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April 2001

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Subject	From	Date	Size
A WEB SITE THAT YOU NEED TO SEE!!!	wayne spates <[log in to unmask]>	Mon, 2 Apr 2001 12:41:28 -0400	12 lines
Addressbook translation software ...	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Mon, 16 Apr 2001 06:18:00 -0500	23 lines
Advice Needed	Debbie Busby <[log in to unmask]>	Wed, 11 Apr 2001 10:56:30 +0100	45 lines
Re: but what about workarounds	Jan van Bon <[log in to unmask]>	Wed, 25 Apr 2001 07:38:10 +0200	52 lines
Re: but what about workarounds	Noel Bruton <[log in to unmask]>	Wed, 25 Apr 2001 11:19:30 +0100	70 lines
Customer Broadcast / Tech Bulletins	John Pierson <[log in to unmask]>	Wed, 4 Apr 2001 10:08:45 -0400	29 lines
Re: Customer Broadcast / Tech Bulletins	Gray, Shanna <[log in to unmask]>	Wed, 4 Apr 2001 09:00:27 -0600	41 lines
Does anyone have any experience in the following :'''-(	HelpDesk <[log in to unmask]>	Thu, 5 Apr 2001 08:27:51 +0100	108 lines
Re: Does anyone have any experience in the following :'''-(	Glen Notman, Consultant <[log in to unmask]>	Thu, 5 Apr 2001 08:52:26 -0400	42 lines
EXPANDED DEFINITION OF SUPPORT	Mary.Lawler <[log in to unmask]>	Mon, 2 Apr 2001 14:00:12 -0500	87 lines
Re: EXPANDED DEFINITION OF SUPPORT - LONG	Noel Bruton <[log in to unmask]>	Tue, 3 Apr 2001 05:59:59 +0100	95 lines
Free Lan Audit and Inventory	Roberto Cohen <[log in to unmask]>	Thu, 19 Apr 2001 09:55:56 -0300	29 lines
Friday Humor - Tomatoes	Dennis Lapcewich <[log in to unmask]>	Wed, 18 Apr 2001 08:43:23 -0700	65 lines
Friday Humor: the tricky zipper	Roman Olynyk <[log in to unmask]>	Fri, 13 Apr 2001 09:54:50 -0400	46 lines
Friday Stupidity	Cindy Hudson <[log in to unmask]>	Fri, 13 Apr 2001 14:17:02 -0400	11 lines
Re: Friday Stupidity	Shelia Couch-Jackson <[log in to unmask]>	Fri, 13 Apr 2001 14:26:21 -0400	61 lines
Re: Friday Stupidity	Marie Denikas <[log in to unmask]>	Fri, 13 Apr 2001 13:28:26 -0500	31 lines
Re: Friday Stupidity	Dennis Lapcewich <[log in to unmask]>	Fri, 13 Apr 2001 11:33:03 -0700	42 lines
Re: Friday Stupidity	Thomas Schweich <[log in to unmask]>	Fri, 13 Apr 2001 12:41:12 -0700	28 lines
Re: Friday Stupidity	Noel Bruton <[log in to unmask]>	Sat, 14 Apr 2001 09:01:19 +0100	60 lines
Good Friday Humor	Dennis Lapcewich <[log in to unmask]>	Fri, 13 Apr 2001 09:30:02 -0700	66 lines
Re: handling the difficult faculty/professional customer	Heisey, Tom <[log in to unmask]>	Mon, 2 Apr 2001 08:28:32 -0500	65 lines
Re: handling the difficult faculty/professional customer	Singer, Elaine <[log in to unmask]>	Mon, 2 Apr 2001 09:48:26 -0400	119 lines
Re: handling the difficult faculty/professional customer	Thomas Schweich <[log in to unmask]>	Mon, 2 Apr 2001 07:51:08 -0700	28 lines
Re: handling the difficult faculty/professional customer	Heisey, Tom <[log in to unmask]>	Mon, 2 Apr 2001 09:48:27 -0500	74 lines
Re: HDESK-L Digest - 22 Apr 2001 to 23 Apr 2001 (#2001-99)	Fox, Jeff <[log in to unmask]>	Tue, 24 Apr 2001 10:01:49 +0100	25 lines
