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January 2002

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Subject	From	Date	Size
(Fwd) Re: AOL/AIM Connection Problems	David Jones <[log in to unmask]>	Thu, 31 Jan 2002 10:36:43 -1000	48 lines
Re: (Fwd) Re: AOL/AIM Connection Problems	Kukla Fran and Ollie <[log in to unmask]>	Thu, 31 Jan 2002 13:29:36 -0800	69 lines
Re: (Fwd) Re: AOL/AIM Connection Problems	David Jones <[log in to unmask]>	Thu, 31 Jan 2002 12:47:03 -1000	88 lines
(no subject)	Jamei Blair <[log in to unmask]>	Tue, 29 Jan 2002 14:03:45 EST	10 lines
AOL/AIM Connection Problems	Cindy Hudson <[log in to unmask]>	Mon, 28 Jan 2002 11:19:29 -0500	53 lines
Re: AOL/AIM Connection Problems	Heisey, Tom <[log in to unmask]>	Mon, 28 Jan 2002 10:21:08 -0600	39 lines
Re: AOL/AIM Connection Problems	Joyce Fisher <[log in to unmask]>	Mon, 28 Jan 2002 11:26:38 -0500	64 lines
Re: AOL/AIM Connection Problems	Doug Reade <[log in to unmask]>	Mon, 28 Jan 2002 08:28:59 -0800	70 lines
AOL/AIM Connection Problems	Cindy Hudson <[log in to unmask]>	Mon, 28 Jan 2002 11:38:49 -0500	80 lines
Re: AOL/AIM Connection Problems	James S. Borg <[log in to unmask]>	Mon, 28 Jan 2002 16:11:36 -0500	113 lines
Re: AOL/AIM Connection Problems	Ward Janice L <[log in to unmask]>	Tue, 29 Jan 2002 09:19:17 -0600	99 lines
Re: AOL/AIM Connection Problems	David Jones <[log in to unmask]>	Wed, 30 Jan 2002 15:05:37 -1000	37 lines
Asset Control	Rob Chorley <[log in to unmask]>	Mon, 7 Jan 2002 09:43:14 -0000	39 lines
Re: Asset Control	Rodger Ling <[log in to unmask]>	Mon, 7 Jan 2002 10:47:34 -0500	82 lines
Re: Asset Control	Rob Chorley <[log in to unmask]>	Tue, 8 Jan 2002 14:45:08 -0000	111 lines
Blue Ocean's Track-it	Mary Pierson <[log in to unmask]>	Fri, 4 Jan 2002 10:11:17 -0500	26 lines
Re: Blue Ocean's Track-it	Carol Duncan <[log in to unmask]>	Fri, 4 Jan 2002 09:18:50 -0600	47 lines
Re: Blue Ocean's Track-it	Hector Virgen - ATCX <[log in to unmask]>	Fri, 4 Jan 2002 08:49:26 -0700	35 lines
Re: Blue Ocean's Track-it	Dave Schutz <[log in to unmask]>	Fri, 4 Jan 2002 20:28:08 -0500	57 lines
Competencies for Help Desk and Desktop support	Rynearson, Jeff <[log in to unmask]>	Fri, 11 Jan 2002 07:56:45 -0500	11 lines
E-mail problems on our server! Spam-o-rama!	Katina Choovanski <[log in to unmask]>	Tue, 29 Jan 2002 07:46:51 -0800	31 lines
Re: E-mail problems on our server! Spam-o-rama!	Jon Rowland <[log in to unmask]>	Tue, 29 Jan 2002 09:54:19 -0600	54 lines
Re: E-mail problems on our server! Spam-o-rama!	Tom Heisey <[log in to unmask]>	Tue, 29 Jan 2002 12:41:52 -0600	73 lines
Re: E-mail problems on our server! Spam-o-rama!	Tom Heisey <[log in to unmask]>	Tue, 29 Jan 2002 13:09:56 -0600	44 lines
Re: E-mail problems on our server! Spam-o-rama!	Katina Choovanski <[log in to unmask]>	Wed, 30 Jan 2002 12:56:49 -0800	113 lines
Fwd: UCISA User Services Conference 2002 - Bookings Open	Sheona Farquhar <[log in to unmask]>	Thu, 24 Jan 2002 09:29:24 +0000	156 lines
HDesk-L Mini-FAQ - Jan 18, 2001	Heisey, Tom <[log in to unmask]>	Fri, 18 Jan 2002 08:02:04 -0600	159 lines
HDesk-L Mini-FAQ - Jan 25, 2002	Heisey, Tom <[log in to unmask]>	Fri, 25 Jan 2002 12:29:30 -0600	159 lines
