Friday Humor - God	Julie Matthews <[log in to unmask]>	Fri, 22 Sep 2000 11:57:46 -0700	10 lines
Friday Humor - Rules To Live By	Dennis Lapcewich <[log in to unmask]>	Fri, 1 Sep 2000 13:44:42 -0500	71 lines
Re: Friday Humor - Rules To Live By	Noel Bruton <[log in to unmask]>	Fri, 1 Sep 2000 21:00:05 +0100	82 lines
Re: Friday Humor - Rules To Live By	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Tue, 5 Sep 2000 08:35:23 -0600	107 lines
Re: Friday Humor - Rules To Live By	Noel Bruton <[log in to unmask]>	Tue, 5 Sep 2000 18:10:09 +0100	130 lines
Re: Friday Humor - Rules To Live By	Martha Lundgren <[log in to unmask]>	Wed, 6 Sep 2000 06:47:15 -0500	142 lines
Re: Friday Humor - Rules To Live By	Kym Jones <[log in to unmask]>	Thu, 7 Sep 2000 02:41:39 +0930	30 lines
Re: Friday Humor - Rules To Live By	David Jones <[log in to unmask]>	Thu, 7 Sep 2000 08:07:19 -1000	22 lines
Re: Friday Humor - Rules To Live By	Ken Penniston <[log in to unmask]>	Fri, 8 Sep 2000 12:48:56 -0500	147 lines
Re: Friday Humor - Rules To Live By	Dennis Lapcewich <[log in to unmask]>	Fri, 8 Sep 2000 13:07:12 -0500	79 lines
Re: Friday Humor - Rules To Live By	Robert Minneman <[log in to unmask]>	Fri, 8 Sep 2000 12:20:58 -0600	229 lines
Re: Friday Humor - Rules To Live By	Noel Bruton <[log in to unmask]>	Sat, 9 Sep 2000 06:26:30 +0100	253 lines
Re: Friday Humor - Rules To Live By ... Hmmmm	Dennis Lapcewich <[log in to unmask]>	Wed, 6 Sep 2000 12:09:41 -0500	37 lines
Re: Friday Humor - Rules To Live By ... Hmmmm	Robert Minneman <[log in to unmask]>	Wed, 6 Sep 2000 13:20:52 -0600	123 lines
Full Moon (Was Venting on Customer Service (or the lack thereof))	Dennis Lapcewich <[log in to unmask]>	Wed, 13 Sep 2000 15:09:35 -0500	24 lines
FW: HDesk-L Mini-FAQ - Sept 1, 2000	Heisey, Tom <[log in to unmask]>	Fri, 1 Sep 2000 08:17:52 -0500	151 lines
Re: HDESK-L Digest - 28 Sep 2000 to 29 Sep 2000 (#2000-251)	Philip Verghis <[log in to unmask]>	Sat, 30 Sep 2000 10:11:28 -0400	24 lines
HDesk-L Mini-FAQ - Sep 8, 2000	Heisey, Tom <[log in to unmask]>	Fri, 8 Sep 2000 10:15:40 -0500	163 lines
HDesk-L Mini-FAQ - Sept. 16, 2000	Heisey, Tom <[log in to unmask]>	Fri, 15 Sep 2000 08:11:10 -0500	158 lines
HDesk-L Mini-FAQ - Sept. 22, 2000	Heisey, Tom <[log in to unmask]>	Fri, 22 Sep 2000 08:06:03 -0500	159 lines
HDesk-L Mini-FAQ - Sept. 28, 2000	Heisey, Tom <[log in to unmask]>	Thu, 28 Sep 2000 23:09:55 -0500	159 lines
Re: Help ! Any NT gurus out there ?	Jo-Ann Chiam <[log in to unmask]>	Fri, 29 Sep 2000 18:20:37 -0400	37 lines
Help Desk Online Articles	Ward Janice L <[log in to unmask]>	Tue, 12 Sep 2000 15:16:36 -0500	17 lines
Help Desk stats, observations, etc	Martha Lundgren <[log in to unmask]>	Wed, 13 Sep 2000 13:21:05 -0500	130 lines
Re: Help Desk stats, observations, etc	Noel Bruton <[log in to unmask]>	Sat, 16 Sep 2000 06:55:44 +0100	149 lines
Helpdesk Certification	Dith <[log in to unmask]>	Sun, 3 Sep 2000 17:36:11 +1200	17 lines
Re: helpdesk stats: one important stat is missing.....	Jan van Bon <[log in to unmask]>	Sun, 17 Sep 2000 09:22:28 +0200	23 lines
Re: helpdesk stats: one important stat is missing.....	Noel Bruton <[log in to unmask]>	Sun, 17 Sep 2000 21:43:55 +0100	46 lines
How to address your clients on the telephone	David Smith <[log in to unmask]>	Wed, 27 Sep 2000 15:53:03 -0400	30 lines
Re: How to address your clients on the telephone	Maitland_Helpdesk <[log in to unmask]>	Wed, 27 Sep 2000 15:51:20 -0400	40 lines
Re: How to address your clients on the telephone	Martha Springsteen <[log in to unmask]>	Wed, 27 Sep 2000 16:03:12 -0400	28 lines
Re: How to address your clients on the telephone	Peterson, Amy <[log in to unmask]>	Wed, 27 Sep 2000 12:55:11 -0700	55 lines
