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June 2002

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Subject	From	Date	Size
Re: A Couple Questions	Frederic Terry Wilson <[log in to unmask]>	Fri, 14 Jun 2002 14:51:46 -0500	35 lines
Re: A Couple Questions	Heisey, Tom <[log in to unmask]>	Fri, 14 Jun 2002 17:41:31 -0500	77 lines
Re: A Couple Questions	Burke, Justine <[log in to unmask]>	Mon, 24 Jun 2002 15:14:24 +0100	69 lines
ADA accessibility - was OT Tech: Convert PDF files to Word Docum ent	Heisey, Tom <[log in to unmask]>	Mon, 24 Jun 2002 08:16:15 -0500	58 lines
Announcing June 2002 edition of Help Desk FAQ	Philip Verghis <[log in to unmask]>	Sun, 2 Jun 2002 13:34:40 -0700	43 lines
Annual Surveys	Mary J. Pierson <[log in to unmask]>	Mon, 24 Jun 2002 10:49:24 -0400	25 lines
Re: Annual Surveys	Burke, Justine <[log in to unmask]>	Mon, 24 Jun 2002 16:18:04 +0100	35 lines
Re: Annual Surveys	Jaffe, Randie <[log in to unmask]>	Mon, 24 Jun 2002 11:31:07 -0400	44 lines
Brad Weller/Kaufmanhall is out of the office.	Brad Weller <[log in to unmask]>	Mon, 10 Jun 2002 01:00:38 -0500	12 lines
Call center prompts	Sonya Artinyan <[log in to unmask]>	Wed, 26 Jun 2002 11:23:18 -0400	23 lines
Re: Call center prompts	Randi Millstein <[log in to unmask]>	Sat, 29 Jun 2002 10:07:35 -0400	58 lines
Call volumes	Ian Hanford <[log in to unmask]>	Thu, 20 Jun 2002 12:17:44 +0100	179 lines
Re: Call volumes	Jaffe, Randie <[log in to unmask]>	Thu, 20 Jun 2002 08:59:56 -0400	200 lines
Campus Support Systems	Ed Zucker <[log in to unmask]>	Fri, 7 Jun 2002 09:30:00 -0600	26 lines
Re: Campus Support Systems	Lisa Richardson <[log in to unmask]>	Fri, 7 Jun 2002 10:43:43 -0500	38 lines
Re: Campus Support Systems	Rodger Ling <[log in to unmask]>	Fri, 7 Jun 2002 12:32:08 -0400	64 lines
Re: Campus Support Systems	Cindy Dooling <[log in to unmask]>	Fri, 7 Jun 2002 09:32:21 -0700	48 lines
Re: Campus Support Systems	Sue Ellen Wilson <[log in to unmask]>	Fri, 7 Jun 2002 11:50:56 -0600	39 lines
Re: Campus Support Systems	Smith, Dianne <[log in to unmask]>	Fri, 7 Jun 2002 12:40:36 -0500	55 lines
Carol A. Duncan/66630/IS/CORP/Manpower is out of the office.	Carol Duncan <[log in to unmask]>	Tue, 18 Jun 2002 05:08:03 -0500	12 lines
Comparison of W2K and Windows XP	Shelia Couch-Jackson <[log in to unmask]>	Thu, 20 Jun 2002 11:12:39 -0400	31 lines
Re: Comparison of W2K and Windows XP	Jim Helfer <[log in to unmask]>	Thu, 20 Jun 2002 11:28:12 -0400	58 lines
Re: Comparison of W2K and Windows XP	Stuart Harvey <[log in to unmask]>	Thu, 20 Jun 2002 16:19:33 +0100	53 lines
Credit where Credit is Due.	Glen Notman, Consultant <[log in to unmask]>	Mon, 24 Jun 2002 11:12:04 -0400	38 lines
Re: Credit where Credit is Due.	hy_braverman <[log in to unmask]>	Mon, 24 Jun 2002 19:46:22 -0400	18 lines
Re: Credit where Credit is Due.	Marty Landman <[log in to unmask]>	Mon, 24 Jun 2002 20:57:24 -0400	27 lines
