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December 2000

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Subject	From	Date	Size
Announcing the December 2000 edition of the Help Desk FAQ	Philip Verghis <[log in to unmask]>	Sun, 3 Dec 2000 12:59:26 -0500	24 lines
Antipodes R US	Glen Notman, Consultant <[log in to unmask]>	Thu, 7 Dec 2000 10:37:19 -0500	62 lines
Away on a trip	NANCY GARRISON <[log in to unmask]>	Thu, 21 Dec 2000 14:44:18 -0500	17 lines
Re: Away on a trip	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Thu, 21 Dec 2000 13:00:00 -0700	36 lines
Re: Away on a trip	Lee Radigan <[log in to unmask]>	Thu, 21 Dec 2000 15:00:00 EDT	31 lines
Re: Away on a trip	Bruneau,Richard [CMC] <[log in to unmask]>	Thu, 21 Dec 2000 15:06:01 -0500	47 lines
Re: Away on a trip	Lee Radigan <[log in to unmask]>	Thu, 21 Dec 2000 15:12:38 EDT	51 lines
Re: Away on a trip	Shelia Couch-Jackson <[log in to unmask]>	Thu, 21 Dec 2000 15:04:52 -0500	23 lines
Re: Away on a trip	Dennis Lapcewich <[log in to unmask]>	Thu, 21 Dec 2000 15:56:19 -0600	28 lines
Away on a trip	Thomas Schweich <[log in to unmask]>	Thu, 21 Dec 2000 14:10:26 -0800	37 lines
Away on a trip	Kathleen Khor <[log in to unmask]>	Fri, 22 Dec 2000 08:07:19 +0800	17 lines
Re: Away on a trip	Kym Jones <[log in to unmask]>	Fri, 22 Dec 2000 10:44:26 +1030	29 lines
Re: Away on a trip	Francis McPhail <[log in to unmask]>	Fri, 22 Dec 2000 11:20:40 +1100	54 lines
Re: Away on a trip	Tony Minnick <[log in to unmask]>	Thu, 21 Dec 2000 17:36:33 -0700	64 lines
Re: Away on a trip	Kym Jones <[log in to unmask]>	Fri, 22 Dec 2000 11:16:49 +1030	73 lines
Re: Away on a trip	Bob Werner <[log in to unmask]>	Thu, 21 Dec 2000 19:50:13 -0500	58 lines
Basic KPI measurements	Ron Wynyard <[log in to unmask]>	Wed, 6 Dec 2000 10:25:35 +1300	45 lines
Budget for Support	Singer, Elaine <[log in to unmask]>	Mon, 4 Dec 2000 11:29:09 -0500	18 lines
Call Center / HelpDesk Stats	Michael Ruiz <[log in to unmask]>	Fri, 22 Dec 2000 04:09:06 -0500	23 lines
Re: Call Centre / Helpdesk Stats	WATTS, Alan <[log in to unmask]>	Fri, 22 Dec 2000 09:52:07 -0000	79 lines
Checklist for Building Tech Coordinators	Computer Support <[log in to unmask]>	Mon, 11 Dec 2000 11:04:42 -0500	28 lines
Re: Checklist for Building Tech Coordinators	Marie Denikas <[log in to unmask]>	Mon, 11 Dec 2000 10:14:52 -0600	58 lines
Closing Time on Thur 21	Ron Wynyard <[log in to unmask]>	Fri, 15 Dec 2000 06:46:19 +1300	43 lines
Re: Closing Time on Thur 21	Ward Janice L <[log in to unmask]>	Thu, 14 Dec 2000 11:46:22 -0600	54 lines
Re: Closing Time on Thur 21	Ron Wynyard <[log in to unmask]>	Fri, 15 Dec 2000 06:51:20 +1300	65 lines
Re: Closing Time on Thur 21	Michael S Donatucci <[log in to unmask]>	Thu, 14 Dec 2000 12:50:56 -0500	59 lines
Re: Closing Time on Thur 21	Bob Werner <[log in to unmask]>	Thu, 14 Dec 2000 13:31:24 -0500	59 lines
Re: Closing Time on Thur 21	Dennis Lapcewich <[log in to unmask]>	Thu, 14 Dec 2000 13:33:28 -0600	83 lines
Re: Closing Time on Thur 21	Kirstie Magowan <[log in to unmask]>	Fri, 15 Dec 2000 08:35:24 +1300	117 lines
Re: Closing Time on Thur 21	Dennis Lapcewich <[log in to unmask]>	Thu, 14 Dec 2000 13:48:17 -0600	39 lines
Re: Closing Time on Thur 21	Glen Notman, Consultant <[log in to unmask]>	Thu, 14 Dec 2000 15:10:35 -0500	12 lines
Re: Closing Time on Thur 21	Kym Jones <[log in to unmask]>	Fri, 15 Dec 2000 08:24:49 +1030	66 lines
Re: Closing Time on Thur 21	Kym Jones <[log in to unmask]>	Fri, 15 Dec 2000 08:34:26 +1030	39 lines
Coaching	Meredith Crone <[log in to unmask]>	Thu, 7 Dec 2000 10:30:44 +1300	16 lines
Re: Coaching	Fox, Karen <[log in to unmask]>	Thu, 7 Dec 2000 11:14:51 -0500	43 lines
Re: Coaching (and Stuff)	Glen Notman, Consultant <[log in to unmask]>	Thu, 7 Dec 2000 10:20:19 -0500	43 lines