Re: HDESK-L Digest - 22 Apr 2001 to 23 Apr 2001 (#2001-99)	Noel Bruton <[log in to unmask]>	Tue, 24 Apr 2001 11:39:16 +0100	44 lines
HDesk-L Mini-FAQ - April 13, 2001	Heisey, Tom <[log in to unmask]>	Fri, 13 Apr 2001 09:01:07 -0500	159 lines
HDesk-L Mini-FAQ - April 20, 2001	Heisey, Tom <[log in to unmask]>	Fri, 20 Apr 2001 08:13:30 -0500	158 lines
HDesk-L Mini-FAQ - April 27, 2001	Heisey, Tom <[log in to unmask]>	Fri, 27 Apr 2001 17:16:59 -0500	158 lines
HDesk-L Mini-FAQ - April 6, 2001	Heisey, Tom <[log in to unmask]>	Fri, 6 Apr 2001 08:06:31 -0500	159 lines
Help Desk Analyst Evaluation Form	Mack, Pat <[log in to unmask]>	Wed, 4 Apr 2001 16:09:16 -0500	18 lines
Help Desk Software Under $10K	Ward Janice L <[log in to unmask]>	Fri, 20 Apr 2001 08:00:41 -0500	25 lines
Re: Help Desk Software Under $10K	Teri Dorsey <[log in to unmask]>	Fri, 20 Apr 2001 09:09:16 -0400	40 lines
Re: Help Desk Software Under $10K	Heisey, Tom <[log in to unmask]>	Fri, 20 Apr 2001 09:48:25 -0500	56 lines
Re: Help Desk Software Under $10K	James S. Borg <[log in to unmask]>	Fri, 20 Apr 2001 10:59:39 -0400	42 lines
Re: Help Desk Software Under $10K	John Pierson <[log in to unmask]>	Fri, 20 Apr 2001 11:05:29 -0400	77 lines
Re: Help Desk Software Under $10K	HelpDesk <[log in to unmask]>	Sun, 22 Apr 2001 11:19:27 +0100	254 lines
Helpdesk Application	Debbie Busby <[log in to unmask]>	Mon, 30 Apr 2001 11:38:49 +0100	16 lines
Helpdesk applications of PaPeRo!	Robert Govier <[log in to unmask]>	Mon, 9 Apr 2001 21:40:27 +0100	67 lines
Hours of Cover	Debbie Busby <[log in to unmask]>	Fri, 6 Apr 2001 11:50:04 +0100	16 lines
Humor	Ron McGill <[log in to unmask]>	Sun, 15 Apr 2001 16:51:19 -0700	19 lines
Re: Humor	Brennan, Kathy <[log in to unmask]>	Mon, 16 Apr 2001 08:16:13 -0400	38 lines
Humor - Computer Defintions	Dennis Lapcewich <[log in to unmask]>	Fri, 27 Apr 2001 08:50:11 -0700	91 lines
Humor/OT: My day can't be all bad	Heisey, Tom <[log in to unmask]>	Fri, 20 Apr 2001 13:19:31 -0500	21 lines
Re: Humor/OT: My day can't be all bad	Dennis Lapcewich <[log in to unmask]>	Fri, 20 Apr 2001 11:40:48 -0700	31 lines
Re: Humor/OT: My day can't be all bad	Guess Treverse E <[log in to unmask]>	Fri, 20 Apr 2001 14:02:48 -0500	41 lines
Humor: Conniving	Heisey, Tom <[log in to unmask]>	Fri, 6 Apr 2001 08:10:04 -0500	59 lines
Humor: Microsoft pokes fun at itself and Clippit	Heisey, Tom <[log in to unmask]>	Fri, 13 Apr 2001 10:01:43 -0500	26 lines
HUMOR: Real life - It's not Friday the 13th yet, but it was Apri l Fool's yesterday!	Ward Janice L <[log in to unmask]>	Thu, 12 Apr 2001 20:00:51 -0500	39 lines
Humor: Repairs	Heisey, Tom <[log in to unmask]>	Fri, 6 Apr 2001 08:57:12 -0500	35 lines
Humor: Warning pun	Massimo Paolini <[log in to unmask]>	Thu, 5 Apr 2001 12:13:06 -0700	38 lines
Re: Humor: Warning pun	Martha Springsteen <[log in to unmask]>	Fri, 6 Apr 2001 08:04:14 -0400	24 lines
Humor: WHICH GENERATION ARE YOU?	Heisey, Tom <[log in to unmask]>	Fri, 20 Apr 2001 08:17:21 -0500	210 lines
Humor?: more puns	Heisey, Tom <[log in to unmask]>	Fri, 13 Apr 2001 09:04:50 -0500	34 lines