Re: Credit where Credit is Due.	Vineet Agrawal <[log in to unmask]>	Mon, 24 Jun 2002 21:14:41 -0500	38 lines
Re: Credit where Credit is Due.	Marvin Lewis <[log in to unmask]>	Wed, 26 Jun 2002 01:28:41 -0600	69 lines
Do you read the manuals?	Heisey, Tom <[log in to unmask]>	Wed, 5 Jun 2002 09:18:25 -0500	39 lines
Re: Do you read the manuals?	David Parlante <[log in to unmask]>	Wed, 5 Jun 2002 10:39:56 -0400	86 lines
Re: Do you read the manuals?	Doug Reade <[log in to unmask]>	Wed, 5 Jun 2002 09:29:34 -0700	56 lines
Re: Do you read the manuals?	L.T.(tom)Scripter <[log in to unmask]>	Wed, 5 Jun 2002 12:34:08 -0400	95 lines
Re: Do you read the manuals? Zen and the US Military	Grant Nygren <[log in to unmask]>	Wed, 5 Jun 2002 21:39:10 -0400	46 lines
Documentation	Ian Hanford <[log in to unmask]>	Mon, 10 Jun 2002 15:18:18 +0100	137 lines
Re: Documentation	Kevin T Quinn <[log in to unmask]>	Fri, 14 Jun 2002 21:34:03 -0400	206 lines
FW: HDesk-L Mini-FAQ - June 14, 2002	Heisey, Tom <[log in to unmask]>	Fri, 14 Jun 2002 17:40:54 -0500	158 lines
FW: New Technology Rollouts	Ian Hanford <[log in to unmask]>	Mon, 10 Jun 2002 16:17:50 +0100	133 lines
Re: HDESK-L Digest - 9 Jun 2002 to 10 Jun 2002 (#2002-136) (On Vacation)	Cheryl Grimes <[log in to unmask]>	Tue, 11 Jun 2002 00:09:04 -0400	17 lines
HDesk-L Mini-FAQ - Jun 28, 2002	Heisey, Tom <[log in to unmask]>	Fri, 28 Jun 2002 08:40:31 -0500	159 lines
HDesk-L Mini-FAQ - Jun 7, 2002	Heisey, Tom <[log in to unmask]>	Fri, 7 Jun 2002 16:12:38 -0500	160 lines
Heat Admin Class	Zach Marsh <[log in to unmask]>	Thu, 6 Jun 2002 13:09:58 -0700	28 lines
Re: Heat Admin Class	Matuszek, Kathleen E. <[log in to unmask]>	Fri, 7 Jun 2002 08:16:29 -0400	59 lines
Re: Heat Admin Class	Todd Megee <[log in to unmask]>	Sun, 9 Jun 2002 00:53:26 -0500	43 lines
Re: HELP! Can you recommend a data recovery service?	Patrick Fennessey <[log in to unmask]>	Tue, 11 Jun 2002 17:59:35 -0400	93 lines
Helpdesk Research	Jaffe, Randie <[log in to unmask]>	Tue, 4 Jun 2002 13:35:12 -0400	27 lines
Re: Helpdesk Research	Byron Harper <[log in to unmask]>	Tue, 4 Jun 2002 13:47:33 -0400	49 lines
Re: Helpdesk Research	Jaffe, Randie <[log in to unmask]>	Tue, 4 Jun 2002 13:55:35 -0400	70 lines
Re: Helpdesk Research	Lisa Richardson <[log in to unmask]>	Tue, 4 Jun 2002 13:31:06 -0500	55 lines
Re: Helpdesk Research	Todd Megee <[log in to unmask]>	Tue, 4 Jun 2002 22:21:21 -0500	35 lines
Helpful web Sites	Glen Notman, Consultant <[log in to unmask]>	Thu, 20 Jun 2002 14:21:34 -0400	116 lines
Re: Helpful web Sites	Jaffe, Randie <[log in to unmask]>	Thu, 20 Jun 2002 14:31:05 -0400	136 lines
Re: Helpful web Sites	Doug Reade <[log in to unmask]>	Thu, 20 Jun 2002 11:39:41 -0700	168 lines
Re: Helpful web Sites	Kelley Arthur <[log in to unmask]>	Thu, 20 Jun 2002 16:46:50 -0400	193 lines