Re: How to address your clients on the telephone	Bruneau,Richard [CMC] <[log in to unmask]>	Wed, 27 Sep 2000 16:05:17 -0400	60 lines
Re: How to address your clients on the telephone	Patrick Mack <[log in to unmask]>	Wed, 27 Sep 2000 15:09:00 -0500	57 lines
Re: How to address your clients on the telephone	Matt Johnson <[log in to unmask]>	Thu, 28 Sep 2000 10:09:42 +1000	43 lines
Re: How to address your clients on the telephone	Wendy Uren <[log in to unmask]>	Thu, 28 Sep 2000 11:48:08 +1000	62 lines
Re: How to address your clients on the telephone	Kym Jones <[log in to unmask]>	Sat, 30 Sep 2000 01:17:45 +0930	117 lines
Re: How to address your clients on the telephone	Glen Notman, Consultant <[log in to unmask]>	Fri, 29 Sep 2000 12:20:23 -0400	29 lines
Re: How to address your clients on the telephone	Kym Jones <[log in to unmask]>	Sat, 30 Sep 2000 20:49:06 +0930	60 lines
How to move your Support Centre from reactive to proactive with C har LaBounty	MICHAEL BERGER <[log in to unmask]>	Wed, 13 Sep 2000 16:48:43 -0700	72 lines
Humor	Dennis Lapcewich <[log in to unmask]>	Fri, 15 Sep 2000 11:14:42 -0500	31 lines
Humor - two Fonts walk into a bar......	Patrick Frith <[log in to unmask]>	Fri, 22 Sep 2000 07:27:48 -0400	35 lines
Humor: Bug quotes	Heisey, Tom <[log in to unmask]>	Fri, 15 Sep 2000 08:02:08 -0500	60 lines
Humor: Elevator ideas	Eric Floerchinger <[log in to unmask]>	Fri, 22 Sep 2000 08:59:45 -0600	52 lines
Re: Humor: Elevator ideas	Martha Lundgren <[log in to unmask]>	Fri, 22 Sep 2000 12:09:43 -0500	150 lines
Re: Humor: Elevator ideas	Dennis Lapcewich <[log in to unmask]>	Fri, 22 Sep 2000 12:42:23 -0500	35 lines
HUMOR: Genealogy	Jera Anderson <[log in to unmask]>	Fri, 15 Sep 2000 08:30:28 -0600	40 lines
HUMOR: Head Games	Brennan, Kathy <[log in to unmask]>	Fri, 22 Sep 2000 14:15:09 -0400	39 lines
Humor: In a perfect world...	Eric Floerchinger <[log in to unmask]>	Fri, 8 Sep 2000 10:09:57 -0600	38 lines
Humor: THE DAILY LAUGH	Eric Floerchinger <[log in to unmask]>	Fri, 8 Sep 2000 09:16:26 -0600	25 lines
Humor: Unwritten Rules	Brennan, Kathy <[log in to unmask]>	Fri, 22 Sep 2000 13:34:26 -0400	57 lines
humor? Bad puns	Heisey, Tom <[log in to unmask]>	Fri, 1 Sep 2000 10:27:49 -0500	54 lines
Humor? Computer Definitions	Heisey, Tom <[log in to unmask]>	Fri, 1 Sep 2000 08:13:43 -0500	44 lines
Humor? Slow down for the chickens	Heisey, Tom <[log in to unmask]>	Fri, 8 Sep 2000 12:04:43 -0500	63 lines
Humor?: A Potato Tragedy......	Heisey, Tom <[log in to unmask]>	Fri, 22 Sep 2000 08:06:49 -0500	60 lines
Humor?: Three Little Pigs	Heisey, Tom <[log in to unmask]>	Fri, 15 Sep 2000 08:09:00 -0500	55 lines
HUMOUR	Elaine Singer <[log in to unmask]>	Fri, 8 Sep 2000 09:27:06 -0400	49 lines
Re: HUMOUR	Eric Floerchinger <[log in to unmask]>	Fri, 8 Sep 2000 09:53:55 -0600	69 lines
Re: HUMOUR	Stoner, Keri <[log in to unmask]>	Fri, 8 Sep 2000 13:23:05 -0500	28 lines
Re: HUMOUR	Dennis Lapcewich <[log in to unmask]>	Fri, 8 Sep 2000 13:09:07 -0500	40 lines
Re: HUMOUR	Eric Floerchinger <[log in to unmask]>	Fri, 8 Sep 2000 12:25:53 -0600	38 lines
HUMOUR: A Man's Thesaurus	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Fri, 15 Sep 2000 08:03:55 -0600	71 lines
HUMOUR: four dogs...	Battrick, Phil <[log in to unmask]>	Fri, 8 Sep 2000 14:08:46 +0100	53 lines
Re: HUMOUR: four dogs...	Kym Jones <[log in to unmask]>	Fri, 8 Sep 2000 22:44:55 +0930	75 lines
Re: HUMOUR: four dogs...	Battrick, Phil <[log in to unmask]>	Fri, 8 Sep 2000 14:19:44 +0100	96 lines
Re: HUMOUR: four dogs...	Kym Jones <[log in to unmask]>	Fri, 8 Sep 2000 22:54:37 +0930	114 lines
Re: HUMOUR: four dogs...	Gretchen A. Schultes <[log in to unmask]>	Fri, 8 Sep 2000 10:40:49 -0400	35 lines
Information Systems/Help Desk 'brochure'	Matuszek, Kathleen E. <[log in to unmask]>	Fri, 1 Sep 2000 14:05:18 -0400	38 lines