Re: Humor?: more puns	Noel Bruton <[log in to unmask]>	Sat, 14 Apr 2001 08:54:40 +0100	32 lines
Images/ Icons pictures for Helpdesk	Richie Hallinan <[log in to unmask]>	Fri, 6 Apr 2001 14:16:42 +0100	32 lines
Re: Images/ Icons pictures for Helpdesk	Glen Notman, Consultant <[log in to unmask]>	Fri, 6 Apr 2001 10:10:23 -0400	56 lines
INFO: D/FW HDI Chapter Meeting	Mike Eveland <[log in to unmask]>	Tue, 17 Apr 2001 17:48:36 -0500	36 lines
Issue severity descriptions	John Pierson <[log in to unmask]>	Mon, 30 Apr 2001 13:35:26 -0400	54 lines
Late Friday ?Humor?	Heisey, Tom <[log in to unmask]>	Fri, 27 Apr 2001 17:23:06 -0500	39 lines
Livening Things Up	Dennis Lapcewich <[log in to unmask]>	Fri, 27 Apr 2001 15:06:38 -0700	139 lines
Looking for Help Desk images...	Vanessa Lalloo <[log in to unmask]>	Fri, 6 Apr 2001 12:32:53 -0400	58 lines
managing	Teri Pittman <[log in to unmask]>	Tue, 10 Apr 2001 17:51:42 -0700	45 lines
Market Leaders and comparisons	Deveson, Eleanor <[log in to unmask]>	Fri, 6 Apr 2001 14:10:59 +0100	103 lines
Re: Market Leaders and comparisons	Phil Battrick <[log in to unmask]>	Mon, 9 Apr 2001 10:01:09 +0100	135 lines
Re: Market Leaders and comparisons	Karen J Renkiewicz <[log in to unmask]>	Mon, 9 Apr 2001 09:51:50 -0500	274 lines
Measurement question	Michael Allton <[log in to unmask]>	Wed, 11 Apr 2001 13:57:11 -0400	30 lines
Re: Measurement question	Ethan Benatan <[log in to unmask]>	Wed, 11 Apr 2001 14:41:13 -0400	70 lines
OT - Position Available	Carol Duncan <[log in to unmask]>	Tue, 10 Apr 2001 10:47:49 -0500	47 lines
OT Tech help (access)	Naoma Leonard <[log in to unmask]>	Tue, 17 Apr 2001 11:22:44 -0400	30 lines
Re: OT Tech help (access)	Thomas Schweich <[log in to unmask]>	Tue, 17 Apr 2001 09:31:47 -0700	71 lines
Re: OT Tech help (access)	Voets, D. <[log in to unmask]>	Wed, 18 Apr 2001 13:11:39 +0200	72 lines
Re: OT Tech help (access)	Naoma Leonard <[log in to unmask]>	Thu, 19 Apr 2001 07:27:43 -0400	18 lines
OT: dead internet companies	David Giannetto <[log in to unmask]>	Wed, 11 Apr 2001 14:43:47 -0400	24 lines
Re: OT: dead internet companies	Bob Werner <[log in to unmask]>	Wed, 11 Apr 2001 14:56:04 -0400	40 lines
Re: OT: dead internet companies	Brad Henwood <[log in to unmask]>	Wed, 11 Apr 2001 13:23:15 -0700	29 lines
Re: OT: dead internet companies	Kevin Murphy <[log in to unmask]>	Wed, 11 Apr 2001 16:24:14 -0400	69 lines
Re: OT: dead internet companies	Kevin Murphy <[log in to unmask]>	Fri, 13 Apr 2001 11:18:58 -0400	33 lines
OT: Introduction of sorts	Bob Werner <[log in to unmask]>	Fri, 6 Apr 2001 14:47:52 -0400	26 lines
Re: OT: Introduction of sorts	Michael Allton <[log in to unmask]>	Fri, 6 Apr 2001 15:10:15 -0400	58 lines
Peregrine	Lisa Richardson <[log in to unmask]>	Mon, 30 Apr 2001 12:40:01 -0500	15 lines
Re: Peregrine	David Giannetto <[log in to unmask]>	Mon, 30 Apr 2001 13:40:26 -0400	27 lines
Re: Peregrine	Lisa Richardson <[log in to unmask]>	Mon, 30 Apr 2001 13:04:48 -0500	30 lines
POS Software	Bob Werner <[log in to unmask]>	Tue, 17 Apr 2001 21:06:49 -0400	18 lines
