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August 2001

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Subject	From	Date	Size
8.5 vs. 9 hour shifts?	Linda Alvarez <[log in to unmask]>	Mon, 27 Aug 2001 14:52:08 -0700	34 lines
Re: 8.5 vs. 9 hour shifts?	Kukla Fran and Ollie <[log in to unmask]>	Mon, 27 Aug 2001 14:54:30 -0700	48 lines
ACD call flow process	MICHAEL BERGER <[log in to unmask]>	Mon, 13 Aug 2001 12:56:55 -0700	21 lines
Re: ACD call flow process	David Hemsworth <[log in to unmask]>	Tue, 14 Aug 2001 08:04:21 +0930	143 lines
Re: ACD call flow process	Foo Ee-Leen <[log in to unmask]>	Tue, 14 Aug 2001 09:46:47 +0800	165 lines
Re: ACD call flow process	Busby, Debbie <[log in to unmask]>	Tue, 14 Aug 2001 12:35:52 +0100	166 lines
Re: ACD call flow process	Massimo Paolini <[log in to unmask]>	Thu, 16 Aug 2001 16:21:41 -0700	151 lines
Application Security	mona mona <[log in to unmask]>	Wed, 8 Aug 2001 08:06:17 -0700	31 lines
Re: Application Security	Gail Talia <[log in to unmask]>	Wed, 8 Aug 2001 11:20:08 -0400	62 lines
Are Help Deskers second-class IT citizens? (long rant)	Kimak, Betsy A - OTIS <[log in to unmask]>	Thu, 9 Aug 2001 14:18:25 -0600	67 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	Jeffrey S. Smith <[log in to unmask]>	Thu, 9 Aug 2001 15:31:22 -0500	93 lines
Are Help Deskers second-class IT citizens? (long rant)	Mikael Blaisdell <[log in to unmask]>	Thu, 9 Aug 2001 16:33:52 -0400	31 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	Jon Rowland <[log in to unmask]>	Thu, 9 Aug 2001 15:45:04 -0500	49 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	Kimak, Betsy A - OTIS <[log in to unmask]>	Thu, 9 Aug 2001 15:41:03 -0600	83 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	Karen Fox <[log in to unmask]>	Thu, 9 Aug 2001 23:17:16 -0400	281 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	Russell A. Hatfield Jr. <[log in to unmask]>	Fri, 10 Aug 2001 02:11:54 -0700	155 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	David Jones <[log in to unmask]>	Fri, 10 Aug 2001 08:42:59 -1000	30 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	Martha Lundgren <[log in to unmask]>	Fri, 10 Aug 2001 18:38:31 -0500	42 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	Noel Bruton <[log in to unmask]>	Sat, 11 Aug 2001 09:04:27 +0100	77 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	Martha Lundgren <[log in to unmask]>	Sun, 12 Aug 2001 10:21:45 -0500	111 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	Jim Helfer <[log in to unmask]>	Mon, 13 Aug 2001 12:10:36 -0400	53 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	Heisey, Tom <[log in to unmask]>	Mon, 13 Aug 2001 11:59:22 -0500	59 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Mon, 13 Aug 2001 12:10:14 -0500	37 lines
Re: Are Help Deskers second-class IT citizens? (long rant)	David Jones <[log in to unmask]>	Tue, 14 Aug 2001 10:50:09 -1000	52 lines
Artur Markuszewski/HeadQ is out of the office.	Artur Markuszewski <[log in to unmask]>	Tue, 21 Aug 2001 01:01:05 +0200	13 lines
Re: Artur Markuszewski/HeadQ is out of the office.	Kukla Fran and Ollie <[log in to unmask]>	Mon, 20 Aug 2001 19:13:14 -0700	23 lines