Re: Information Systems/Help Desk 'brochure'	Gray, Shanna <[log in to unmask]>	Fri, 1 Sep 2000 12:12:07 -0600	52 lines
Re: Information Systems/Help Desk 'brochure'	Computer Support <[log in to unmask]>	Fri, 1 Sep 2000 14:08:20 -0400	63 lines
Re: Information Systems/Help Desk 'brochure'	David Giannetto <[log in to unmask]>	Fri, 1 Sep 2000 14:16:38 -0400	85 lines
Re: Information Systems/Help Desk 'brochure'	Brennan, Kathy <[log in to unmask]>	Fri, 1 Sep 2000 14:23:11 -0400	104 lines
Re: Information Systems/Help Desk 'brochure'	Matuszek, Kathleen E. <[log in to unmask]>	Fri, 1 Sep 2000 14:27:29 -0400	106 lines
Re: Information Systems/Help Desk 'brochure'	Dennis Lapcewich <[log in to unmask]>	Fri, 1 Sep 2000 13:24:30 -0500	71 lines
Re: Information Systems/Help Desk 'brochure'	LtScripter <[log in to unmask]>	Fri, 1 Sep 2000 14:50:54 -0400	126 lines
Re: Information Systems/Help Desk 'brochure'	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Fri, 1 Sep 2000 14:09:06 -0500	23 lines
Re: Information Systems/Help Desk 'brochure'	Gray, Shanna <[log in to unmask]>	Fri, 1 Sep 2000 13:02:49 -0600	97 lines
Re: Information Systems/Help Desk 'brochure'	Lisa Richardson <[log in to unmask]>	Tue, 5 Sep 2000 08:26:37 -0500	51 lines
Re: Information Systems/Help Desk 'brochure'	Lisa Richardson <[log in to unmask]>	Tue, 5 Sep 2000 08:26:37 -0500	50 lines
Re: Information Systems/Help Desk 'brochure'	David Giannetto <[log in to unmask]>	Tue, 5 Sep 2000 09:40:49 -0400	113 lines
Re: Information Systems/Help Desk 'brochure'	James Tan Jin Keat <[log in to unmask]>	Wed, 6 Sep 2000 10:26:46 +0800	58 lines
IP Scanning Software	Joyce Fisher <[log in to unmask]>	Thu, 7 Sep 2000 12:18:16 -0400	18 lines
Job Definitions for 2nd teir support	Jera Anderson <[log in to unmask]>	Wed, 13 Sep 2000 17:03:49 -0600	31 lines
Job Opening, S. F. Bay Area, Client Services Manager	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Mon, 11 Sep 2000 16:30:14 -0600	46 lines
Key Performance Indicators	Linda Alvarez <[log in to unmask]>	Tue, 5 Sep 2000 18:30:47 -0700	38 lines
Re: Key Performance Indicators	Meredith Crone <[log in to unmask]>	Wed, 6 Sep 2000 14:02:58 +1200	52 lines
Re: Key Performance Indicators	Steven Huskey <[log in to unmask]>	Thu, 7 Sep 2000 14:02:27 -0400	66 lines
looking for Clientele DB corruption help please	Mary Heid <[log in to unmask]>	Thu, 28 Sep 2000 11:34:27 -0400	181 lines
Re: looking for Clientele DB corruption help please	Donna Propst <[log in to unmask]>	Fri, 29 Sep 2000 10:19:38 -0400	83 lines
Measurements	Gray, Shanna <[log in to unmask]>	Wed, 27 Sep 2000 07:46:47 -0600	21 lines
Re: Measurements	Maitland_Helpdesk <[log in to unmask]>	Wed, 27 Sep 2000 09:41:32 -0400	38 lines
Re: Measurements	Ward Janice L <[log in to unmask]>	Thu, 28 Sep 2000 10:24:01 -0500	46 lines
more q's on Track-IT!	Brad Henwood <[log in to unmask]>	Thu, 28 Sep 2000 08:52:50 -0700	15 lines
my sixth "sysadmin" sense...	Troy Barnhart <[log in to unmask]>	Fri, 22 Sep 2000 12:12:05 -0600	31 lines
Re: my sixth "sysadmin" sense...	Noel Bruton <[log in to unmask]>	Fri, 22 Sep 2000 23:07:48 +0100	41 lines
Re: my sixth "sysadmin" sense...	Troy M. Barnhart <[log in to unmask]>	Fri, 22 Sep 2000 22:30:02 -0600	53 lines
New Format Question	Lisa Richardson <[log in to unmask]>	Thu, 14 Sep 2000 07:23:25 -0500	28 lines
Re: New Format Question	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Thu, 14 Sep 2000 08:42:18 -0600	60 lines
Re: New Format Question	Martha Lundgren <[log in to unmask]>	Thu, 14 Sep 2000 09:51:24 -0500	115 lines
Re: New Format Question	Teri Pittman <[log in to unmask]>	Thu, 14 Sep 2000 08:50:47 -0700	25 lines
Re: New Format Question	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Thu, 14 Sep 2000 11:07:10 -0600	77 lines