Re: Coaching (and Stuff)	Naoma Leonard <[log in to unmask]>	Thu, 7 Dec 2000 10:23:27 -0500	27 lines
Computer Christmas	Heisey, Tom <[log in to unmask]>	Fri, 22 Dec 2000 08:01:14 -0600	79 lines
Creating Knowledge Base Standards	Ward Janice L <[log in to unmask]>	Tue, 5 Dec 2000 08:05:00 -0600	22 lines
Re: Creating Knowledge Base Standards	Daniel LaFrance <[log in to unmask]>	Tue, 5 Dec 2000 13:45:53 -0500	92 lines
Re: Developing a corporate identity - LONG	Noel Bruton <[log in to unmask]>	Sat, 2 Dec 2000 08:49:19 -0000	118 lines
Difference between Pagemaker Plus or InDesign	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Mon, 18 Dec 2000 14:24:29 -0700	33 lines
Re: Difference between Pagemaker Plus or InDesign	Sori, Sheree Denise <[log in to unmask]>	Mon, 18 Dec 2000 16:25:24 -0500	42 lines
Re: Difference between Pagemaker Plus or InDesign	Sori, Sheree Denise <[log in to unmask]>	Mon, 18 Dec 2000 16:38:25 -0500	48 lines
Envisage Systems	Ron Wynyard <[log in to unmask]>	Thu, 14 Dec 2000 08:12:08 +1300	44 lines
Re: Envisage Systems	Kirstie Magowan <[log in to unmask]>	Thu, 14 Dec 2000 08:25:53 +1300	92 lines
Estimating Help Desk Volume	AJ Bittman <[log in to unmask]>	Thu, 7 Dec 2000 08:41:28 -0500	25 lines
Exchange 2000 Configuration	Jeff Fox <[log in to unmask]>	Fri, 8 Dec 2000 12:57:08 +0000	37 lines
External Support Contracts	Kevin Murphy <[log in to unmask]>	Thu, 14 Dec 2000 11:48:16 -0500	61 lines
feed back on Help Desk 2000 courses	Steve Valois <[log in to unmask]>	Wed, 6 Dec 2000 08:04:26 -0500	26 lines
Re: feed back on Help Desk 2000 courses	Wigmore, Sarah <[log in to unmask]>	Wed, 6 Dec 2000 13:16:39 -0000	42 lines
Re: feed back on Help Desk 2000 courses	Marie Denikas <[log in to unmask]>	Wed, 6 Dec 2000 08:07:05 -0600	58 lines
Re: feed back on Help Desk 2000 courses	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Wed, 6 Dec 2000 10:28:35 -0700	70 lines
Re: feed back on Help Desk 2000 courses	Stoner, Keri <[log in to unmask]>	Wed, 6 Dec 2000 15:34:41 -0600	42 lines
Feedback on PC Anywhere or like products	Christopher Samonte <[log in to unmask]>	Thu, 14 Dec 2000 08:56:48 -0800	38 lines
Re: Feedback on PC Anywhere or like products	Beth Kettrick <[log in to unmask]>	Thu, 14 Dec 2000 12:34:03 -0500	79 lines
Re: Feedback on PC Anywhere or like products	Kevin Murphy <[log in to unmask]>	Thu, 14 Dec 2000 12:50:02 -0500	105 lines
Re: Feedback on PC Anywhere or like products	Julie Matthews <[log in to unmask]>	Thu, 14 Dec 2000 10:10:54 -0800	35 lines
Re: Feedback on PC Anywhere or like products	Keith McIsaac <[log in to unmask]>	Thu, 14 Dec 2000 12:33:39 -0600	23 lines
Re: Feedback on PC Anywhere or like products	Kjell Höddelius <[log in to unmask]>	Mon, 18 Dec 2000 12:20:36 +0100	44 lines
follow-up question about OS migration	Rene' Molineaux <[log in to unmask]>	Wed, 20 Dec 2000 12:07:32 -0500	28 lines
Re: follow-up question about OS migration	Sori, Sheree Denise <[log in to unmask]>	Wed, 20 Dec 2000 14:57:00 -0500	55 lines
Friday Humor	Dennis Lapcewich <[log in to unmask]>	Fri, 29 Dec 2000 10:32:25 -0600	24 lines
Re: Friday Humor	Teri Pittman <[log in to unmask]>	Fri, 29 Dec 2000 08:56:20 -0800	24 lines
Friday Humor - Only in America	Dennis Lapcewich <[log in to unmask]>	Fri, 1 Dec 2000 10:35:23 -0600	29 lines
Re: Friday Humor - Only in America	David Jones <[log in to unmask]>	Mon, 4 Dec 2000 09:10:03 -1000	18 lines
Friday Humor - The Holidays	Dennis Lapcewich <[log in to unmask]>	Fri, 15 Dec 2000 10:19:55 -0600	28 lines
Re: Friday Humor - The Holidays	Kym Jones <[log in to unmask]>	Sat, 16 Dec 2000 09:13:37 +1030	27 lines
Friday Humor: Not feeling jolly	Elaine J Handelman <[log in to unmask]>	Fri, 15 Dec 2000 11:23:12 -0600	103 lines
Re: Friday Humor: Not feeling jolly	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Fri, 15 Dec 2000 11:01:23 -0700	19 lines