Question about: Total of workers	Fernando Hernández <[log in to unmask]>	Mon, 9 Apr 2001 11:21:39 -0600	96 lines
Quick........................	Fox, Jeff <[log in to unmask]>	Fri, 20 Apr 2001 12:14:11 +0100	60 lines
Re: Quick........................	Noel Bruton <[log in to unmask]>	Sat, 21 Apr 2001 07:25:39 +0100	95 lines
Re: Quick........................	Terry Allen <[log in to unmask]>	Mon, 23 Apr 2001 21:27:36 -0500	112 lines
Re: Quick........................	Noel Bruton <[log in to unmask]>	Tue, 24 Apr 2001 08:19:05 +0100	143 lines
Re: Quick........................	Martha Lundgren <[log in to unmask]>	Tue, 24 Apr 2001 08:37:53 -0500	203 lines
Re: Quick........................	Mary.Lawler <[log in to unmask]>	Tue, 24 Apr 2001 10:45:55 -0500	136 lines
Re: Quick........................	Noel Bruton <[log in to unmask]>	Tue, 24 Apr 2001 17:06:07 +0100	234 lines
Re: Quick........................	Terry Allen <[log in to unmask]>	Wed, 25 Apr 2001 19:04:34 -0500	147 lines
Re Setting up a Helpdesk	BrightAce Computers Ltd <[log in to unmask]>	Tue, 24 Apr 2001 05:49:14 EDT	23 lines
Re: Re: Images/ Icons pictures for Helpdesk	Richie Hallinan <[log in to unmask]>	Fri, 6 Apr 2001 15:22:17 +0100	77 lines
Rebooting Win95 PCs to solve problems	Fox, Jeff <[log in to unmask]>	Thu, 5 Apr 2001 10:32:01 +0100	62 lines
Re: Rebooting Win95 PCs to solve problems	Martha Springsteen <[log in to unmask]>	Thu, 5 Apr 2001 08:13:16 -0400	83 lines
Re: Rebooting Win95 PCs to solve problems	Marvin Lewis <[log in to unmask]>	Fri, 6 Apr 2001 00:47:31 -0600	99 lines
Salary Survey	Debbie Busby <[log in to unmask]>	Tue, 10 Apr 2001 15:45:15 +0100	15 lines
Re: Salary Survey	Noel Bruton <[log in to unmask]>	Tue, 10 Apr 2001 22:48:00 +0100	29 lines
Schedule help	Gray, Shanna <[log in to unmask]>	Thu, 26 Apr 2001 13:41:45 -0600	20 lines
Re: Schedule help	Ethan Benatan <[log in to unmask]>	Sat, 28 Apr 2001 10:45:32 -0400	68 lines
Re: Schedule help	Johanna Colgrove <[log in to unmask]>	Mon, 30 Apr 2001 08:39:35 PDT	89 lines
Setting up a Helpdesk	Ashworth, James <[log in to unmask]>	Mon, 23 Apr 2001 15:42:45 +1000	36 lines
Re: setting up a priority scale	Marie Denikas <[log in to unmask]>	Wed, 11 Apr 2001 08:56:19 -0500	44 lines
Re: setting up a priority scale	Heisey, Tom <[log in to unmask]>	Wed, 11 Apr 2001 09:27:18 -0500	102 lines
Re: setting up a priority scale	Terry Allen <[log in to unmask]>	Wed, 11 Apr 2001 12:57:22 -0500	144 lines
Re: setting up a priority scale	Heisey, Tom <[log in to unmask]>	Wed, 11 Apr 2001 14:44:12 -0500	101 lines
Re: setting up a priority scale	HelpDesk <[log in to unmask]>	Sun, 22 Apr 2001 12:17:50 +0100	236 lines
setting up a priority scale (long)	Ethan Benatan <[log in to unmask]>	Wed, 11 Apr 2001 00:07:03 -0400	143 lines
SLA for the Helpdesk	Wigmore, Sarah <[log in to unmask]>	Mon, 9 Apr 2001 09:48:47 +0100	32 lines
Re: SLA for the helpdesk	Jan van Bon <[log in to unmask]>	Tue, 10 Apr 2001 19:25:03 +0200	46 lines
soon to be one of you!	Dean Burnett <[log in to unmask]>	Mon, 9 Apr 2001 18:56:38 -0700	26 lines
Re: soon to be one of you!	Heisey, Tom <[log in to unmask]>	Mon, 9 Apr 2001 13:04:59 -0500	56 lines