Re: Helpful web Sites	Alan Watts <[log in to unmask]>	Thu, 20 Jun 2002 22:23:14 +0100	172 lines
Re: Helpful web Sites	Marvin Lewis <[log in to unmask]>	Thu, 20 Jun 2002 22:09:18 -0600	174 lines
Re: Helpful web Sites	Burke, Justine <[log in to unmask]>	Mon, 24 Jun 2002 14:42:52 +0100	172 lines
HUMOR - FW: - A MightyCool Quote A Day! - Puns (June 10)	Noel Bruton <[log in to unmask]>	Mon, 10 Jun 2002 22:35:26 +0100	41 lines
HUMOR - FW: - A MightyCool Quote A Day! - Puns (June 10)	hy_braverman <[log in to unmask]>	Mon, 10 Jun 2002 20:05:57 -0400	62 lines
HUMOR - PUNS	Kevin T Quinn <[log in to unmask]>	Fri, 14 Jun 2002 22:00:57 -0400	107 lines
Humor: Telling jokes	Heisey, Tom <[log in to unmask]>	Fri, 28 Jun 2002 08:39:34 -0500	36 lines
Re: Humor: Telling jokes	Juergen Biermann <[log in to unmask]>	Fri, 28 Jun 2002 06:52:12 -0700	32 lines
HUMOUR: Daily Affirmations	Ian Hanford <[log in to unmask]>	Fri, 14 Jun 2002 08:17:25 +0100	227 lines
Is anyone planning to deploy Mozilla?	Heisey, Tom <[log in to unmask]>	Thu, 6 Jun 2002 08:12:56 -0500	20 lines
ITIL	hy_braverman <[log in to unmask]>	Sat, 1 Jun 2002 14:33:56 -0400	43 lines
Re: ITIL	Blokdijk, Gerard <[log in to unmask]>	Sun, 2 Jun 2002 09:41:11 +1000	58 lines
Leaving the list	Jon Rowland <[log in to unmask]>	Wed, 5 Jun 2002 10:57:04 -0500	30 lines
Re: Leaving the list	Phil Battrick <[log in to unmask]>	Wed, 5 Jun 2002 17:01:17 +0100	45 lines
Re: Leaving the list	Heisey, Tom <[log in to unmask]>	Wed, 5 Jun 2002 11:57:45 -0500	52 lines
Looking for quotes/ideas about Teamwork/Team Building	MICHAEL BERGER <[log in to unmask]>	Fri, 7 Jun 2002 10:32:20 -0700	28 lines
Re: Looking for quotes/ideas about Teamwork/Team Building	Smith, Dianne <[log in to unmask]>	Fri, 7 Jun 2002 12:52:45 -0500	50 lines
Re: Looking for quotes/ideas about Teamwork/Team Building	Carol Duncan <[log in to unmask]>	Fri, 7 Jun 2002 16:06:03 -0500	50 lines
Re: Looking for quotes/ideas about Teamwork/Team Building	Carol Duncan <[log in to unmask]>	Fri, 7 Jun 2002 16:12:04 -0500	70 lines
Re: Looking for quotes/ideas about Teamwork/Team Building	Heisey, Tom <[log in to unmask]>	Fri, 7 Jun 2002 16:11:41 -0500	53 lines
Re: Looking for quotes/ideas about Teamwork/Team Building	Noel Bruton <[log in to unmask]>	Sun, 9 Jun 2002 18:58:34 +0100	63 lines
Re: Looking for quotes/ideas about Teamwork/Team Building	Ian Hanford <[log in to unmask]>	Mon, 10 Jun 2002 08:35:33 +0100	178 lines
Manuals: Do you read the manuals?	Patrick Fennessey <[log in to unmask]>	Wed, 5 Jun 2002 10:34:04 -0400	99 lines
Re: Manuals: Do you read the manuals?	Bart Prine <[log in to unmask]>	Wed, 5 Jun 2002 10:43:09 -0700	29 lines
Re: Manuals: Do you read the manuals?	Heisey, Tom <[log in to unmask]>	Wed, 5 Jun 2002 13:33:57 -0500	89 lines
Re: Manuals: Do you read the manuals?	Peter Monk <[log in to unmask]>	Thu, 6 Jun 2002 11:09:23 +0930	68 lines