HDesk-L Mini-FAQ - Jan 4, 2002	Heisey, Tom <[log in to unmask]>	Fri, 4 Jan 2002 08:35:12 -0600	159 lines
HEAT Product	Rynearson, Jeff <[log in to unmask]>	Tue, 15 Jan 2002 12:18:05 -0500	15 lines
Re: HEAT Product	Rosanne Sax <[log in to unmask]>	Tue, 15 Jan 2002 09:57:08 -0800	50 lines
Help Desk customer service standards	MICHAEL BERGER <[log in to unmask]>	Mon, 21 Jan 2002 16:10:05 -0800	16 lines
Re: Help Desk customer service standards	Rodger Ling <[log in to unmask]>	Mon, 21 Jan 2002 20:32:49 -0500	40 lines
Re: Help Desk customer service standards	Alan Watts <[log in to unmask]>	Tue, 22 Jan 2002 15:18:48 -0000	35 lines
Re: Help Desk Software	Sean Ryan <[log in to unmask]>	Tue, 1 Jan 2002 15:38:44 +0000	39 lines
Help on measuring.	Naoma Leonard <[log in to unmask]>	Thu, 17 Jan 2002 15:06:26 -0500	20 lines
Re: Help on measuring.	Heisey, Tom <[log in to unmask]>	Thu, 17 Jan 2002 15:45:01 -0600	87 lines
Re: Help on measuring.	Robert Govier (COUNTRYSIDE) <[log in to unmask]>	Fri, 18 Jan 2002 08:43:55 +0000	72 lines
Re: Help on measuring.	Naoma Leonard <[log in to unmask]>	Fri, 18 Jan 2002 07:17:44 -0500	19 lines
Re: Help on measuring.	Thomas Schweich <[log in to unmask]>	Fri, 18 Jan 2002 08:53:42 -0800	24 lines
Help with Frontrange HEAT	Herb Rosenberg <[log in to unmask]>	Tue, 29 Jan 2002 04:44:46 +0000	12 lines
Re: Help with Frontrange HEAT	Saini, Aman <[log in to unmask]>	Tue, 29 Jan 2002 09:20:36 -0000	25 lines
Helpdesk : Questions to Capture Customer Requirements	Arora, Vikas (CAP) <[log in to unmask]>	Mon, 21 Jan 2002 08:32:28 -0500	19 lines
Helpdesk Company/Software References Required	Daniel LaFrance <[log in to unmask]>	Wed, 9 Jan 2002 16:56:47 -0500	19 lines
Re: Helpdesk Company/Software References Required	Russell A. Hatfield Jr. <[log in to unmask]>	Wed, 9 Jan 2002 21:23:25 -0800	55 lines
History Location in Windows 2000	Lynda Morris <[log in to unmask]>	Thu, 10 Jan 2002 18:05:54 -0500	25 lines
Re: History Location in Windows 2000	Dana Ditomaso <[log in to unmask]>	Thu, 10 Jan 2002 18:17:26 -0500	23 lines
Re: History Location in Windows 2000	Lynda Morris <[log in to unmask]>	Thu, 10 Jan 2002 18:31:18 -0500	49 lines
Holiday Rant: How not to do support	Heisey, Tom <[log in to unmask]>	Thu, 3 Jan 2002 17:15:28 -0600	95 lines
Re: Holiday Rant: How not to do support	Kukla Fran and Ollie <[log in to unmask]>	Thu, 3 Jan 2002 20:23:19 -0800	174 lines
Re: Holiday Rant: How not to do support	Heisey, Tom <[log in to unmask]>	Fri, 4 Jan 2002 10:48:55 -0600	42 lines
Re: Holiday Rant: How not to do support	Phil Battrick <[log in to unmask]>	Fri, 4 Jan 2002 17:09:27 -0000	65 lines
Re: Holiday Rant: How not to do support	Heisey, Tom <[log in to unmask]>	Fri, 4 Jan 2002 12:02:43 -0600	48 lines
Humor?	Heisey, Tom <[log in to unmask]>	Fri, 25 Jan 2002 12:30:46 -0600	38 lines
Humor? I'm Cold	Heisey, Tom <[log in to unmask]>	Fri, 18 Jan 2002 08:03:27 -0600	20 lines
HUMOUR: Getting late I know...	Phil Battrick <[log in to unmask]>	Fri, 25 Jan 2002 23:34:35 -0000	127 lines
Internet Usage Policy - a sample	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Wed, 2 Jan 2002 14:36:41 -0600	28 lines