Re: New Format Question	Teri Pittman <[log in to unmask]>	Thu, 14 Sep 2000 10:55:41 -0700	19 lines
Re: New Format Question	Dennis Lapcewich <[log in to unmask]>	Thu, 14 Sep 2000 13:56:10 -0500	81 lines
Re: New Format Question	Rob Chorley <[log in to unmask]>	Sun, 17 Sep 2000 22:09:59 +0100	77 lines
Newbie to rotas - 24 x 7 patterns how-to?	Martin Embry <[log in to unmask]>	Fri, 22 Sep 2000 17:48:57 +0100	34 lines
Re: Newbie to rotas - 24 x 7 patterns how-to?	Heisey, Tom <[log in to unmask]>	Fri, 22 Sep 2000 13:18:43 -0500	53 lines
Online Tech	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Fri, 22 Sep 2000 13:13:08 -0600	45 lines
Re: Online Tech	Benjamin Lopez <[log in to unmask]>	Fri, 22 Sep 2000 12:25:03 -0700	56 lines
Re: Online Tech	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Fri, 22 Sep 2000 15:25:24 -0500	38 lines
Re: Online Tech	Tony Thompson <[log in to unmask]>	Fri, 22 Sep 2000 15:30:34 -0500	59 lines
Re: Online Tech	Brennan, Kathy <[log in to unmask]>	Fri, 22 Sep 2000 16:51:36 -0400	57 lines
Re: Online Tech	Dennis Lapcewich <[log in to unmask]>	Fri, 22 Sep 2000 15:56:52 -0500	24 lines
Re: Online Tech	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Fri, 22 Sep 2000 15:13:49 -0600	40 lines
Re: Online Tech	Darleen <[log in to unmask]>	Fri, 22 Sep 2000 17:10:00 -0400	40 lines
Re: Online Tech	Elizabeth Arias <[log in to unmask]>	Fri, 22 Sep 2000 16:58:53 -0500	67 lines
Re: Online Tech	Kym Jones <[log in to unmask]>	Sat, 23 Sep 2000 18:58:34 +0930	41 lines
Re: Online Tech	Christopher Medalis <[log in to unmask]>	Mon, 25 Sep 2000 17:27:15 -0400	97 lines
Re: Online Tech	Katie Davis <[log in to unmask]>	Tue, 26 Sep 2000 09:06:46 -0700	49 lines
OT - I need your help	Lee Ann Roland <[log in to unmask]>	Wed, 20 Sep 2000 23:04:02 EDT	13 lines
OT - I need your help	Lee Ann Roland <[log in to unmask]>	Wed, 20 Sep 2000 23:08:42 EDT	32 lines
Re: OT - I need your help	Dennis Lapcewich <[log in to unmask]>	Thu, 21 Sep 2000 10:31:23 -0500	41 lines
OT help help	David Giannetto <[log in to unmask]>	Mon, 11 Sep 2000 14:13:37 -0400	26 lines
OT: Help ! Any NT gurus out there ?	Jo-Ann Chiam <[log in to unmask]>	Fri, 29 Sep 2000 13:30:04 -0400	23 lines
OT: IT Position - New York City	Adrian Rose <[log in to unmask]>	Mon, 11 Sep 2000 17:41:47 -0400	23 lines
OT: Who's going to be our next big star!?!	Jera Anderson <[log in to unmask]>	Mon, 18 Sep 2000 13:56:33 -0600	54 lines
Outlook/Exchange quandery	Patrick Frith <[log in to unmask]>	Wed, 13 Sep 2000 19:00:35 -0400	44 lines
Outsource Feedback	John Walias <[log in to unmask]>	Fri, 15 Sep 2000 15:35:04 -0700	20 lines
OUTSOURCE: Feedback on GE Capitol	John Walias <[log in to unmask]>	Mon, 25 Sep 2000 10:53:54 -0700	21 lines
Outsourcing Help Desk	Tucker, Stephen (2064) <[log in to unmask]>	Wed, 27 Sep 2000 07:15:39 -0400	25 lines
Re: Outsourcing Help Desk	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Wed, 27 Sep 2000 09:13:05 -0600	100 lines
Re: Outsourcing Help Desk	Peter Monk <[log in to unmask]>	Fri, 29 Sep 2000 15:36:27 +0930	26 lines
Pay for Help Desk Supervisors/Managers	Palmer, Betsi <[log in to unmask]>	Wed, 20 Sep 2000 10:06:08 -0400	19 lines
Re: Pay for Help Desk Supervisors/Managers	Brennan, Kathy <[log in to unmask]>	Wed, 20 Sep 2000 10:21:31 -0400	36 lines
Re: Pay for Help Desk Supervisors/Managers	Sansone, Robert <[log in to unmask]>	Wed, 20 Sep 2000 10:46:37 -0400	30 lines
Re: Pay for Help Desk Supervisors/Managers	Dennis Lapcewich <[log in to unmask]>	Wed, 20 Sep 2000 10:19:14 -0500	54 lines
Re: Pay for Help Desk Supervisors/Managers	Kym Jones <[log in to unmask]>	Thu, 21 Sep 2000 08:02:12 +0930	72 lines
Priority Schemes	David Giannetto <[log in to unmask]>	Tue, 5 Sep 2000 09:38:37 -0400	30 lines