Re: Average cost of technicians per call and per hour across indu stry	Edwards, Jenny <[log in to unmask]>	Fri, 10 Aug 2001 08:16:25 +1200	58 lines
Re: Average cost of technicians per call and per hour across indu stry	LtScripter <[log in to unmask]>	Thu, 9 Aug 2001 16:35:08 -0400	72 lines
Average cost of technicians per call and per hour across industry	Jon Rowland <[log in to unmask]>	Thu, 9 Aug 2001 13:52:31 -0500	31 lines
Average cost of technicians per call and per hour across industry	Mikael Blaisdell <[log in to unmask]>	Thu, 9 Aug 2001 15:27:09 -0400	67 lines
Benchmarking	Richie Hallinan <[log in to unmask]>	Thu, 16 Aug 2001 09:42:51 +0100	25 lines
Re: Benchmarking	Barbezat, Edward <[log in to unmask]>	Thu, 16 Aug 2001 14:24:52 -0400	41 lines
Re: Benchmarking	Marvin Lewis <[log in to unmask]>	Sat, 18 Aug 2001 02:29:50 -0600	90 lines
Re: Benchmarking	Russell A. Hatfield Jr. <[log in to unmask]>	Sun, 19 Aug 2001 01:17:52 -0700	94 lines
Bonus Plan overview docs?	John Pierson <[log in to unmask]>	Thu, 16 Aug 2001 12:19:44 -0400	32 lines
Certification Options	Palmer, Betsi <[log in to unmask]>	Mon, 13 Aug 2001 12:10:42 -0400	21 lines
Chat sessions for communication	David Smith <[log in to unmask]>	Thu, 16 Aug 2001 08:13:20 -0400	36 lines
Re: Chat sessions for communication	Merri Schaffner <[log in to unmask]>	Thu, 16 Aug 2001 09:11:01 -0400	46 lines
Customer Satisfaction Survey's	Lynda Morris <[log in to unmask]>	Mon, 20 Aug 2001 11:18:11 -0400	20 lines
Re: Customer Satisfaction Survey's	David Smith <[log in to unmask]>	Mon, 20 Aug 2001 12:39:01 -0400	44 lines
Re: Customer Satisfaction Survey's	Russell A. Hatfield Jr. <[log in to unmask]>	Tue, 21 Aug 2001 00:47:47 -0700	63 lines
Re: Customer Satisfaction Survey's	Lynda Morris <[log in to unmask]>	Tue, 21 Aug 2001 07:39:04 -0400	64 lines
Re: Customer Satisfaction Survey's	Roman J. Olynyk <[log in to unmask]>	Tue, 21 Aug 2001 13:37:56 -0400	38 lines
Customer Service/Help Desk	Ronald A Cline <[log in to unmask]>	Thu, 30 Aug 2001 12:23:11 -0500	16 lines
Decision Trees?	Cynthia Rodriguez <[log in to unmask]>	Tue, 21 Aug 2001 17:29:01 -0500	24 lines
Re: Decision Trees?	Massimo Paolini <[log in to unmask]>	Wed, 22 Aug 2001 09:02:48 -0700	36 lines
Re: Decision Trees?	Mark Ryan <[log in to unmask]>	Wed, 22 Aug 2001 18:13:54 +0100	30 lines
Exchange 2000 - Web Outlook	Mark Sackson <[log in to unmask]>	Thu, 9 Aug 2001 15:21:44 -0400	14 lines
Re: Exchange 2000 - Web Outlook	James S. Borg <[log in to unmask]>	Tue, 14 Aug 2001 09:30:58 -0400	35 lines
Friday Humor - So You Think You Are Technically Challenged?	Stafford, Carolyn <[log in to unmask]>	Fri, 17 Aug 2001 09:15:24 -0400	74 lines
Friday Humour - Healthy Living	Jane Burn <[log in to unmask]>	Fri, 10 Aug 2001 12:12:20 +0100	73 lines
Re: HDESK-L Digest - 30 Jul 2001 to 31 Jul 2001 (#2001-185)	Fox, Jeff <[log in to unmask]>	Wed, 1 Aug 2001 10:21:03 +0100	39 lines
HDesk-L Mini-FAQ - Aug 10, 2001	Heisey, Tom <[log in to unmask]>	Fri, 10 Aug 2001 07:51:53 -0500	158 lines
HDesk-L Mini-FAQ - Aug 3, 2001	Heisey, Tom <[log in to unmask]>	Fri, 3 Aug 2001 08:03:45 -0500	158 lines