Measuring Service Levels for Email and Voice Mail	Terry Allen <[log in to unmask]>	Wed, 30 Jan 2002 18:26:01 -0600	28 lines
Re: Measuring Service Levels for Email and Voice Mail	Saini, Aman <[log in to unmask]>	Thu, 31 Jan 2002 08:26:56 -0000	60 lines
message board or scrolling display	Matuszek, Kathleen E. <[log in to unmask]>	Fri, 11 Jan 2002 09:52:52 -0500	37 lines
Re: message board or scrolling display	Rodger Ling <[log in to unmask]>	Fri, 11 Jan 2002 10:10:37 -0500	61 lines
Re: message board or scrolling display	Saul Manzanet <[log in to unmask]>	Fri, 11 Jan 2002 09:10:12 -0600	62 lines
Re: message board or scrolling display	Matuszek, Kathleen E. <[log in to unmask]>	Mon, 14 Jan 2002 11:20:41 -0500	33 lines
New e-mail worm alert	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Mon, 28 Jan 2002 16:27:10 -0600	23 lines
Off-campus connectivity	Herbert, Donna <[log in to unmask]>	Tue, 15 Jan 2002 10:17:05 -0600	39 lines
Re: Off-campus connectivity	Zach Marsh <[log in to unmask]>	Tue, 15 Jan 2002 08:44:11 -0800	63 lines
Re: Off-campus connectivity	Lisa Richardson <[log in to unmask]>	Tue, 15 Jan 2002 11:58:17 -0600	51 lines
Re: Off-campus connectivity	Edwards, Jenny <[log in to unmask]>	Wed, 16 Jan 2002 08:19:33 +1300	107 lines
Re: Off-campus connectivity	Reiffert, Judi <[log in to unmask]>	Tue, 15 Jan 2002 19:44:02 -0600	49 lines
Re: Off-campus connectivity	Richard Austin <[log in to unmask]>	Thu, 17 Jan 2002 10:30:54 -0000	47 lines
Re: Off-campus connectivity	Jane Burn <[log in to unmask]>	Fri, 18 Jan 2002 09:10:35 -0000	46 lines
Office 97 to Office XP	Teri Dorsey <[log in to unmask]>	Fri, 4 Jan 2002 11:00:18 -0500	33 lines
Re: Office 97 to Office XP	Sean Ryan <[log in to unmask]>	Sun, 6 Jan 2002 11:49:41 +0000	44 lines
OT metrics - cost per call	Carol Duncan <[log in to unmask]>	Tue, 22 Jan 2002 17:36:02 -0600	11 lines
OT metrics - cost per call	Mikael Blaisdell <[log in to unmask]>	Tue, 22 Jan 2002 19:40:27 -0500	39 lines
OT:TECH: NT 4 drive help	Tom Heisey <[log in to unmask]>	Thu, 31 Jan 2002 12:49:53 -0600	53 lines
Re: OT:TECH: NT 4 drive help	Byron Harper <[log in to unmask]>	Thu, 31 Jan 2002 14:02:26 -0500	76 lines
Request Tracker	Karen J Renkiewicz <[log in to unmask]>	Mon, 28 Jan 2002 12:02:13 -0500	56 lines
Role of Searching in the Help Desk Community	R Charette in Silicon Valley <[log in to unmask]>	Wed, 2 Jan 2002 22:16:27 -0800	43 lines
Re: Role of Searching in the Help Desk Community	Glen Notman, Consultant <[log in to unmask]>	Thu, 3 Jan 2002 11:15:13 -0500	27 lines
Re: Role of Searching in the Help Desk Community	Alan Watts <[log in to unmask]>	Fri, 4 Jan 2002 10:42:30 -0000	94 lines
Re: Role of Searching in the Help Desk Community	David Jones <[log in to unmask]>	Mon, 7 Jan 2002 12:16:20 -1000	27 lines
Re: Role of Searching in the Help Desk Community	David J. Lock <[log in to unmask]>	Mon, 7 Jan 2002 14:27:53 -0800	47 lines
Re: Role of Searching in the Help Desk Community	Robert Govier (COUNTRYSIDE) <[log in to unmask]>	Tue, 8 Jan 2002 09:43:23 +0000	92 lines