Quarterly/Annual Report to Share	Ward Janice L <[log in to unmask]>	Thu, 14 Sep 2000 11:33:55 -0500	23 lines
Re: Quarterly/Annual Report to Share	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Thu, 14 Sep 2000 11:41:29 -0600	66 lines
Re: Quarterly/Annual Report to Share	Marie Denikas <[log in to unmask]>	Thu, 14 Sep 2000 13:24:06 -0500	27 lines
Re: Quarterly/Annual Report to Share	Battrick, Phil <[log in to unmask]>	Mon, 18 Sep 2000 10:21:39 +0100	46 lines
Remedy or Peregrine ?	Jerri McArthy <[log in to unmask]>	Fri, 15 Sep 2000 08:07:48 -0700	31 lines
remove	Switch International <[log in to unmask]>	Sun, 17 Sep 2000 19:52:52 -0700	21 lines
Return from vacation	Bob Werner <[log in to unmask]>	Sat, 16 Sep 2000 16:11:26 -0400	18 lines
Scripts	Raed Mounir <[log in to unmask]>	Sun, 3 Sep 2000 18:01:21 +0300	25 lines
Re: SLA performance	D Rod McPherson <[log in to unmask]>	Thu, 7 Sep 2000 10:49:25 -0700	39 lines
SLA resources	Zach Marsh <[log in to unmask]>	Tue, 5 Sep 2000 13:18:45 -0700	25 lines
Re: SLA resources	Jan van Bon <[log in to unmask]>	Wed, 6 Sep 2000 09:29:07 +0200	27 lines
SSCE	Lee Levin <[log in to unmask]>	Fri, 29 Sep 2000 14:52:21 -0700	10 lines
Staff to User Ratio	Tamulonis, Leonard V. <[log in to unmask]>	Wed, 6 Sep 2000 07:55:02 -0400	11 lines
Re: Staff to User Ratio	Carol Duncan <[log in to unmask]>	Wed, 6 Sep 2000 08:25:06 -0500	50 lines
Re: Staff to User Ratio	Shawn Clabough <[log in to unmask]>	Wed, 6 Sep 2000 09:42:58 -0700	34 lines
Re: Staff to User Ratio	LtScripter <[log in to unmask]>	Wed, 6 Sep 2000 12:45:13 -0400	52 lines
Tech: How to take an Html page and put it in Excel	D Rod McPherson <[log in to unmask]>	Tue, 26 Sep 2000 15:43:52 -0700	12 lines
Re: Tech: How to take an Html page and put it in Excel	Shawn Clabough <[log in to unmask]>	Tue, 26 Sep 2000 15:55:53 -0700	23 lines
TECH: Internet Email from Outlook	Noel Bruton <[log in to unmask]>	Mon, 18 Sep 2000 17:10:52 +0100	29 lines
Re: TECH: Internet Email from Outlook	David Giannetto <[log in to unmask]>	Mon, 18 Sep 2000 12:12:24 -0400	48 lines
Re: TECH: Internet Email from Outlook	Bruneau,Richard [CMC] <[log in to unmask]>	Mon, 18 Sep 2000 12:18:46 -0400	62 lines
Re: TECH: Internet Email from Outlook	Brad Henwood <[log in to unmask]>	Mon, 18 Sep 2000 09:20:09 -0700	58 lines
Re: TECH: Internet Email from Outlook	Peterson, Amy <[log in to unmask]>	Mon, 18 Sep 2000 09:12:08 -0700	61 lines
Re: TECH: Internet Email from Outlook	Peterson, Amy <[log in to unmask]>	Mon, 18 Sep 2000 09:23:59 -0700	78 lines
Re: TECH: Internet Email from Outlook	Dennis Lapcewich <[log in to unmask]>	Mon, 18 Sep 2000 12:00:09 -0500	43 lines
Re: TECH: Internet Email from Outlook	Eric Floerchinger <[log in to unmask]>	Mon, 18 Sep 2000 11:16:13 -0600	94 lines
Re: TECH: Internet Email from Outlook	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Mon, 18 Sep 2000 13:54:41 -0500	35 lines
Re: TECH: Internet Email from Outlook	Richard Austin <[log in to unmask]>	Tue, 19 Sep 2000 09:18:58 +0100	47 lines
Re: TECH: Netscape download annoyances	Lea <[log in to unmask]>	Mon, 25 Sep 2000 11:15:44 -0600	19 lines
Re: TECH: Netscape download annoyances	Lea <[log in to unmask]>	Mon, 25 Sep 2000 11:46:03 -0600	14 lines
TECH: Office 2000 equation editor	Edwards, Jenny <[log in to unmask]>	Thu, 28 Sep 2000 08:39:26 +1200	51 lines
TECH: Office 2k questions	Heisey, Tom <[log in to unmask]>	Mon, 11 Sep 2000 12:48:54 -0500	37 lines
Re: TECH: Office 2k questions	Peterson, Amy <[log in to unmask]>	Mon, 11 Sep 2000 11:05:37 -0700	61 lines
Re: TECH: Office 2k questions	Greg Bean <[log in to unmask]>	Mon, 11 Sep 2000 14:18:56 -0400	21 lines
Re: TECH: Office 2k questions	Dennis Lapcewich <[log in to unmask]>	Mon, 11 Sep 2000 13:11:45 -0500	43 lines