Re: Manuals: Do you read the manuals?	Randi Millstein <[log in to unmask]>	Thu, 6 Jun 2002 12:11:30 -0400	266 lines
Re: Manuals: Do you read the manuals?	Heisey, Tom <[log in to unmask]>	Thu, 6 Jun 2002 15:22:41 -0500	114 lines
Re: Manuals: Do you read the manuals?	Martha Lundgren <[log in to unmask]>	Thu, 6 Jun 2002 15:30:19 -0500	89 lines
Re: Manuals: Do you read the manuals?	Heisey, Tom <[log in to unmask]>	Thu, 6 Jun 2002 17:10:45 -0500	65 lines
Re: Manuals: Do you read the manuals?	Martha Springsteen <[log in to unmask]>	Fri, 7 Jun 2002 08:40:00 -0400	33 lines
Re: Manuals: Do you read the manuals?	Ward Janice L <[log in to unmask]>	Mon, 10 Jun 2002 15:16:29 -0500	45 lines
Re: Manuals: Do you read the manuals?	Martha Lundgren <[log in to unmask]>	Tue, 11 Jun 2002 20:48:55 -0500	59 lines
More HEAT startup questions	Keelan J Cleary <[log in to unmask]>	Wed, 12 Jun 2002 00:21:32 -0400	41 lines
New Technology Rollouts	Rick Beaudry <[log in to unmask]>	Mon, 10 Jun 2002 10:51:30 -0400	27 lines
Re: New Technology Rollouts	Jaffe, Randie <[log in to unmask]>	Mon, 10 Jun 2002 10:56:02 -0400	48 lines
Re: New Technology Rollouts	Ian Hanford <[log in to unmask]>	Mon, 10 Jun 2002 16:01:47 +0100	203 lines
Re: New Technology Rollouts	Simon Robinson <[log in to unmask]>	Mon, 10 Jun 2002 16:07:47 +0100	43 lines
Re: New Technology Rollouts	Jaffe, Randie <[log in to unmask]>	Mon, 10 Jun 2002 11:19:33 -0400	59 lines
Re: New Technology Rollouts	Kevin Murphy <[log in to unmask]>	Mon, 10 Jun 2002 11:31:03 -0400	96 lines
Re: New Technology Rollouts	Thomas Schweich <[log in to unmask]>	Mon, 10 Jun 2002 10:46:58 -0700	64 lines
Re: New Technology Rollouts	Marvin Lewis <[log in to unmask]>	Mon, 10 Jun 2002 21:38:24 -0600	71 lines
Re: New Technology Rollouts (SLA?)	Rodger Ling <[log in to unmask]>	Mon, 10 Jun 2002 11:47:55 -0400	102 lines
OT - "Read The F***ing Story, Then RTFM"	Kukla Fran and Ollie <[log in to unmask]>	Tue, 4 Jun 2002 19:03:00 -0700	32 lines
Re: OT - "Read The F***ing Story, Then RTFM"	Noel Bruton <[log in to unmask]>	Wed, 5 Jun 2002 12:36:06 +0100	65 lines
Re: OT - "Read The F***ing Story, Then RTFM"	Ian Hanford <[log in to unmask]>	Wed, 5 Jun 2002 13:00:53 +0100	250 lines
Re: OT - "Read The F***ing Story, Then RTFM"	Jim Helfer <[log in to unmask]>	Wed, 5 Jun 2002 09:04:10 -0400	45 lines
Re: OT - "Read The F***ing Story, Then RTFM"	Kevin Murphy <[log in to unmask]>	Wed, 5 Jun 2002 09:58:06 -0400	174 lines
Re: OT - "Read The F***ing Story, Then RTFM"	Heisey, Tom <[log in to unmask]>	Wed, 5 Jun 2002 09:06:08 -0500	72 lines
Re: OT - "Read The F***ing Story, Then RTFM"	Brent Jenkins <[log in to unmask]>	Wed, 5 Jun 2002 09:11:47 -0700	24 lines
Re: OT - "Read The F***ing Story, Then RTFM"	Peter Monk <[log in to unmask]>	Thu, 6 Jun 2002 10:51:46 +0930	53 lines
Re: OT - "Read The F***ing Story, Then RTFM"	Heisey, Tom <[log in to unmask]>	Thu, 6 Jun 2002 08:00:25 -0500	71 lines