Re: soon to be one of you!	Maitland_Helpdesk <[log in to unmask]>	Mon, 9 Apr 2001 14:12:59 -0400	72 lines
Re: soon to be one of you!	Matt Howell <[log in to unmask]>	Mon, 9 Apr 2001 15:41:08 -0400	54 lines
Re: soon to be one of you!	Matthew Lewis <[log in to unmask]>	Mon, 9 Apr 2001 21:11:14 -0400	63 lines
Re: soon to be one of you!	Dean Burnett <[log in to unmask]>	Tue, 10 Apr 2001 21:51:35 -0700	54 lines
Re: soon to be one of you!	Jim Helfer <[log in to unmask]>	Tue, 10 Apr 2001 16:59:02 -0400	76 lines
Re: soon to be one of you!	matt's spam box <[log in to unmask]>	Tue, 10 Apr 2001 18:04:02 -0400	142 lines
Re: soon to be one of you!	Kimak, Betsy A - OTIS <[log in to unmask]>	Thu, 12 Apr 2001 12:22:48 -0600	56 lines
Re: soon to be one of you!	HelpDesk <[log in to unmask]>	Sun, 22 Apr 2001 11:49:01 +0100	110 lines
Re: soon to be one of you! (long)	Heisey, Tom <[log in to unmask]>	Tue, 10 Apr 2001 17:44:57 -0500	100 lines
Re: soon to be one of you! (long)	Wendy Uren <[log in to unmask]>	Wed, 11 Apr 2001 09:42:50 +1000	121 lines
Re: soon to be one of you! (long)	Noel Bruton <[log in to unmask]>	Wed, 11 Apr 2001 07:32:10 +0100	114 lines
Sort of technical and a bit procedural - Outlook Delegates	Fox, Jeff <[log in to unmask]>	Wed, 18 Apr 2001 14:47:17 +0100	68 lines
Re: Sort of technical and a bit procedural - Outlook Delegates	Bower, Anne <[log in to unmask]>	Wed, 18 Apr 2001 11:10:40 -0400	101 lines
Re: Sort of technical and a bit procedural - Outlook Delegates	Heisey, Tom <[log in to unmask]>	Wed, 18 Apr 2001 10:36:50 -0500	69 lines
Re: Sort of technical and a bit procedural - Outlook Delegates	Martha Springsteen <[log in to unmask]>	Thu, 19 Apr 2001 12:32:48 -0400	81 lines
Split	Fox, Jeff <[log in to unmask]>	Thu, 26 Apr 2001 10:40:23 +0100	58 lines
SQL rpt to remove null records...	Linda Hungsberg <[log in to unmask]>	Thu, 26 Apr 2001 11:01:41 -0500	19 lines
Statement of Work (SOW): Server Install	John Pierson <[log in to unmask]>	Mon, 9 Apr 2001 09:07:20 -0400	31 lines
Supporting A Document Management Systems (Long)	Ed Grzetich <[log in to unmask]>	Tue, 3 Apr 2001 10:44:21 -0700	82 lines
Tech Weirdness, Y2K kind of problem.	Ron McGill <[log in to unmask]>	Tue, 3 Apr 2001 21:29:47 -0700	23 lines
Re: Tech Weirdness, Y2K kind of problem.	Peter Monk <[log in to unmask]>	Wed, 4 Apr 2001 14:21:54 +0930	54 lines
TECH/OT: Convert PCL5 to PCL3	Heisey, Tom <[log in to unmask]>	Thu, 19 Apr 2001 16:35:08 -0500	26 lines
TECH: Help! Need network sniffer suggestion....	Ward Janice L <[log in to unmask]>	Tue, 10 Apr 2001 09:55:22 -0500	35 lines
Re: TECH: Help! Need network sniffer suggestion....	Mark Harris <[log in to unmask]>	Tue, 10 Apr 2001 16:16:00 +0100	74 lines
Re: TECH: Help! Need network sniffer suggestion....	Marvin Lewis <[log in to unmask]>	Wed, 11 Apr 2001 01:27:33 -0600	62 lines
Re: TECH: Help! Need network sniffer suggestion....	Brett Winston <[log in to unmask]>	Wed, 11 Apr 2001 06:55:51 -0700	76 lines
Re: TECH: Help! Need network sniffer suggestion....	Roman J. Olynyk <[log in to unmask]>	Fri, 13 Apr 2001 11:41:07 -0400	35 lines