Re: TECH: Office 2k questions	David Giannetto <[log in to unmask]>	Mon, 11 Sep 2000 14:20:03 -0400	83 lines
Re: TECH: Office 2k questions	Eric Floerchinger <[log in to unmask]>	Mon, 11 Sep 2000 12:25:33 -0600	55 lines
Re: TECH: Office 2k questions	Computer Support <[log in to unmask]>	Mon, 11 Sep 2000 14:34:46 -0400	71 lines
Re: TECH: Office 2k questions	Heisey, Tom <[log in to unmask]>	Mon, 11 Sep 2000 13:46:59 -0500	42 lines
Re: TECH: Office 2k questions	Dennis Lapcewich <[log in to unmask]>	Mon, 11 Sep 2000 14:14:02 -0500	39 lines
Re: TECH: Office 2k questions	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Mon, 11 Sep 2000 13:49:21 -0600	76 lines
Re: TECH: Office 2k questions	Heisey, Tom <[log in to unmask]>	Mon, 11 Sep 2000 15:58:21 -0500	27 lines
Tech: Outlook 2000 PDLs not working in BCC	Heisey, Tom <[log in to unmask]>	Tue, 5 Sep 2000 16:49:08 -0500	41 lines
Re: Tech: Outlook 2000 PDLs not working in BCC	Chuck Wall <[log in to unmask]>	Tue, 5 Sep 2000 18:01:48 -0400	127 lines
TECH: Outlook Internet FANX	Noel Bruton <[log in to unmask]>	Tue, 19 Sep 2000 12:52:51 +0100	15 lines
TECH: Win98 versus Win95 support	Martha Lundgren <[log in to unmask]>	Mon, 18 Sep 2000 09:38:18 -0500	57 lines
Re: TECH: Win98 versus Win95 support	LtScripter <[log in to unmask]>	Mon, 18 Sep 2000 10:50:09 -0400	81 lines
Re: TECH: Win98 versus Win95 support	Patrick Frith <[log in to unmask]>	Mon, 18 Sep 2000 10:49:42 -0400	95 lines
Re: TECH: Win98 versus Win95 support	Heisey, Tom <[log in to unmask]>	Mon, 18 Sep 2000 09:44:44 -0500	37 lines
Tech: Word; how to do different headers	Peterson, Amy <[log in to unmask]>	Fri, 8 Sep 2000 16:41:26 -0700	22 lines
Re: Tech: Word; how to do different headers	Jo-Ann Chiam <[log in to unmask]>	Fri, 8 Sep 2000 20:44:39 -0400	45 lines
Re: Tech: Word; how to do different headers	Deryk Marien <[log in to unmask]>	Fri, 8 Sep 2000 17:48:39 -0700	45 lines
TECH:Clientele Migration from 3.0 to 7.x	Brad Green <[log in to unmask]>	Thu, 28 Sep 2000 04:14:17 -0700	33 lines
Track It 4.0	Cindy Hudson <[log in to unmask]>	Mon, 25 Sep 2000 16:02:13 -0400	18 lines
Re: Track It 4.0	Keith McIsaac <[log in to unmask]>	Mon, 25 Sep 2000 15:35:20 -0500	43 lines
Re: Track It 4.0	Heisey, Tom <[log in to unmask]>	Mon, 25 Sep 2000 16:45:10 -0500	59 lines
Venting on Customer Service (or the lack thereof)	Brigid Wainwright <[log in to unmask]>	Mon, 11 Sep 2000 09:55:33 -0700	48 lines
Re: Venting on Customer Service (or the lack thereof)	Donelson, Rob <[log in to unmask]>	Mon, 11 Sep 2000 09:51:10 -0700	63 lines
Re: Venting on Customer Service (or the lack thereof)	Brigid Wainwright <[log in to unmask]>	Mon, 11 Sep 2000 10:15:57 -0700	74 lines
Re: Venting on Customer Service (or the lack thereof)	Donelson, Rob <[log in to unmask]>	Mon, 11 Sep 2000 10:19:49 -0700	92 lines
Re: Venting on Customer Service (or the lack thereof)	Ward Janice L <[log in to unmask]>	Mon, 11 Sep 2000 13:10:01 -0500	29 lines
Re: Venting on Customer Service (or the lack thereof)	Dennis Lapcewich <[log in to unmask]>	Mon, 11 Sep 2000 13:04:21 -0500	104 lines
Re: Venting on Customer Service (or the lack thereof)	Eric Floerchinger <[log in to unmask]>	Mon, 11 Sep 2000 12:18:29 -0600	59 lines
Re: Venting on Customer Service (or the lack thereof)	Brigid Wainwright <[log in to unmask]>	Mon, 11 Sep 2000 11:34:45 -0700	126 lines
Re: Venting on Customer Service (or the lack thereof)	Thomas Schweich/San Francisco/IBM <[log in to unmask]>	Mon, 11 Sep 2000 12:28:28 -0600	33 lines
Re: Venting on Customer Service (or the lack thereof)	Mills, Bert <[log in to unmask]>	Mon, 11 Sep 2000 12:35:05 -0700	68 lines
Re: Venting on Customer Service (or the lack thereof)	Brad Green <[log in to unmask]>	Mon, 11 Sep 2000 12:40:23 -0700	29 lines