HDesk-L Mini-FAQ - August 17, 2001	Heisey, Tom <[log in to unmask]>	Fri, 17 Aug 2001 08:44:23 -0500	158 lines
HDesk-L Mini-FAQ - August 23, 2001	Heisey, Tom <[log in to unmask]>	Thu, 23 Aug 2001 15:55:41 -0500	158 lines
HDesk-L Mini-FAQ - August 31, 2001	Heisey, Tom <[log in to unmask]>	Fri, 31 Aug 2001 13:18:43 -0500	158 lines
HDI Certification - Experiences?	Noel Bruton <[log in to unmask]>	Mon, 20 Aug 2001 23:20:18 +0100	25 lines
Re: HDI Certification - Experiences?	Massimo Paolini <[log in to unmask]>	Mon, 20 Aug 2001 16:19:31 -0700	40 lines
HelpDesk solution free for Not-For-Profit organizations	K. Jordan <[log in to unmask]>	Sat, 25 Aug 2001 18:00:55 -0700	108 lines
Re: How do you allocate support responsibilities?	Martha Lundgren <[log in to unmask]>	Sat, 4 Aug 2001 17:44:15 -0500	204 lines
Humor- Entertaining End Users	James S. Borg <[log in to unmask]>	Fri, 31 Aug 2001 10:52:48 -0400	148 lines
humor: Bad Novels	Heisey, Tom <[log in to unmask]>	Thu, 23 Aug 2001 15:55:37 -0500	73 lines
Re: humor: Bad Novels	Kukla Fran and Ollie <[log in to unmask]>	Thu, 23 Aug 2001 18:21:04 -0700	62 lines
Humor: Cartoon physics	Heisey, Tom <[log in to unmask]>	Fri, 10 Aug 2001 07:50:52 -0500	125 lines
Humor: How the Internet Really Started	Martha Springsteen <[log in to unmask]>	Fri, 3 Aug 2001 14:06:20 -0400	52 lines
Humor: Naming Babies	I Shukla <[log in to unmask]>	Fri, 10 Aug 2001 09:22:23 -0400	26 lines
Humor: Oil Shortage...An explanation	I Shukla <[log in to unmask]>	Fri, 17 Aug 2001 11:27:32 -0400	20 lines
Humor: PAM (True story)	I Shukla <[log in to unmask]>	Fri, 3 Aug 2001 11:15:33 -0400	19 lines
humor: Watch What You Ask For	Heisey, Tom <[log in to unmask]>	Fri, 31 Aug 2001 15:16:14 -0500	50 lines
Humor? Interesting Newsbyte	Sue Ellen Wilson <[log in to unmask]>	Wed, 29 Aug 2001 13:14:51 -0600	32 lines
humor?: by the sea	Heisey, Tom <[log in to unmask]>	Fri, 3 Aug 2001 08:02:36 -0500	55 lines
Humor?: Ever had a day like this????	Heisey, Tom <[log in to unmask]>	Fri, 31 Aug 2001 13:20:46 -0500	45 lines
humor?: Sailor story	Heisey, Tom <[log in to unmask]>	Fri, 17 Aug 2001 08:42:44 -0500	31 lines
Humour - The M & W Fish Song	Fox, Jeff <[log in to unmask]>	Fri, 10 Aug 2001 11:45:09 +0100	53 lines
I need list help :-(	Lindholm, Nan <[log in to unmask]>	Fri, 17 Aug 2001 13:07:20 -0400	16 lines
Industry Standard Cost Analysis of Call Center in comparison to total revenue	Ferda Kavak <[log in to unmask]>	Wed, 1 Aug 2001 16:21:39 -0400	18 lines
Just When You Thought It Was Safe To Go Back Into The Water ...	Kukla-Fran And-Ollie <[log in to unmask]>	Fri, 17 Aug 2001 13:10:43 -0700	27 lines
Re: Looking for Legal HD candidates	Barbara Barg <[log in to unmask]>	Fri, 10 Aug 2001 14:55:51 -0400	33 lines
Looking for Live chat customer support vendor	Katy Wentz Williams <[log in to unmask]>	Fri, 24 Aug 2001 18:00:25 EDT	57 lines
Re: Looking for Live chat customer support vendor	Kimak, Betsy A - OTIS <[log in to unmask]>	Fri, 24 Aug 2001 16:45:28 -0600	98 lines
Re: Looking for Live chat customer support vendor	Kukla Fran and Ollie <[log in to unmask]>	Mon, 27 Aug 2001 09:32:24 -0700	75 lines