Fun with Helpdesks 1.	Ron McGill <[log in to unmask]>	Wed, 13 Dec 2000 17:27:27 -0800	32 lines
Fun with Helpdesks two.	Ron McGill <[log in to unmask]>	Wed, 13 Dec 2000 17:37:49 -0800	27 lines
Re: Fun with Helpdesks two.	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Wed, 13 Dec 2000 20:10:26 -0600	43 lines
FW: *** VIRUS ALERT ***	David Giannetto <[log in to unmask]>	Mon, 4 Dec 2000 09:31:08 -0500	45 lines
FW: HDesk-L Mini-FAQ - Dec 22, 2000	Heisey, Tom <[log in to unmask]>	Fri, 22 Dec 2000 08:00:08 -0600	159 lines
Good Bye	David Arnold <[log in to unmask]>	Thu, 7 Dec 2000 07:30:54 -0800	20 lines
Re: Good Bye	Glen Notman, Consultant <[log in to unmask]>	Thu, 7 Dec 2000 10:41:26 -0500	58 lines
Re: Good Bye	Dennis Lapcewich <[log in to unmask]>	Thu, 7 Dec 2000 11:00:06 -0600	27 lines
Re: Good Bye	Kym Jones <[log in to unmask]>	Fri, 8 Dec 2000 08:25:25 +1030	27 lines
Happy Holidays	Dennis Lapcewich <[log in to unmask]>	Fri, 22 Dec 2000 10:53:19 -0600	35 lines
Re: Happy Holidays	Bruneau,Richard [CMC] <[log in to unmask]>	Fri, 22 Dec 2000 11:58:58 -0500	59 lines
having people sit in on the Help Desk	Teri Pittman <[log in to unmask]>	Wed, 13 Dec 2000 10:26:41 -0800	42 lines
Re: having people sit in on the Help Desk	Lee Radigan <[log in to unmask]>	Wed, 13 Dec 2000 13:37:03 EDT	34 lines
Re: having people sit in on the Help Desk	Susan Derylak <[log in to unmask]>	Wed, 13 Dec 2000 14:20:42 -0500	83 lines
Re: Having people sit in on the Helpdesk	Dennis Lapcewich <[log in to unmask]>	Wed, 13 Dec 2000 16:42:03 -0600	74 lines
Re: Having people sit in on the Helpdesk	Ron McGill <[log in to unmask]>	Wed, 13 Dec 2000 16:57:17 -0800	39 lines
Re: Having people sit in on the Helpdesk	WATTS, Alan <[log in to unmask]>	Thu, 14 Dec 2000 14:32:33 -0000	104 lines
Having people sit in on the Helpdesk - a sobering tale	Noel Bruton <[log in to unmask]>	Wed, 13 Dec 2000 07:03:07 -0000	72 lines
Re: Having people sit in on the Helpdesk - a sobering tale	Sansone, Robert <[log in to unmask]>	Wed, 13 Dec 2000 08:03:57 -0500	111 lines
Re: Having people sit in on the Helpdesk - a sobering tale (longi sh response)	WATTS, Alan <[log in to unmask]>	Wed, 13 Dec 2000 10:49:15 -0000	86 lines
Re: Having people sit in on the Helpdesk - a sobering tale (longi sh response)	Noel Bruton <[log in to unmask]>	Wed, 13 Dec 2000 11:44:47 -0000	151 lines
Re: HDESK-L Digest - 14 Dec 2000 to 15 Dec 2000 (#2000-323) (out of office reply)	Bob Roswell <[log in to unmask]>	Sat, 16 Dec 2000 00:08:36 -0500	20 lines
Re: HDESK-L Digest - 14 Dec 2000 to 15 Dec 2000 (#2000-323) (out of office reply)	Kym Jones <[log in to unmask]>	Sat, 16 Dec 2000 15:58:42 +1030	41 lines
Re: HDESK-L Digest - 14 Dec 2000 to 15 Dec 2000 (#2000-323) (out of office reply)	Kathleen Khor <[log in to unmask]>	Sat, 16 Dec 2000 13:29:28 +0800	34 lines
Re: HDESK-L Digest - 14 Dec 2000 to 15 Dec 2000 (#2000-323) (out of office reply)	Kym Jones <[log in to unmask]>	Sat, 16 Dec 2000 16:11:44 +1030	42 lines
Re: HDESK-L Digest - 14 Dec 2000 to 15 Dec 2000 (#2000-323) (out of office reply)	Ron McGill <[log in to unmask]>	Fri, 15 Dec 2000 21:51:29 -0800	53 lines
HDesk-L Mini-FAQ - Oct. 20, 2000	Heisey, Tom <[log in to unmask]>	Fri, 8 Dec 2000 10:54:56 -0600	159 lines
Re: HDesk-L Mini-FAQ - Oct. 20, 2000	Dennis Lapcewich <[log in to unmask]>	Fri, 8 Dec 2000 11:58:44 -0600	33 lines
Re: HDesk-L Mini-FAQ - Oct. 20, 2000	Heisey, Tom <[log in to unmask]>	Fri, 8 Dec 2000 12:04:57 -0600	73 lines
Help Desk 2000 training	Teri Pittman <[log in to unmask]>	Wed, 6 Dec 2000 13:07:55 -0800	26 lines
Help Desk Conference In Phoenix	Lisa Richardson <[log in to unmask]>	Thu, 28 Dec 2000 15:42:08 -0600	19 lines
Re: Help Desk Conference In Phoenix	Linda Hungsberg <[log in to unmask]>	Fri, 29 Dec 2000 09:21:25 -0600	24 lines