Re: Role of Searching in the Help Desk Community	Alan Watts <[log in to unmask]>	Tue, 8 Jan 2002 10:22:58 -0000	73 lines
Re: Role of Searching in the Help Desk Community	Noel Bruton <[log in to unmask]>	Tue, 8 Jan 2002 09:23:00 -0000	74 lines
Re: Role of Searching in the Help Desk Community	Daniel LaFrance <[log in to unmask]>	Tue, 8 Jan 2002 20:00:46 -0500	26 lines
Re: Role of Searching in the Help Desk Community	Alan Watts <[log in to unmask]>	Wed, 9 Jan 2002 08:59:49 -0000	55 lines
Re: Role of Searching in the Help Desk Community	Russell A. Hatfield Jr. <[log in to unmask]>	Wed, 9 Jan 2002 21:23:57 -0800	19 lines
Re: Role of Searching in the Help Desk Community	R Charette in Silicon Valley <[log in to unmask]>	Wed, 9 Jan 2002 22:16:51 -0800	94 lines
Re: Role of Searching in the Help Desk Community	R Charette in Silicon Valley <[log in to unmask]>	Wed, 9 Jan 2002 22:55:28 -0800	52 lines
Re: Role of Searching in the Help Desk Community	R Charette in Silicon Valley <[log in to unmask]>	Wed, 9 Jan 2002 23:10:19 -0800	40 lines
Re: Role of Searching in the Help Desk Community	R Charette in Silicon Valley <[log in to unmask]>	Wed, 9 Jan 2002 23:23:43 -0800	123 lines
Re: Role of Searching in the Help Desk Community	R Charette in Silicon Valley <[log in to unmask]>	Wed, 9 Jan 2002 23:50:37 -0800	116 lines
Re: Role of Searching in the Help Desk Community	R Charette in Silicon Valley <[log in to unmask]>	Wed, 9 Jan 2002 23:58:49 -0800	75 lines
Re: Role of Searching in the Help Desk Community	R Charette in Silicon Valley <[log in to unmask]>	Thu, 10 Jan 2002 00:08:36 -0800	101 lines
Satisfaction Surveys	Saul Manzanet <[log in to unmask]>	Fri, 11 Jan 2002 09:16:20 -0600	20 lines
Re: Satisfaction Surveys	Phil Battrick <[log in to unmask]>	Fri, 11 Jan 2002 15:34:18 -0000	54 lines
Re: Satisfaction Surveys	Rynearson Jeff <[log in to unmask]>	Fri, 11 Jan 2002 10:37:58 -0500	67 lines
Scheduling Software	Herb Rosenberg <[log in to unmask]>	Thu, 31 Jan 2002 05:36:52 +0000	28 lines
Re: Scheduling Software	Saini, Aman <[log in to unmask]>	Thu, 31 Jan 2002 08:43:16 -0000	46 lines
Shift Differential	Linda Alvarez <[log in to unmask]>	Fri, 11 Jan 2002 10:53:00 -0800	50 lines
Re: Shift Differential	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Fri, 11 Jan 2002 13:07:34 -0600	78 lines
Re: Shift Differential	Mary Susan Squires <[log in to unmask]>	Fri, 11 Jan 2002 16:48:45 -0500	66 lines
Re: small helpdesk system for schools?	Ward Janice L <[log in to unmask]>	Wed, 2 Jan 2002 08:43:24 -0600	78 lines
Re: small helpdesk system for schools?	Kimak, Betsy A - OTIS <[log in to unmask]>	Wed, 2 Jan 2002 13:30:06 -0700	99 lines
Storage Issues	Fox, Jeff <[log in to unmask]>	Mon, 28 Jan 2002 11:10:12 -0000	42 lines
Re: Tech: Does anyone know how to import Corel Addressbook to Ou tlook?	Jim Helfer <[log in to unmask]>	Fri, 25 Jan 2002 11:18:33 -0500	41 lines
Tech: Does anyone know how to import Corel Addressbook to Outlook?	Katina Choovanski <[log in to unmask]>	Fri, 25 Jan 2002 08:04:54 -0800	22 lines
Re: Tech: Does anyone know how to import Corel Addressbook to Outlook?	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Fri, 25 Jan 2002 10:21:43 -0600	41 lines