TECH: Lotus Notes	Phil Battrick <[log in to unmask]>	Thu, 19 Apr 2001 16:15:02 +0100	24 lines
Re: TECH: Lotus Notes	Ron Gilbert <[log in to unmask]>	Thu, 19 Apr 2001 09:24:24 -0700	58 lines
TECH: Ref: Free Lan Audit and Inventory	Patrick Fennessey <[log in to unmask]>	Thu, 19 Apr 2001 09:01:08 -0400	43 lines
TECH: What is your help desk doing to reduce call volume?	SmartList <[log in to unmask]>	Fri, 6 Apr 2001 22:34:48 -0600	43 lines
Re: TECH: What is your help desk doing to reduce call volume?	Heisey, Tom <[log in to unmask]>	Mon, 9 Apr 2001 09:39:54 -0500	59 lines
Re: TECH: What is your help desk doing to reduce call volume?	Ron McGill <[log in to unmask]>	Mon, 9 Apr 2001 09:02:59 -0700	18 lines
Re: TECH: What is your help desk doing to reduce call volume?	Thomas Schweich <[log in to unmask]>	Mon, 9 Apr 2001 10:29:17 -0700	34 lines
Re: TECH: What is your help desk doing to reduce call volume?	Marvin Lewis <[log in to unmask]>	Tue, 10 Apr 2001 00:21:19 -0600	29 lines
Re: TECH: What is your help desk doing to reduce call volume?	Tina Koepf <[log in to unmask]>	Tue, 10 Apr 2001 11:46:09 +0100	105 lines
Re: TECH: What is your help desk doing to reduce call volume?	SmartList <[log in to unmask]>	Tue, 10 Apr 2001 08:54:44 -0600	119 lines
Re: TECH: What is your help desk doing to reduce call volume?	Heisey, Tom <[log in to unmask]>	Tue, 10 Apr 2001 13:44:55 -0500	66 lines
Tech: Win2k Administrator VS Power User	Keith McIsaac <[log in to unmask]>	Wed, 4 Apr 2001 09:35:01 -0500	27 lines
Test - please ignore	David Jones <[log in to unmask]>	Mon, 2 Apr 2001 15:30:34 -1000	17 lines
Test Message	Dennis Lapcewich <[log in to unmask]>	Fri, 27 Apr 2001 14:47:57 -0700	14 lines
Re: Test Message	Bob Werner <[log in to unmask]>	Fri, 27 Apr 2001 17:50:15 -0400	29 lines
Re: Test Message	Melissa Batalla <[log in to unmask]>	Sat, 28 Apr 2001 07:53:19 +1000	37 lines
Re: Test Message	David Moffett <[log in to unmask]>	Fri, 27 Apr 2001 16:55:38 -0500	77 lines
Re: Test Message	Denise Moser <[log in to unmask]>	Fri, 27 Apr 2001 16:58:42 -0500	37 lines
Re: Test Message	Thomas Schweich <[log in to unmask]>	Fri, 27 Apr 2001 16:11:23 -0700	37 lines
Re: Test Message	Marvin Lewis <[log in to unmask]>	Sun, 29 Apr 2001 02:41:32 -0600	57 lines
Thank you!	Michael Allton <[log in to unmask]>	Tue, 17 Apr 2001 08:14:27 -0400	31 lines
Training Class outline	Bob Werner <[log in to unmask]>	Sat, 21 Apr 2001 13:31:01 -0400	17 lines
Unsubscribe	Frank Mannle <[log in to unmask]>	Mon, 9 Apr 2001 11:32:05 -0400	10 lines
Update on my mysterious printing problem!	Ward Janice L <[log in to unmask]>	Thu, 12 Apr 2001 20:05:21 -0500	31 lines
Re: Update on my mysterious printing problem!	Wendy Uren <[log in to unmask]>	Tue, 17 Apr 2001 08:43:44 +1000	53 lines
Way OT: What is your help desk doing to reduce call volume?	Heisey, Tom <[log in to unmask]>	Mon, 9 Apr 2001 12:56:34 -0500	34 lines
Wireless Security and the Help Desk	David Smith <[log in to unmask]>	Wed, 4 Apr 2001 10:42:49 -0400	17 lines

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