Help! Sun Ultra 1 to a PC monitor	John Suggs <[log in to unmask]>	Thu, 21 Dec 2000 13:01:59 -0500	17 lines
HELP: Need some support from you guys...	Lea Andrellan <[log in to unmask]>	Fri, 15 Dec 2000 15:26:23 -0500	29 lines
Re: HELP: Need some support from you guys...	Jera Anderson <[log in to unmask]>	Mon, 18 Dec 2000 11:40:51 -0600	78 lines
Re: HELP: Need some support from you guys...	Noel Bruton <[log in to unmask]>	Tue, 19 Dec 2000 08:03:29 -0000	85 lines
Humor - Truth Is Stranger Than Fiction	Dennis Lapcewich <[log in to unmask]>	Fri, 8 Dec 2000 10:57:50 -0600	98 lines
Re: Humor - Truth Is Stranger Than Fiction	Kym Jones <[log in to unmask]>	Sat, 9 Dec 2000 10:47:10 +1030	105 lines
HUMOR: Darwin awards	Sue Ellen Wilson <[log in to unmask]>	Fri, 1 Dec 2000 11:21:41 -0600	131 lines
Re: HUMOR: Darwin awards	Dennis Lapcewich <[log in to unmask]>	Fri, 1 Dec 2000 13:33:55 -0600	39 lines
Humor: [GCFL] Ever worked for Tech Support? (1 of 2)	Heisey, Tom <[log in to unmask]>	Fri, 8 Dec 2000 09:50:34 -0600	82 lines
Humor: [GCFL] Santa Funnies	Heisey, Tom <[log in to unmask]>	Fri, 22 Dec 2000 08:02:56 -0600	68 lines
HUMOR? Fractured Christmas Carols	Heisey, Tom <[log in to unmask]>	Fri, 15 Dec 2000 12:11:22 -0600	42 lines
Humor?: Top 15 Election Films	Heisey, Tom <[log in to unmask]>	Fri, 8 Dec 2000 10:54:19 -0600	41 lines
Humour Things to do at Wal Mart	Glen Notman, Consultant <[log in to unmask]>	Fri, 15 Dec 2000 10:42:27 -0500	51 lines
Re: Humour Things to do at Wal Mart	David Moffett <[log in to unmask]>	Fri, 15 Dec 2000 14:29:22 -0500	205 lines
Re: Humour Things to do at Wal Mart	emil stecher <[log in to unmask]>	Fri, 15 Dec 2000 15:17:18 -0500	17 lines
Re: Humour Things to do at Wal Mart	David Moffett <[log in to unmask]>	Fri, 15 Dec 2000 15:55:26 -0500	76 lines
I'm out of the office	Scott Patterson <[log in to unmask]>	Wed, 13 Dec 2000 13:02:33 -0500	26 lines
Re: I'm out of the office	Sansone, Robert <[log in to unmask]>	Wed, 13 Dec 2000 13:23:00 -0500	35 lines
Re: I'm out of the office	Bennett, Carlton <[log in to unmask]>	Wed, 13 Dec 2000 13:25:20 -0500	46 lines
Re: I'm out of the office	Dennis Lapcewich <[log in to unmask]>	Wed, 13 Dec 2000 12:31:24 -0600	31 lines
Re: I'm out of the office	Naoma Leonard <[log in to unmask]>	Wed, 13 Dec 2000 13:30:16 -0500	19 lines
I'm out of the office	Scott Patterson <[log in to unmask]>	Wed, 27 Dec 2000 00:03:13 -0500	29 lines
Re: I'm out of the office	Eric Floerchinger <[log in to unmask]>	Wed, 27 Dec 2000 09:00:27 -0700	48 lines
Re: I'm out of the office	Mark Kirschner <[log in to unmask]>	Wed, 27 Dec 2000 08:13:50 -0800	126 lines
info sought from NZ list members	Kirstie Magowan <[log in to unmask]>	Thu, 7 Dec 2000 08:23:29 +1300	124 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Bob Werner <[log in to unmask]>	Tue, 5 Dec 2000 10:01:40 -0500	30 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Bob Werner <[log in to unmask]>	Sat, 9 Dec 2000 22:15:30 -0500	93 lines
RE: Kjell Hoddelius/0180/SANDVIK is out of the office.	Noel Bruton <[log in to unmask]>	Tue, 5 Dec 2000 22:14:18 -0000	141 lines
Re: Kjell Hoddelius/0180/SANDVIK is out of the office.	David Hemsworth <[log in to unmask]>	Thu, 7 Dec 2000 08:40:06 +1030	160 lines
Re: Kjell Hvddelius/0180/SANDVIK is out of the office.	Scott Karren <[log in to unmask]>	Tue, 5 Dec 2000 10:24:07 -0700	165 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Stoner, Keri <[log in to unmask]>	Tue, 5 Dec 2000 09:29:24 -0600	25 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Dennis Lapcewich <[log in to unmask]>	Tue, 5 Dec 2000 10:11:53 -0600	45 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Eric Floerchinger <[log in to unmask]>	Tue, 5 Dec 2000 09:14:10 -0700	55 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Bruneau,Richard [CMC] <[log in to unmask]>	Tue, 5 Dec 2000 11:23:34 -0500	75 