MOUS?	Buck, Misty <[log in to unmask]>	Mon, 13 Aug 2001 19:18:01 -0400	19 lines
Re: MOUS?	Saúl Manzanet <[log in to unmask]>	Mon, 13 Aug 2001 18:16:10 -0500	34 lines
Re: MOUS?	Randy Yoho <[log in to unmask]>	Tue, 14 Aug 2001 09:37:37 -0500	62 lines
Re: MOUS?	David Jones <[log in to unmask]>	Tue, 14 Aug 2001 10:50:09 -1000	30 lines
New URL - New windows in IE5	Gidoun Vinitzkey <[log in to unmask]>	Mon, 13 Aug 2001 17:27:29 +0300	20 lines
Re: New URL - New windows in IE5	Marvin Lewis <[log in to unmask]>	Mon, 13 Aug 2001 21:40:37 -0600	39 lines
Office xp and Lotus Notes	craig peppard <[log in to unmask]>	Wed, 8 Aug 2001 16:23:28 -0400	23 lines
Re: Office xp and Lotus Notes	I Shukla <[log in to unmask]>	Thu, 9 Aug 2001 08:29:29 -0400	52 lines
Office XP CBT	Jane Burn <[log in to unmask]>	Tue, 14 Aug 2001 08:29:36 +0100	20 lines
Organization Structure (Long)	Johnny Quinonez <[log in to unmask]>	Wed, 1 Aug 2001 14:26:06 -0700	53 lines
Outgoing msg makes people abandon calls?	David Jones <[log in to unmask]>	Thu, 2 Aug 2001 09:15:44 -1000	71 lines
Re: Outgoing msg makes people abandon calls?	Ron Wynyard <[log in to unmask]>	Fri, 3 Aug 2001 07:34:16 +1200	49 lines
Re: Outgoing msg makes people abandon calls?	Noel Bruton <[log in to unmask]>	Fri, 3 Aug 2001 09:36:00 +0100	65 lines
Outgoing msg makes people abandon calls?	Fox, Jeff <[log in to unmask]>	Mon, 6 Aug 2001 11:07:26 +0100	111 lines
Re: Outgoing msg makes people abandon calls?	Noel Bruton <[log in to unmask]>	Mon, 6 Aug 2001 15:04:43 +0100	124 lines
Re: Outgoing msg makes people abandon calls?	Kimak, Betsy A - OTIS <[log in to unmask]>	Mon, 6 Aug 2001 14:06:59 -0600	136 lines
Re: Outgoing msg makes people abandon calls?	Marvin Lewis <[log in to unmask]>	Mon, 6 Aug 2001 23:29:29 -0600	128 lines
Re: Outgoing msg makes people abandon calls?	Alan Watts - Sun Uk - Process Consultant <[log in to unmask]>	Tue, 7 Aug 2001 08:41:40 +0100	54 lines
Password Reset utilities	Anabell Donovan <[log in to unmask]>	Wed, 15 Aug 2001 10:49:52 -0500	21 lines
Re: Password Reset utilities	mona mona <[log in to unmask]>	Thu, 16 Aug 2001 01:13:17 -0700	40 lines
Re: Password Reset utilities	SmartList <[log in to unmask]>	Sat, 18 Aug 2001 14:36:46 -0600	62 lines
Re: Password Reset utilities	Brent Jenkins <[log in to unmask]>	Mon, 20 Aug 2001 11:01:36 -0700	36 lines
Physical Help Desk Arrangement	Mainarick, Lisa <[log in to unmask]>	Mon, 20 Aug 2001 10:06:58 -0700	19 lines
Re: Physical Help Desk Arrangement	Bart Prine <[log in to unmask]>	Mon, 20 Aug 2001 10:44:55 -0700	40 lines
Re: Physical Help Desk Arrangement	Mainarick, Lisa <[log in to unmask]>	Mon, 20 Aug 2001 10:53:09 -0700	56 lines
Re: Physical Help Desk Arrangement	Russell A. Hatfield Jr. <[log in to unmask]>	Tue, 21 Aug 2001 00:26:50 -0700	104 lines
Re: Physical Help Desk Arrangement	Marvin Lewis <[log in to unmask]>	Tue, 21 Aug 2001 03:52:51 -0600	163 lines
Re: Physical Help Desk Arrangement	Squires, Susan <[log in to unmask]>	Tue, 21 Aug 2001 10:51:30 -0400	77 lines
remove from list	Neil <[log in to unmask]>	Mon, 6 Aug 2001 09:58:07 +1000	20 lines