Re: OT - "Read The F***ing Story, Then RTFM"	John Bell (VA) <[log in to unmask]>	Thu, 6 Jun 2002 07:48:50 -0700	58 lines
Re: OT - "Read The F***ing Story, Then RTFM"	Martha Lundgren <[log in to unmask]>	Thu, 6 Jun 2002 13:05:21 -0500	60 lines
Re: OT - "Read The F***ing Story, Then RTFM"	Martha Springsteen <[log in to unmask]>	Thu, 6 Jun 2002 14:55:05 -0400	35 lines
OT Tech: Convert PDF files to Word Document	Martha Lundgren <[log in to unmask]>	Wed, 19 Jun 2002 13:58:49 -0500	66 lines
Re: OT Tech: Convert PDF files to Word Document	Susan Derylak <[log in to unmask]>	Wed, 19 Jun 2002 13:19:15 -0700	68 lines
Re: OT Tech: Convert PDF files to Word Document	Ian Hanford <[log in to unmask]>	Thu, 20 Jun 2002 08:18:17 +0100	187 lines
Re: OT Tech: Convert PDF files to Word Document	Jim Helfer <[log in to unmask]>	Thu, 20 Jun 2002 09:33:39 -0400	218 lines
Re: OT Tech: Convert PDF files to Word Document	Thomas Schweich <[log in to unmask]>	Thu, 20 Jun 2002 09:50:50 -0700	266 lines
Re: OT Tech: Convert PDF files to Word Document	Marvin Lewis <[log in to unmask]>	Thu, 20 Jun 2002 22:39:55 -0600	250 lines
Re: OT Tech: Convert PDF files to Word Document	Martha Lundgren <[log in to unmask]>	Fri, 21 Jun 2002 06:52:10 -0500	288 lines
Re: OT Tech: Convert PDF files to Word Document	Martha Lundgren <[log in to unmask]>	Fri, 21 Jun 2002 15:15:42 -0500	135 lines
Re: OT Tech: Convert PDF files to Word Document	Kukla Fran and Ollie <[log in to unmask]>	Fri, 21 Jun 2002 19:56:52 -0700	48 lines
OT: Austin, TX Chapter of HDI Forming	Martha Lundgren <[log in to unmask]>	Fri, 28 Jun 2002 19:10:18 -0500	21 lines
OT: Certification	Broadhurst, Brian <[log in to unmask]>	Fri, 7 Jun 2002 15:53:50 +0100	49 lines
Re: OT: Certification	Kevin T Quinn <[log in to unmask]>	Fri, 14 Jun 2002 21:19:30 -0400	70 lines
OT: HELP! Can you recommend a data recovery service?	Heisey, Tom <[log in to unmask]>	Tue, 11 Jun 2002 16:32:06 -0500	26 lines
Re: OT: HELP! Can you recommend a data recovery service?	Cindy Buck <[log in to unmask]>	Tue, 11 Jun 2002 14:49:16 -0700	63 lines
outsourcing help desk	Weaver, Tori <[log in to unmask]>	Tue, 18 Jun 2002 19:14:02 -0400	59 lines
Processes	Massimo Paolini <[log in to unmask]>	Thu, 6 Jun 2002 10:58:03 -0700	171 lines
Re: Processes	Kevin T Quinn <[log in to unmask]>	Fri, 14 Jun 2002 21:17:08 -0400	206 lines
Re: Processes	Vineet Agrawal <[log in to unmask]>	Sat, 15 Jun 2002 23:42:46 -0500	221 lines
Reporting	Sonya Artinyan <[log in to unmask]>	Mon, 24 Jun 2002 12:46:40 -0400	27 lines
sound card beeps	Rania Al-Abed <[log in to unmask]>	Fri, 14 Jun 2002 20:28:33 -0700	31 lines
Re: sound card beeps	Kukla Fran and Ollie <[log in to unmask]>	Sat, 15 Jun 2002 21:43:21 -0700	34 lines
Re: sound card beeps	Dave Schutz <[log in to unmask]>	Tue, 18 Jun 2002 12:31:39 -0400	58 lines