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Dennis Lapcewich <[log in to unmask]>	Tue, 5 Dec 2000 10:28:46 -0600	94 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Mark Ingalls <[log in to unmask]>	Tue, 5 Dec 2000 08:29:23 -0800	100 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Fox, Karen <[log in to unmask]>	Tue, 5 Dec 2000 11:55:49 -0500	127 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Dennis Lapcewich <[log in to unmask]>	Tue, 5 Dec 2000 11:26:58 -0600	52 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Wendy Uren <[log in to unmask]>	Wed, 6 Dec 2000 08:47:01 +1000	86 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Battrick, Phil <[log in to unmask]>	Wed, 6 Dec 2000 10:41:46 -0000	137 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the o ffice.	Naoma Leonard <[log in to unmask]>	Tue, 5 Dec 2000 10:01:23 -0500	70 lines
Kjell Höddelius/0180/SANDVIK is out of the office.	Kjell Höddelius <[log in to unmask]>	Tue, 5 Dec 2000 15:09:13 +0100	13 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	LtScripter <[log in to unmask]>	Tue, 5 Dec 2000 11:19:18 -0500	72 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Marvin Lewis <[log in to unmask]>	Tue, 5 Dec 2000 10:13:39 -0700	121 lines
Re: Kjell Höddelius/0180/SANDVIK is out of the office.	Shelia Couch-Jackson <[log in to unmask]>	Tue, 5 Dec 2000 12:44:23 -0500	12 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Kym Jones <[log in to unmask]>	Wed, 6 Dec 2000 14:48:25 +1030	34 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Kym Jones <[log in to unmask]>	Wed, 6 Dec 2000 14:57:25 +1030	111 lines
RE: Kjell Höddelius/0180/SANDVIK is out of the office.	Kym Jones <[log in to unmask]>	Wed, 6 Dec 2000 15:01:53 +1030	58 lines
Re: Kjell Höddelius/0180/SANDVIK is out of the office.	Kjell Höddelius <[log in to unmask]>	Fri, 8 Dec 2000 15:29:55 +0100	72 lines
Knowledge Management Article #1	Noel Bruton <[log in to unmask]>	Sun, 3 Dec 2000 08:06:12 -0000	227 lines
Knowledge Management Articles	Noel Bruton <[log in to unmask]>	Sun, 3 Dec 2000 12:46:46 -0000	20 lines
Re: Knowlege Management Article	Gray, Shanna <[log in to unmask]>	Fri, 1 Dec 2000 06:17:16 -0700	114 lines
Re: Knowlege Management Article	Glen Notman, Consultant <[log in to unmask]>	Fri, 1 Dec 2000 10:41:16 -0500	36 lines
Re: Knowlege Management Article	Robyn Tetla <[log in to unmask]>	Fri, 1 Dec 2000 11:54:03 -0500	136 lines
Looking for job justification input - longish	Jera Anderson <[log in to unmask]>	Tue, 12 Dec 2000 14:11:03 -0600	95 lines
Re: Looking for job justification input - longish	Teri Pittman <[log in to unmask]>	Tue, 12 Dec 2000 13:10:28 -0800	32 lines
Magic 6.0 upgrade	Teri Pittman <[log in to unmask]>	Thu, 7 Dec 2000 11:28:43 -0800	18 lines
Managing a Customer Support Help Desk - Feedback needed	Kishen Bhagavan <[log in to unmask]>	Thu, 7 Dec 2000 09:44:46 -0800	32 lines
mass migration	Rene' Molineaux <[log in to unmask]>	Mon, 18 Dec 2000 14:26:42 -0500	27 lines
Re: mass migration	Heisey, Tom <[log in to unmask]>	Mon, 18 Dec 2000 13:29:28 -0600	41 lines
Re: mass migration	Dennis Lapcewich <[log in to unmask]>	Mon, 18 Dec 2000 13:51:42 -0600	48 lines
Re: mass migration	Sori, Sheree Denise <[log in to unmask]>	Mon, 18 Dec 2000 14:50:40 -0500	54 lines
Re: mass migration	Ward Janice L <[log in to unmask]>	Mon, 18 Dec 2000 14:36:17 -0600	59 lines
Re: mass migration	Keith McIsaac <[log in to unmask]>	Mon, 18 Dec 2000 15:54:45 -0600	19 lines
measuring SLA performance	Jennifer Walsh <[log in to unmask]>	Thu, 7 Dec 2000 11:46:01 -0330	20 lines
More of same	Teri Pittman <[log in to unmask]>	Wed, 13 Dec 2000 16:08:44 -0800	25 lines
OT (only a bit) Sometimes ...	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Wed, 13 Dec 2000 10:58:34 -0600	33 lines