Re: Venting on Customer Service (or the lack thereof)	Peterson, Amy <[log in to unmask]>	Mon, 11 Sep 2000 12:46:50 -0700	85 lines
Re: Venting on Customer Service (or the lack thereof)	Kym Jones <[log in to unmask]>	Tue, 12 Sep 2000 08:23:01 +0930	127 lines
Re: Venting on Customer Service (or the lack thereof)	Thomas, Kim <[log in to unmask]>	Wed, 13 Sep 2000 06:04:40 -0700	34 lines
Re: Venting on Customer Service (or the lack thereof)	Dana Ditomaso <[log in to unmask]>	Wed, 13 Sep 2000 09:20:38 -0400	33 lines
Re: Venting on Customer Service (or the lack thereof)	Thomas, Kim <[log in to unmask]>	Wed, 13 Sep 2000 07:42:57 -0700	76 lines
Re: Venting on Customer Service (or the lack thereof)	Massimo Paolini <[log in to unmask]>	Wed, 13 Sep 2000 09:20:28 -0700	108 lines
Re: Venting on Customer Service (or the lack thereof)	Thomas, Kim <[log in to unmask]>	Wed, 13 Sep 2000 10:38:58 -0700	26 lines
Re: Venting on Customer Service (or the lack thereof)	Dennis Lapcewich <[log in to unmask]>	Wed, 13 Sep 2000 13:48:36 -0500	71 lines
Re: Venting on Customer Service (or the lack thereof)	Thomas, Kim <[log in to unmask]>	Wed, 13 Sep 2000 13:03:54 -0700	21 lines
Re: Venting on Customer Service (or the lack thereof)	Kirschner, Mark <[log in to unmask]>	Wed, 13 Sep 2000 13:36:37 -0700	52 lines
Re: Venting on Customer Service (or the lack thereof)	Martha Lundgren <[log in to unmask]>	Thu, 14 Sep 2000 09:45:29 -0500	91 lines
Re: Venting on Customer Service (or the lack thereof)	Marvin Lewis <[log in to unmask]>	Fri, 15 Sep 2000 11:15:34 -0600	80 lines
Re: Venting on Customer Service (or the lack thereof)	Thomas, Kim <[log in to unmask]>	Fri, 15 Sep 2000 10:26:01 -0700	103 lines
Re: Venting on Customer Service (or the lack thereof) (Out of off ice)	David Arnold <[log in to unmask]>	Wed, 13 Sep 2000 06:32:04 -0700	32 lines
Re: Venting on Customer Service (or the lack thereof) (Out of off ice)	Thomas, Kim <[log in to unmask]>	Wed, 13 Sep 2000 06:33:56 -0700	42 lines
Re: Venting on Customer Service (or the lack thereof) (Out of off ice)	Dennis Lapcewich <[log in to unmask]>	Wed, 13 Sep 2000 10:20:54 -0500	59 lines
Re: Venting on Customer Service (or the lack thereof) (Out of office)	Maree Hessell <[log in to unmask]>	Thu, 14 Sep 2000 01:19:11 +1200	16 lines
Re: Venting on Customer Service (or the lack thereof) [sorry - lo ng]	Dennis Lapcewich <[log in to unmask]>	Mon, 11 Sep 2000 18:21:16 -0500	22 lines
Re: Venting on Customer Service (or the lack thereof) [sorry - long]	Matt Johnson <[log in to unmask]>	Tue, 12 Sep 2000 07:50:53 +1000	60 lines
Re: Venting on Customer Service (or the lack thereof) [sorry - long]	Kym Jones <[log in to unmask]>	Tue, 12 Sep 2000 08:56:56 +0930	80 lines
Virus Question	Shannon Carter <[log in to unmask]>	Tue, 19 Sep 2000 16:31:12 -0400	23 lines
Re: Virus Question	Heisey, Tom <[log in to unmask]>	Tue, 19 Sep 2000 16:35:24 -0500	56 lines
Re: Virus Question	Shannon Carter <[log in to unmask]>	Wed, 20 Sep 2000 09:38:51 -0400	71 lines
Re: Virus Question	Bruneau,Richard [CMC] <[log in to unmask]>	Wed, 20 Sep 2000 09:52:23 -0400	49 lines
Re: Virus Question	Barbezat, Edward <[log in to unmask]>	Wed, 20 Sep 2000 11:44:05 -0400	86 lines
Re: Virus Question	Massimo Paolini <[log in to unmask]>	Wed, 20 Sep 2000 08:59:18 -0700	95 lines
Re: Virus Question	D Rod McPherson <[log in to unmask]>	Sat, 23 Sep 2000 20:32:07 -0700	112 lines
Was customer satisfaction, now Dennis' puns	Bart Prine <[log in to unmask]>	Wed, 13 Sep 2000 15:26:45 -0700	40 lines
Re: Was customer satisfaction, now Dennis' puns	Kym Jones <[log in to unmask]>	Thu, 14 Sep 2000 23:29:05 +0930	55 lines
was Virus -Lingua Internetus?	Bart Prine <[log in to unmask]>	Wed, 20 Sep 2000 14:49:17 -0700	25 lines