room access control	Heisey, Tom <[log in to unmask]>	Wed, 29 Aug 2001 18:26:44 -0500	60 lines
Re: room access control	Daniel LaFrance <[log in to unmask]>	Thu, 30 Aug 2001 10:29:50 -0400	75 lines
Re: room access control	Heisey, Tom <[log in to unmask]>	Thu, 30 Aug 2001 10:11:44 -0500	98 lines
SalesLogix	Lisa Richardson <[log in to unmask]>	Tue, 7 Aug 2001 08:36:03 -0500	7 lines
Re: SalesLogix	Gail Talia <[log in to unmask]>	Tue, 7 Aug 2001 12:19:25 -0400	41 lines
Re: SalesLogix	Jeff Rynearson <[log in to unmask]>	Tue, 7 Aug 2001 12:39:27 -0400	54 lines
Re: SalesLogix	Martha Lundgren <[log in to unmask]>	Fri, 10 Aug 2001 18:31:14 -0500	30 lines
SLA for Voice Mail	MICHAEL BERGER <[log in to unmask]>	Tue, 28 Aug 2001 09:38:38 -0700	20 lines
Re: SLA for Voice Mail	ParrishN <[log in to unmask]>	Tue, 28 Aug 2001 09:47:11 -0700	41 lines
Re: SLA for Voice Mail	Doug Reade <[log in to unmask]>	Tue, 28 Aug 2001 09:57:02 -0700	58 lines
Re: SLA for Voice Mail	David Hemsworth <[log in to unmask]>	Wed, 29 Aug 2001 09:41:12 +0930	155 lines
Re: SLA for Voice Mail	Saúl Manzanet <[log in to unmask]>	Tue, 28 Aug 2001 20:17:39 -0500	42 lines
Re: SLA for Voice Mail	Russell A. Hatfield Jr. <[log in to unmask]>	Wed, 29 Aug 2001 00:42:17 -0700	58 lines
Re: SLA for Voice Mail	David Jones <[log in to unmask]>	Wed, 29 Aug 2001 09:25:46 -1000	42 lines
Re: SLA for Voice Mail	Terry Allen <[log in to unmask]>	Wed, 29 Aug 2001 16:43:40 -0500	73 lines
Re: SLA for Voice Mail	Doug Reade <[log in to unmask]>	Wed, 29 Aug 2001 15:09:06 -0700	87 lines
Re: SLA for Voice Mail	Russell A. Hatfield Jr. <[log in to unmask]>	Wed, 29 Aug 2001 23:32:51 -0700	117 lines
Software Comparison Matrix	Humbard, Darin, HRSVC <[log in to unmask]>	Fri, 10 Aug 2001 15:35:29 -0400	17 lines
Spamming to List Members	Noel Bruton <[log in to unmask]>	Fri, 31 Aug 2001 09:24:04 +0100	65 lines
Re: Spamming to List Members	Mark Ryan <[log in to unmask]>	Fri, 31 Aug 2001 10:07:39 +0100	83 lines
Re: Spamming to List Members	Noel Bruton <[log in to unmask]>	Fri, 31 Aug 2001 13:06:32 +0100	98 lines
Re: Spamming to List Members	Roman J. Olynyk <[log in to unmask]>	Fri, 31 Aug 2001 08:47:30 -0400	38 lines
Re: Spamming to List Members	Noel Bruton <[log in to unmask]>	Fri, 31 Aug 2001 15:39:02 +0100	65 lines
Re: Spamming to List Members	Heisey, Tom <[log in to unmask]>	Fri, 31 Aug 2001 13:28:17 -0500	70 lines
Staffing formulas	Michael Allton <[log in to unmask]>	Mon, 13 Aug 2001 09:08:06 -0400	18 lines
Re: Staffing formulas	Herman Schranz user <[log in to unmask]>	Wed, 15 Aug 2001 10:19:32 EDT	22 lines
Re: Staffing formulas {VENDOR}	Marvin Lewis <[log in to unmask]>	Wed, 15 Aug 2001 23:22:31 -0600	34 lines
Tech: Access 97 with Excel 2000	Shannon Carter <[log in to unmask]>	Thu, 9 Aug 2001 09:15:11 -0400	22 lines
Re: Tech: Access 97 with Excel 2000	I Shukla <[log in to unmask]>	Thu, 9 Aug 2001 09:45:57 -0400	49 lines
Re: Tech: Access 97 with Excel 2000	Russell A. Hatfield Jr. <[log in to unmask]>	Thu, 9 Aug 2001 21:30:53 -0700	45 lines
TECH: Microsoft Word weirdity	Thomas, Kim <[log in to unmask]>	Mon, 20 Aug 2001 07:14:23 -0700	24 lines