OT (was Re: HDesk-L Mini-FAQ - Oct. 20, 2000)	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Fri, 8 Dec 2000 12:31:17 -0600	22 lines
Re: OT (was Re: HDesk-L Mini-FAQ - Oct. 20, 2000)	Dennis Lapcewich <[log in to unmask]>	Fri, 8 Dec 2000 13:05:29 -0600	30 lines
OT -off topic- A Christmas Gift & Holiday Wishes	Daniel LaFrance <[log in to unmask]>	Tue, 19 Dec 2000 09:33:56 -0500	128 lines
OT: Food in New Orleans - HDI conference	Amy Brassieur <[log in to unmask]>	Thu, 14 Dec 2000 09:43:24 -0600	18 lines
Outlook 98 Question	Teri Dorsey <[log in to unmask]>	Thu, 21 Dec 2000 08:57:34 -0500	37 lines
Re: Outlook 98 Question	Dennis Lapcewich <[log in to unmask]>	Thu, 21 Dec 2000 10:32:27 -0600	27 lines
Outlook and databases	Tony Thompson <[log in to unmask]>	Thu, 7 Dec 2000 09:47:05 -0600	22 lines
PDA Support	Lisa Richardson <[log in to unmask]>	Tue, 26 Dec 2000 07:17:52 -0600	19 lines
Re: PDA Support	Mark Sackson <[log in to unmask]>	Tue, 26 Dec 2000 10:22:05 -0500	34 lines
Re: PDA Support	Eric Floerchinger <[log in to unmask]>	Tue, 26 Dec 2000 08:57:43 -0700	50 lines
Re: PDA Support	Noel Bruton <[log in to unmask]>	Tue, 26 Dec 2000 19:54:06 -0000	50 lines
PDA support	Teri Pittman <[log in to unmask]>	Tue, 26 Dec 2000 12:20:29 -0800	18 lines
Re: PDA Support	Lisa Richardson <[log in to unmask]>	Wed, 27 Dec 2000 10:43:58 -0600	61 lines
PERIGRINE & TIVOLI SERVICE DESK	Michael S Donatucci <[log in to unmask]>	Wed, 13 Dec 2000 08:43:05 -0500	26 lines
Re: PERIGRINE & TIVOLI SERVICE DESK	David Smith <[log in to unmask]>	Fri, 15 Dec 2000 11:46:08 -0500	52 lines
Re: PERIGRINE & TIVOLI SERVICE DESK	Daniel Deschamps <[log in to unmask]>	Sat, 16 Dec 2000 01:11:30 -0500	89 lines
Re: PERIGRINE & TIVOLI SERVICE DESK	Eric Floerchinger <[log in to unmask]>	Mon, 18 Dec 2000 09:16:03 -0700	71 lines
PLEASE REMOVE ME FROM THE LIST	Karishma Kwatra <[log in to unmask]>	Fri, 8 Dec 2000 11:50:33 -0500	30 lines
Re: PLEASE REMOVE ME FROM THE LIST	Dan Blevins <[log in to unmask]>	Fri, 8 Dec 2000 09:11:04 -0800	9 lines
Re: PLEASE REMOVE ME FROM THE LIST	Dennis Lapcewich <[log in to unmask]>	Fri, 8 Dec 2000 11:26:59 -0600	53 lines
Re: PLEASE REMOVE ME FROM THE LIST	Kirschner, Mark <[log in to unmask]>	Fri, 8 Dec 2000 09:30:11 -0800	66 lines
Re: PLEASE REMOVE ME FROM THE LIST	Anthony Ray DeHart <[log in to unmask]>	Fri, 8 Dec 2000 14:10:03 -0500	76 lines
Re: PLEASE REMOVE ME FROM THE LIST	Kym Jones <[log in to unmask]>	Sat, 9 Dec 2000 11:05:59 +1030	12 lines
Re: PLEASE REMOVE ME FROM THE LIST	Kym Jones <[log in to unmask]>	Sat, 9 Dec 2000 11:08:04 +1030	57 lines
Re: PLEASE REMOVE ME FROM THE LIST	Jerry O'Connor <[log in to unmask]>	Fri, 8 Dec 2000 17:01:00 -0800	103 lines
Re: PLEASE REMOVE ME FROM THE LIST	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Fri, 8 Dec 2000 19:23:49 -0600	33 lines
Re: PLEASE REMOVE ME FROM THE LIST	Jerry O'Connor <[log in to unmask]>	Fri, 8 Dec 2000 17:15:50 -0800	50 lines
Please remove me from this list	Wanda Grant <[log in to unmask]>	Wed, 13 Dec 2000 10:31:40 EST	30 lines
Re: Please remove me from this list	Dennis Lapcewich <[log in to unmask]>	Wed, 13 Dec 2000 11:54:27 -0600	48 lines
Question	Anabell Donovan <[log in to unmask]>	Wed, 20 Dec 2000 09:17:49 -0600	24 lines
Re: Question	Dennis Lapcewich <[log in to unmask]>	Wed, 20 Dec 2000 11:01:08 -0600	56 lines
Re: Question	Daniel LaFrance <[log in to unmask]>	Wed, 20 Dec 2000 13:09:40 -0500	63 lines
Re: Question	Eric Floerchinger <[log in to unmask]>	Wed, 20 Dec 2000 11:58:12 -0700	43 lines
Re: Question	Anabell Donovan <[log in to unmask]>	Wed, 20 Dec 2000 16:10:18 -0600	30 lines
Re: Question	Noel Bruton <[log in to unmask]>	Thu, 21 Dec 2000 00:13:35 -0000	59 lines
Re: Question	Buck, Cindy <[log in to unmask]>	Wed, 20 Dec 2000 20:59:02 -0800	215 lines
Re: Question	Heisey, Tom <[log in to unmask]>	Thu, 21 Dec 2000 13:35:52 -0600	76 lines