Re: sound card beeps	Bart Prine <[log in to unmask]>	Tue, 18 Jun 2002 14:24:05 -0700	44 lines
Re: sound card beeps	Rodger Ling <[log in to unmask]>	Wed, 19 Jun 2002 14:00:56 -0400	79 lines
Re: SPAM	Sori, Sheree Denise <[log in to unmask]>	Wed, 5 Jun 2002 09:11:03 -0400	21 lines
Re: SPAM	Jim Helfer <[log in to unmask]>	Wed, 5 Jun 2002 09:24:37 -0400	31 lines
Re: SPAM	Sori, Sheree Denise <[log in to unmask]>	Wed, 5 Jun 2002 09:24:10 -0400	40 lines
Re: SPAM	Jim Helfer <[log in to unmask]>	Wed, 5 Jun 2002 09:39:31 -0400	52 lines
Re: SPAM	Jim Helfer <[log in to unmask]>	Wed, 5 Jun 2002 12:32:13 -0400	64 lines
SPAM Filtering	Mark Sackson <[log in to unmask]>	Mon, 3 Jun 2002 09:23:13 -0700	18 lines
Re: SPAM Filtering	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Mon, 3 Jun 2002 13:03:48 -0500	36 lines
Re: SPAM Filtering	David J. Lock <[log in to unmask]>	Mon, 3 Jun 2002 11:05:22 -0700	47 lines
Re: SPAM Filtering	Rick Beaudry <[log in to unmask]>	Mon, 3 Jun 2002 15:03:47 -0400	61 lines
Re: SPAM Filtering	Jim Helfer <[log in to unmask]>	Tue, 4 Jun 2002 13:56:57 -0400	80 lines
Re: Support Documentation Templates	Marvin Lewis <[log in to unmask]>	Mon, 3 Jun 2002 23:42:21 -0600	52 lines
Tech: Fax Servers	Patrick Fennessey <[log in to unmask]>	Fri, 7 Jun 2002 10:26:36 -0400	74 lines
Tech: HP 8100C	Patrick Fennessey <[log in to unmask]>	Tue, 4 Jun 2002 09:38:24 -0400	39 lines
Re: Tech: HP 8100C	Ismail, Osman <[log in to unmask]>	Wed, 5 Jun 2002 05:17:24 -0400	56 lines
Tech: MS Office XP for Students Full Version? Limits?	Patrick Fennessey <[log in to unmask]>	Wed, 26 Jun 2002 12:16:46 -0400	52 lines
TECH: OT: Windows 2000 SBS CALs	Phil Battrick <[log in to unmask]>	Tue, 18 Jun 2002 11:03:37 +0100	89 lines
TECH: Problem with Dell 530 and W2K	Shelia Couch-Jackson <[log in to unmask]>	Tue, 4 Jun 2002 13:06:25 -0400	35 lines
Thomas Schweich/San Francisco/IBM is out of the office.	Thomas Schweich <[log in to unmask]>	Sun, 2 Jun 2002 14:50:52 -0600	14 lines
Re: Tracking Software/e-mails	Sean Ryan <[log in to unmask]>	Sat, 1 Jun 2002 09:04:30 +0100	27 lines
Re: Tracking Software/e-mails	Cindy Buck <[log in to unmask]>	Mon, 3 Jun 2002 09:17:46 -0700	57 lines
unsubscribe	Andrew Thomas Tweddle <[log in to unmask]>	Tue, 4 Jun 2002 20:38:48 +0100	38 lines
UNSUBSCRIBE	Kumar, Jasveen <[log in to unmask]>	Tue, 11 Jun 2002 08:40:25 +0100	23 lines
Update to Noel Bruton's Website	Noel Bruton <[log in to unmask]>	Thu, 20 Jun 2002 11:07:52 +0100	24 lines
Word 2002 Question	Teri Dorsey <[log in to unmask]>	Wed, 5 Jun 2002 11:24:24 -0400	100 lines
Re: Word 2002 Question	Jim Helfer <[log in to unmask]>	Wed, 5 Jun 2002 11:33:58 -0400	113 lines
XDB	Gary Singh <[log in to unmask]>	Sat, 1 Jun 2002 06:55:47 -0700	22 lines
Re: XDB	Daniel LaFrance <[log in to unmask]>	Sat, 1 Jun 2002 11:30:54 -0400	34 lines

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