Web measurement	Elizabeth Arias <[log in to unmask]>	Wed, 20 Sep 2000 16:26:52 -0500	26 lines
Re: What is ISO 9000?	Donna Propst <[log in to unmask]>	Fri, 29 Sep 2000 14:12:59 -0400	18 lines
What is ISO9000?	Donna Propst <[log in to unmask]>	Fri, 29 Sep 2000 09:48:19 -0400	22 lines
Re: What is ISO9000?	Battrick, Phil <[log in to unmask]>	Fri, 29 Sep 2000 14:56:14 +0100	58 lines
Re: What is ISO9000?	Ian Hanford <[log in to unmask]>	Fri, 29 Sep 2000 15:12:29 +0100	91 lines
Re: What is ISO9000?	David Giannetto <[log in to unmask]>	Fri, 29 Sep 2000 10:28:39 -0400	68 lines
Re: What is ISO9000?	Paul Nightingale <[log in to unmask]>	Fri, 29 Sep 2000 15:45:25 +0100	16 lines
Re: What is ISO9000?	Guess Treverse E <[log in to unmask]>	Fri, 29 Sep 2000 09:52:58 -0500	89 lines
Re: What is ISO9000?	Kym Jones <[log in to unmask]>	Sat, 30 Sep 2000 00:27:16 +0930	64 lines
Re: What is ISO9000?	Glen Notman, Consultant <[log in to unmask]>	Fri, 29 Sep 2000 11:17:48 -0400	42 lines
Re: What is ISO9000?	Marvin Lewis <[log in to unmask]>	Fri, 29 Sep 2000 13:06:59 -0600	55 lines
Who are the leaders?	Matt Howell <[log in to unmask]>	Mon, 11 Sep 2000 20:49:13 -0400	43 lines
Re: Who are the leaders?	Dennis Lapcewich <[log in to unmask]>	Tue, 12 Sep 2000 18:01:46 -0500	49 lines
Workflow Evaluation	Matt Howell <[log in to unmask]>	Mon, 25 Sep 2000 20:14:45 -0400	30 lines
Re: Workflow Evaluation	Wendy Uren <[log in to unmask]>	Tue, 26 Sep 2000 10:26:18 +1000	69 lines
Re: Workflow Evaluation	Tucker, Stephen (2064) <[log in to unmask]>	Mon, 25 Sep 2000 21:53:37 -0400	110 lines
Re: Workflow Evaluation	Martha Lundgren <[log in to unmask]>	Tue, 26 Sep 2000 09:17:46 -0500	164 lines
Re: Workflow Evaluation	Alex Gray <[log in to unmask]>	Tue, 26 Sep 2000 15:25:52 +0100	33 lines
Re: Workflow Evaluation	Robert Minneman <[log in to unmask]>	Tue, 26 Sep 2000 09:37:17 -0600	100 lines
Re: Workflow Evaluation	Robert Minneman <[log in to unmask]>	Tue, 26 Sep 2000 09:54:22 -0600	74 lines
Re: Workflow Evaluation	David Giannetto <[log in to unmask]>	Tue, 26 Sep 2000 12:51:10 -0400	125 lines
Re: Workflow Evaluation	Mark Munoz <[log in to unmask]>	Tue, 26 Sep 2000 12:49:22 -0500	146 lines
Re: Workflow Evaluation	Robyn Tetla <[log in to unmask]>	Tue, 26 Sep 2000 14:12:56 -0400	147 lines
Re: Workflow Evaluation	Dennis Lapcewich <[log in to unmask]>	Tue, 26 Sep 2000 13:17:05 -0500	170 lines
Re: Workflow Evaluation	Victor Rivera <[log in to unmask]>	Tue, 26 Sep 2000 13:52:29 -0700	9 lines
Re: Workflow Evaluation	Darleen <[log in to unmask]>	Tue, 26 Sep 2000 17:48:02 -0400	163 lines
Re: Workflow Evaluation	Mainarick, Lisa <[log in to unmask]>	Wed, 27 Sep 2000 08:05:03 -0700	157 lines
Workflow Evaluation	Scott MacKnight <[log in to unmask]>	Wed, 27 Sep 2000 13:14:24 -0700	32 lines
Re: Workflow Evaluation	IVY LEUNG <[log in to unmask]>	Thu, 28 Sep 2000 10:15:52 +0800	151 lines
Re: Workflow Evaluation	Travis Lee <[log in to unmask]>	Thu, 28 Sep 2000 16:50:36 +0800	142 lines
Re: Workflow Evaluation	Jan Goliński <[log in to unmask]>	Thu, 28 Sep 2000 11:07:56 +0200	152 lines
Re: Workflow Evaluation	David Giannetto <[log in to unmask]>	Thu, 28 Sep 2000 09:50:57 -0400	166 lines
Re: Workflow Evaluation	Travis Lee <[log in to unmask]>	Fri, 29 Sep 2000 09:33:00 +0800	144 lines
Re: Workflow Evaluation - manual data collection (long)	Heisey, Tom <[log in to unmask]>	Tue, 26 Sep 2000 10:44:40 -0500	91 lines
WP8 puzzles	Diana Swenson <[log in to unmask]>	Thu, 14 Sep 2000 11:05:29 -0700	31 lines
Re: WP8 puzzles	Marie Denikas <[log in to unmask]>	Thu, 14 Sep 2000 10:11:25 -0500	50 lines
Re: WP8 puzzles	Diana Swenson <[log in to unmask]>	Thu, 14 Sep 2000 12:25:09 -0700	71 lines

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