Question on Measuring Abandoned Calls	Elaine J Handelman <[log in to unmask]>	Thu, 7 Dec 2000 10:05:31 -0600	25 lines
Re: Question on Measuring Abandoned Calls	Martha Lundgren <[log in to unmask]>	Fri, 8 Dec 2000 13:35:39 -0600	105 lines
Recall: PLEASE REMOVE ME FROM THE LIST	Computer Support <[log in to unmask]>	Fri, 8 Dec 2000 12:11:34 -0500	10 lines
Re: Recall: PLEASE REMOVE ME FROM THE LIST	Thomas Schweich <[log in to unmask]>	Fri, 8 Dec 2000 09:24:48 -0800	32 lines
Re: Recall: PLEASE REMOVE ME FROM THE LIST	Lee Radigan <[log in to unmask]>	Fri, 8 Dec 2000 12:27:09 EDT	44 lines
Recall: Question	Anabell Donovan <[log in to unmask]>	Wed, 20 Dec 2000 16:12:33 -0600	9 lines
Re: Recall: Question	Dennis Lapcewich <[log in to unmask]>	Wed, 20 Dec 2000 16:19:55 -0600	12 lines
Re: Remuneration	Linda Alvarez <[log in to unmask]>	Mon, 11 Dec 2000 20:06:06 -0800	103 lines
Return to the list!	Hauben Michael <[log in to unmask]>	Thu, 7 Dec 2000 17:02:53 -0500	23 lines
Single PC Firewall	Jason Allen <[log in to unmask]>	Tue, 12 Dec 2000 16:21:33 +1100	20 lines
Re: Single PC Firewall	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Tue, 12 Dec 2000 00:28:14 -0600	133 lines
Re: Single PC Firewall	Keith McIsaac <[log in to unmask]>	Tue, 12 Dec 2000 08:26:18 -0600	43 lines
Re: Single PC Firewall	Kevin Murphy <[log in to unmask]>	Wed, 13 Dec 2000 09:02:06 -0500	72 lines
Re: Single PC Firewall	Edward Grzetich <[log in to unmask]>	Wed, 13 Dec 2000 09:39:18 -0800	54 lines
Re: Single PC Firewall	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Wed, 13 Dec 2000 12:06:26 -0600	27 lines
Re: Single PC Firewall	Mark Munoz <[log in to unmask]>	Wed, 13 Dec 2000 12:05:27 -0600	46 lines
Re: Single PC Firewall	David Jones <[log in to unmask]>	Thu, 14 Dec 2000 16:12:51 -1000	53 lines
SLA Completed	Ron Wynyard <[log in to unmask]>	Wed, 6 Dec 2000 10:30:36 +1300	46 lines
Re: SLA Completed	clare hodgins <[log in to unmask]>	Wed, 6 Dec 2000 08:48:00 +0000	70 lines
Small site tips - was RE: Speaking at the HDI's conference in New Orleans, LA	Heisey, Tom <[log in to unmask]>	Fri, 8 Dec 2000 08:31:52 -0600	130 lines
Re: Small site tips - was RE: Speaking at the HDI's conference in New Orleans, LA	Matuszek, Kathleen E. <[log in to unmask]>	Fri, 8 Dec 2000 09:44:45 -0500	23 lines
Speaking at HDI conference in New Orleans	Philip Verghis <[log in to unmask]>	Wed, 13 Dec 2000 21:56:39 -0500	29 lines
Re: Speaking at HDI conference in New Orleans	Matuszek, Kathleen E. <[log in to unmask]>	Thu, 14 Dec 2000 11:15:52 -0500	50 lines
Speaking at SSCE this spring!	Marie Denikas <[log in to unmask]>	Wed, 6 Dec 2000 14:19:48 -0600	20 lines
Re: Speaking at SSCE this spring!	Peterson, Amy <[log in to unmask]>	Wed, 6 Dec 2000 12:26:25 -0800	34 lines
Re: Speaking at SSCE this spring!	Fox, Karen <[log in to unmask]>	Wed, 6 Dec 2000 15:39:49 -0500	29 lines
Re: Speaking at SSCE this spring!	Dennis Lapcewich <[log in to unmask]>	Wed, 6 Dec 2000 15:45:13 -0600	22 lines
Re: Speaking at SSCE this spring!	Kym Jones <[log in to unmask]>	Thu, 7 Dec 2000 09:04:47 +1030	29 lines
Re: Speaking at SSCE this spring!	David Jones <[log in to unmask]>	Thu, 7 Dec 2000 08:05:22 -1000	18 lines
Speaking at the HDI's conference in New Orleans, LA	Matuszek, Kathleen E. <[log in to unmask]>	Thu, 7 Dec 2000 09:36:00 -0500	51 lines
Re: Speaking at the HDI's conference in New Orleans, LA	Marie Denikas <[log in to unmask]>	Thu, 7 Dec 2000 09:04:09 -0600	12 lines
Re: Speaking at the HDI's conference in New Orleans, LA	Amy Brassieur <[log in to unmask]>	Thu, 7 Dec 2000 15:53:27 -0600	76 lines
Re: Speaking at the HDI's conference in New Orleans, LA	Heisey, Tom <[log in to unmask]>	Thu, 7 Dec 2000 16:13:32 -0600	156 lines
Re: Speaking at the HDI's conference in New Orleans, LA	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Thu, 7 Dec 2000 15:58:07 -0700	195 lines