Re: Tech: Does anyone know how to import Corel Addressbook to Outlook?	Katina Choovanski <[log in to unmask]>	Fri, 25 Jan 2002 13:13:07 -0800	75 lines
Re: Tech: Does anyone know how to import Corel Addressbook to Outlook?	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Fri, 25 Jan 2002 15:20:55 -0600	50 lines
Re: Tech: Does anyone know how to import Corel Addressbook to Outlook?	Katina Choovanski <[log in to unmask]>	Fri, 25 Jan 2002 13:25:41 -0800	75 lines
TECH: Help with Windows ME	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Sat, 19 Jan 2002 10:33:06 -0600	26 lines
Tech: message board or scrolling display	Patrick Fennessey <[log in to unmask]>	Fri, 11 Jan 2002 11:09:55 -0500	74 lines
Re: Tech: message board or scrolling display	Marvin Lewis <[log in to unmask]>	Sat, 12 Jan 2002 00:14:06 -0700	98 lines
TECH: NT 4.0 PC locked us out after using Partition Magic!!	Katina Choovanski <[log in to unmask]>	Thu, 10 Jan 2002 09:26:40 -0800	53 lines
Re: TECH: NT 4.0 PC locked us out after using Partition Magic!!	Steve Valois <[log in to unmask]>	Thu, 10 Jan 2002 12:33:25 -0500	72 lines
Re: TECH: NT 4.0 PC locked us out after using Partition Magic!!	craig peppard <[log in to unmask]>	Fri, 11 Jan 2002 00:54:53 +0000	87 lines
TECH: Outlook 2002 & POP3 email accounts	Phil Battrick <[log in to unmask]>	Wed, 30 Jan 2002 17:05:27 -0000	108 lines
Tech: Signature Picker not available in Outlook 2000	Katina Choovanski <[log in to unmask]>	Fri, 25 Jan 2002 13:23:43 -0800	28 lines
Re: Tech: Signature Picker not available in Outlook 2000	David Moffett <[log in to unmask]>	Fri, 25 Jan 2002 16:43:51 -0500	136 lines
Re: Tech: Signature Picker not available in Outlook 2000	Jon Rowland <[log in to unmask]>	Fri, 25 Jan 2002 15:43:04 -0600	159 lines
Re: Tech: Signature Picker not available in Outlook 2000	Fraser, Karen <[log in to unmask]>	Fri, 25 Jan 2002 15:46:05 -0600	188 lines
Re: Tech: Signature Picker not available in Outlook 2000	Brad Ireland <[log in to unmask]>	Mon, 28 Jan 2002 11:47:17 +1100	24 lines
Tech: Spam blocker for MS Exchange 5.5/2000	Patrick Fennessey <[log in to unmask]>	Mon, 28 Jan 2002 11:44:45 -0500	69 lines
Re: Tech: Spam blocker for MS Exchange 5.5/2000	Jim Stowe <[log in to unmask]>	Tue, 29 Jan 2002 11:45:01 -0500	12 lines
The newest helpdesk game	Bob Werner <[log in to unmask]>	Fri, 4 Jan 2002 20:29:42 -0500	72 lines
Re: The newest helpdesk game	Carol Duncan <[log in to unmask]>	Sun, 6 Jan 2002 13:50:59 -0600	90 lines
Thomas Schweich/San Francisco/IBM is out of the office.	Thomas Schweich <[log in to unmask]>	Wed, 2 Jan 2002 23:18:40 -0700	13 lines
Re: Thomas Schweich/San Francisco/IBM is out of the office.	Kukla Fran and Ollie <[log in to unmask]>	Thu, 3 Jan 2002 09:36:31 -0800	33 lines
Re: Thomas Schweich/San Francisco/IBM is out of the office.	Heisey, Tom <[log in to unmask]>	Thu, 3 Jan 2002 14:06:44 -0600	68 lines
Re: Thomas Schweich/San Francisco/IBM is out of the office.	Kukla Fran and Ollie <[log in to unmask]>	Thu, 3 Jan 2002 12:59:06 -0800	93 lines
Re: Thomas Schweich/San Francisco/IBM is out of the office.	Heisey, Tom <[log in to unmask]>	Thu, 3 Jan 2002 15:49:23 -0600	131 lines