Re: TECH: Microsoft Word weirdity	James S. Borg <[log in to unmask]>	Mon, 20 Aug 2001 22:11:03 -0400	41 lines
TECH: OT: Help with locating a spammer	Noel Bruton <[log in to unmask]>	Fri, 31 Aug 2001 11:28:24 +0100	22 lines
Re: TECH: OT: Help with locating a spammer	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Fri, 31 Aug 2001 08:38:19 -0500	43 lines
Re: TECH: OT: Help with locating a spammer	Doug Reade <[log in to unmask]>	Fri, 31 Aug 2001 06:31:43 -0700	64 lines
Re: TECH: OT: Help with locating a spammer (LONG & DETAILED)	Heisey, Tom <[log in to unmask]>	Fri, 31 Aug 2001 13:48:28 -0500	105 lines
Tech: Revovery of files from a deleted floppy?	Katina Choovanski <[log in to unmask]>	Mon, 27 Aug 2001 07:36:26 -0700	23 lines
Re: Tech: Revovery of files from a deleted floppy?	Bob Werner <[log in to unmask]>	Mon, 27 Aug 2001 11:07:02 -0400	45 lines
Re: Tech: Revovery of files from a deleted floppy?	bart bakker <[log in to unmask]>	Mon, 27 Aug 2001 17:57:45 +0200	37 lines
TECH: Too Early For This!	Martha Springsteen <[log in to unmask]>	Mon, 13 Aug 2001 08:31:12 -0400	19 lines
Re: TECH: Too Early For This!	Hartill, John (J.R.) <[log in to unmask]>	Mon, 13 Aug 2001 10:21:30 -0400	51 lines
Re: TECH: Too Early For This!	Martha Springsteen <[log in to unmask]>	Mon, 13 Aug 2001 10:33:38 -0400	80 lines
Re: TECH: Too Early For This!	Martha Springsteen <[log in to unmask]>	Mon, 13 Aug 2001 11:00:01 -0400	100 lines
VENDOR: MiniPoint Instant Messaging tool	Jon Roar Moltu <[log in to unmask]>	Tue, 7 Aug 2001 15:17:31 +0200	27 lines
Re: Web Remote Support	Kevin Murphy <[log in to unmask]>	Wed, 1 Aug 2001 08:01:19 -0400	57 lines
Re: Web Remote Support	Mary Beth Davidson <[log in to unmask]>	Thu, 2 Aug 2001 09:38:13 -0400	16 lines
Re: Web Remote Support	Ligia Rodrigues <[log in to unmask]>	Fri, 3 Aug 2001 18:38:47 +0100	33 lines
Re: Web Remote Support	Jeff Rynearson <[log in to unmask]>	Mon, 6 Aug 2001 09:15:07 -0400	43 lines
Re: Web Remote Support	Howard Lymor <[log in to unmask]>	Mon, 6 Aug 2001 14:45:10 -0400	134 lines
Re: Web Remote Support	Ligia Rodrigues <[log in to unmask]>	Tue, 7 Aug 2001 06:16:37 +0100	62 lines
Word Question Marks	Darleen <[log in to unmask]>	Wed, 15 Aug 2001 04:06:53 -0400	191 lines
Writing/Verbal Skills	Lisa Richardson <[log in to unmask]>	Mon, 13 Aug 2001 11:19:59 -0500	8 lines
Re: Writing/Verbal Skills	Steven Huskey <[log in to unmask]>	Mon, 13 Aug 2001 13:42:01 -0400	63 lines
Re: Writing/Verbal Skills	Marvin Lewis <[log in to unmask]>	Mon, 13 Aug 2001 22:21:24 -0600	33 lines
Re: Writing/Verbal Skills	David Jones <[log in to unmask]>	Tue, 14 Aug 2001 10:50:09 -1000	42 lines
Re: Writing/Verbal Skills	Pete Jewell <[log in to unmask]>	Wed, 15 Aug 2001 14:31:00 +0100	26 lines
Re: Writing/Verbal Skills	Marvin Lewis <[log in to unmask]>	Thu, 16 Aug 2001 00:52:36 -0600	91 lines
Re: Writing/Verbal Skills	Marvin Lewis <[log in to unmask]>	Fri, 24 Aug 2001 23:42:06 -0600	105 lines
[VENDOR] Re: Chat sessions for communication	Dana Ditomaso <[log in to unmask]>	Thu, 16 Aug 2001 09:22:31 -0400	26 lines

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