Re: Speaking at the HDI's conference in New Orleans, LA	Noel Bruton <[log in to unmask]>	Fri, 8 Dec 2000 09:02:58 -0000	23 lines
Re: Speaking at the HDI's conference in New Orleans, LA	Matuszek, Kathleen E. <[log in to unmask]>	Fri, 8 Dec 2000 08:53:42 -0500	127 lines
Subject: Creating Knowledge Base Standards	Rod <[log in to unmask]>	Tue, 5 Dec 2000 06:43:19 -0800	112 lines
Re: Supporting PDAs	Cheryl Grimes <[log in to unmask]>	Wed, 27 Dec 2000 08:37:57 -0500	81 lines
Supporting Windows 2000 Professional Reference Material	Martha Lundgren <[log in to unmask]>	Sat, 9 Dec 2000 09:39:28 -0600	19 lines
Re: Supporting Windows 2000 Professional Reference Material	Naoma Leonard <[log in to unmask]>	Mon, 11 Dec 2000 06:56:44 -0500	40 lines
take me off the list	Navjeet Kaur <[log in to unmask]>	Fri, 8 Dec 2000 11:52:04 -0500	90 lines
TECH Outlook	Rod <[log in to unmask]>	Fri, 15 Dec 2000 10:01:27 -0800	57 lines
Re: TECH Outlook	Gary Davis <[log in to unmask]>	Fri, 15 Dec 2000 13:11:18 -0500	74 lines
Re: TECH Outlook	Brett Winston <[log in to unmask]>	Fri, 15 Dec 2000 10:17:05 -0800	74 lines
Re: TECH Outlook	Donelson, Rob <[log in to unmask]>	Fri, 15 Dec 2000 10:06:07 -0800	73 lines
Re: TECH Outlook	Kimak, Betsy - ITD Helpdesk <[log in to unmask]>	Fri, 15 Dec 2000 11:20:07 -0700	86 lines
tech query	Melissa Batalla <[log in to unmask]>	Fri, 15 Dec 2000 16:30:22 +1100	27 lines
TECH-- Magic TSD 6.0	Teri Pittman <[log in to unmask]>	Tue, 12 Dec 2000 09:10:53 -0800	27 lines
Re: TECH-- Magic TSD 6.0	Brett Winston <[log in to unmask]>	Tue, 12 Dec 2000 10:05:18 -0800	42 lines
Re: TECH-- Magic TSD 6.0	Susan Derylak <[log in to unmask]>	Tue, 12 Dec 2000 14:10:59 -0500	68 lines
TECH: Handhelds (PDAs)	Lea <[log in to unmask]>	Tue, 5 Dec 2000 10:37:30 -0700	15 lines
TECH: WinNT Security	Clare Agapeyev <[log in to unmask]>	Wed, 6 Dec 2000 08:44:35 -0800	37 lines
Re: TECH: WinNT Security	David Arnold <[log in to unmask]>	Wed, 6 Dec 2000 08:49:51 -0800	58 lines
Third-party surveys	Beth Kettrick <[log in to unmask]>	Wed, 6 Dec 2000 12:55:11 -0500	17 lines
Tips For Your Boss - Humor	Daniel LaFrance <[log in to unmask]>	Thu, 7 Dec 2000 15:10:26 -0500	47 lines
Training, Resources, etc.	Scott MacKnight <[log in to unmask]>	Tue, 5 Dec 2000 10:24:02 -0800	28 lines
Re: Training, Resources, etc.	Steven Huskey <[log in to unmask]>	Tue, 5 Dec 2000 15:51:45 -0500	81 lines
Re: Training, Resources, etc.	Battrick, Phil <[log in to unmask]>	Wed, 6 Dec 2000 09:31:47 -0000	54 lines
Re: Training, Resources, etc.	Robert Govier <[log in to unmask]>	Wed, 6 Dec 2000 11:37:41 +0000	38 lines
Re: Training, Resources, etc.	Noel Bruton <[log in to unmask]>	Wed, 6 Dec 2000 23:20:39 -0000	74 lines
Unsubscribing	Battrick, Phil <[log in to unmask]>	Wed, 6 Dec 2000 17:44:14 -0000	21 lines
Re: Unsubscribing	Fox, Karen <[log in to unmask]>	Wed, 6 Dec 2000 12:46:35 -0500	30 lines
Re: Unsubscribing	Maitland_Helpdesk <[log in to unmask]>	Wed, 6 Dec 2000 12:48:52 -0500	37 lines
Re: Unsubscribing	Kirschner, Mark <[log in to unmask]>	Wed, 6 Dec 2000 09:51:48 -0800	37 lines
Re: Unsubscribing	Peterson, Amy <[log in to unmask]>	Wed, 6 Dec 2000 10:00:40 -0800	35 lines
Re: Unsubscribing	Marie Denikas <[log in to unmask]>	Wed, 6 Dec 2000 12:21:32 -0600	13 lines
Re: Unsubscribing	Bennett, Carlton <[log in to unmask]>	Wed, 6 Dec 2000 13:25:30 -0500	24 lines
Re: Unsubscribing	Maitland_Helpdesk <[log in to unmask]>	Wed, 6 Dec 2000 13:24:30 -0500	42 lines
Re: Unsubscribing	Dennis Lapcewich <[log in to unmask]>	Wed, 6 Dec 2000 13:02:55 -0600	21 lines
Re: Unsubscribing	Kym Jones <[log in to unmask]>	Thu, 7 Dec 2000 08:42:05 +1030	32 lines
Re: Unsubscribing	Melissa Batalla <[log in to unmask]>	Mon, 18 Dec 2000 09:21:46 +1100	34 lines

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