Re: Thomas Schweich/San Francisco/IBM is out of the office.	Thomas Schweich <[log in to unmask]>	Fri, 4 Jan 2002 09:46:57 -0800	64 lines
Those ticket updates	Linda Alvarez <[log in to unmask]>	Wed, 23 Jan 2002 11:53:29 -0800	47 lines
Re: Those ticket updates	David J. Lock <[log in to unmask]>	Wed, 23 Jan 2002 11:57:29 -0800	60 lines
Re: Those ticket updates	Daniel LaFrance <[log in to unmask]>	Wed, 23 Jan 2002 20:28:15 -0500	79 lines
Re: Those ticket updates	David Jones <[log in to unmask]>	Thu, 24 Jan 2002 11:46:54 -1000	24 lines
Update to Noel Bruton's Website	Noel Bruton <[log in to unmask]>	Mon, 7 Jan 2002 08:00:39 -0000	82 lines
Update to Noel Bruton's Website	Noel Bruton <[log in to unmask]>	Sat, 12 Jan 2002 08:29:29 -0000	85 lines
Web Page	Lisa Richardson <[log in to unmask]>	Tue, 15 Jan 2002 08:27:07 -0600	16 lines
Re: Web Page	Ward Janice L <[log in to unmask]>	Tue, 15 Jan 2002 08:50:00 -0600	37 lines
Re: Web Page	Katherine Thompson <[log in to unmask]>	Tue, 15 Jan 2002 09:55:24 -0500	45 lines
Re: Web Page	Sue Ellen Wilson <[log in to unmask]>	Tue, 15 Jan 2002 09:56:33 -0600	51 lines
Re: Web Page	Rodger Ling <[log in to unmask]>	Tue, 15 Jan 2002 11:28:57 -0500	44 lines
Re: Web Page	Edwards, Jenny <[log in to unmask]>	Wed, 16 Jan 2002 07:57:31 +1300	31 lines
Re: Web Page	Reiffert, Judi <[log in to unmask]>	Tue, 15 Jan 2002 17:27:16 -0600	43 lines
What do you call your Staff?	Brennan, Kathy <[log in to unmask]>	Fri, 11 Jan 2002 11:13:16 -0500	25 lines
Re: What do you call your Staff?	Cindy Dahl <[log in to unmask]>	Fri, 11 Jan 2002 10:24:30 -0600	88 lines
Re: What do you call your Staff?	Brent MacDonald <[log in to unmask]>	Fri, 11 Jan 2002 17:26:51 +0100	62 lines
Re: What do you call your Staff?	Doug Reade <[log in to unmask]>	Fri, 11 Jan 2002 08:39:15 -0800	37 lines
Re: What do you call your Staff?	Katherine Thompson <[log in to unmask]>	Mon, 14 Jan 2002 08:42:04 -0500	63 lines
Re: What do you call your Staff?	David Jones <[log in to unmask]>	Mon, 14 Jan 2002 10:31:14 -1000	26 lines
What features of your Helpdesk software do you really use?	K. Jordan <[log in to unmask]>	Tue, 8 Jan 2002 21:51:40 +1000	41 lines
Re: What features of your Helpdesk software do you really use?	Thomas Schweich <[log in to unmask]>	Tue, 8 Jan 2002 07:44:22 -0800	84 lines
What features of your Helpdesk software do you really use?	Fox, Jeff <[log in to unmask]>	Wed, 9 Jan 2002 11:14:26 -0000	37 lines
Re: What features of your Helpdesk software do you really use?	K. Jordan <[log in to unmask]>	Wed, 9 Jan 2002 21:05:26 +1000	47 lines
What is SirC32.exe?	ladi olorunyomi <[log in to unmask]>	Sat, 12 Jan 2002 16:18:57 +0000	20 lines
Re: What is SirC32.exe?	Amy Brassieur <[log in to unmask]>	Sat, 12 Jan 2002 10:34:51 -0600	107 lines
Re: What is SirC32.exe?	Noel Bruton <[log in to unmask]>	Sun, 13 Jan 2002 08:53:57 -0000	32 lines
Re: What is SirC32.exe?	Noel Bruton <[log in to unmask]>	Sun, 13 Jan 2002 08:54:10 -0000	118 lines
Re: What is SirC32.exe?	Gretchen A. Schultes <[log in to unmask]>	Mon, 14 Jan 2002 10:41:11 -0500	20 lines

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