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March 2003

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Subject	From	Date	Size
Announcing the March 2003 edition of the Help Desk FAQ	Philip Verghis <[log in to unmask]>	Sun, 9 Mar 2003 16:47:03 -0800	43 lines
Avaya ACD	Mark Sackson <[log in to unmask]>	Tue, 11 Mar 2003 11:20:50 -0500	54 lines
Call Classification	Trent Dang <[log in to unmask]>	Mon, 31 Mar 2003 06:59:19 -0600	25 lines
Re: Call Classification	Alan Watts <[log in to unmask]>	Mon, 31 Mar 2003 15:38:04 +0100	64 lines
Crystal Ball	Terry Allen <[log in to unmask]>	Fri, 21 Mar 2003 16:16:28 -0600	137 lines
Fwd: ISS Security Brief: Remote Sendmail Header Processing Vulnerability	Todd Megee <[log in to unmask]>	Mon, 3 Mar 2003 12:02:35 -0600	113 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and I raqies)	Juergen Biermann <[log in to unmask]>	Thu, 27 Mar 2003 08:16:59 -0800	196 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and I raqies)	Thomas, Kim <[log in to unmask]>	Thu, 27 Mar 2003 08:30:26 -0800	218 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and I raqies)	Lynda Morris <[log in to unmask]>	Thu, 27 Mar 2003 11:35:56 -0500	235 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and I raqies)	Massimo Paolini <[log in to unmask]>	Thu, 27 Mar 2003 09:08:26 -0800	227 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and I raqies)	[log in to unmask]	Thu, 27 Mar 2003 16:59:44 +0000	237 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and I raqies)	Barbara Barg <[log in to unmask]>	Thu, 27 Mar 2003 12:52:23 -0500	293 lines
Fwd: [arab_hackerz] bush war crime (americans and Iraqies)	Mona <[log in to unmask]>	Thu, 27 Mar 2003 03:33:06 -0800	382 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and Iraqies)	[log in to unmask]	Thu, 27 Mar 2003 11:28:09 +0000	24 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and Iraqies)	Barbara Barg <[log in to unmask]>	Thu, 27 Mar 2003 08:59:00 -0500	76 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and Iraqies)	Heisey, Tom <[log in to unmask]>	Thu, 27 Mar 2003 08:20:29 -0600	22 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and Iraqies)	Cutts, Tanya <[log in to unmask]>	Thu, 27 Mar 2003 14:24:04 -0000	102 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and Iraqies)	L.T. (Tom) Scripter <[log in to unmask]>	Thu, 27 Mar 2003 09:25:11 -0500	40 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and Iraqies)	Barbara Barg <[log in to unmask]>	Thu, 27 Mar 2003 09:53:10 -0500	154 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and Iraqies)	Richard Charette <[log in to unmask]>	Thu, 27 Mar 2003 15:12:32 -0800	27 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and Iraqies)	Kukla, Fran & Ollie <[log in to unmask]>	Thu, 27 Mar 2003 20:09:47 -0800	41 lines
Re: Fwd: [arab_hackerz] bush war crime (americans and Iraqies)	Filip Borgers <[log in to unmask]>	Fri, 28 Mar 2003 08:06:04 +0100	69 lines
HDesk-L Mini-FAQ - Mar 14, 2003	Heisey, Tom <[log in to unmask]>	Fri, 14 Mar 2003 10:57:58 -0600	161 lines
HDesk-L Mini-FAQ - Mar 28, 2003	Heisey, Tom <[log in to unmask]>	Fri, 28 Mar 2003 09:18:59 -0600	161 lines
HDesk-L Mini-FAQ - Mar 7, 2003	Heisey, Tom <[log in to unmask]>	Fri, 7 Mar 2003 14:22:28 -0600	166 lines
Help Desk Staffing Ratios	David Hemsworth <[log in to unmask]>	Mon, 3 Mar 2003 11:19:26 +1030	41 lines
Re: Help Desk Staffing Ratios	Phil Battrick <[log in to unmask]>	Mon, 3 Mar 2003 10:38:39 -0000	100 lines
Re: Help Desk Staffing Ratios	Noel Bruton <[log in to unmask]>	Mon, 3 Mar 2003 11:32:24 -0000	116 lines
Re: Help Desk Staffing Ratios	David Jones <[log in to unmask]>	Mon, 3 Mar 2003 08:03:36 -1000	23 lines
Re: Help Desk Staffing Ratios	Hector Virgen - CIOX <[log in to unmask]>	Mon, 3 Mar 2003 11:32:01 -0700	117 lines
Re: Help Desk Staffing Ratios	Terry Allen <[log in to unmask]>	Mon, 3 Mar 2003 13:58:45 -0600	161 lines
Help Desk Talk	Adam Herbst <[log in to unmask]>	Fri, 14 Mar 2003 12:13:06 -0500	87 lines
Re: Help Desk Talk	kim brown <[log in to unmask]>	Tue, 18 Mar 2003 09:00:49 +1100	45 lines
Re: Help Desk Talk	Adam Herbst <[log in to unmask]>	Mon, 17 Mar 2003 17:05:28 -0500	173 lines
Re: Help Desk Talk	Ed Zucker <[log in to unmask]>	Mon, 17 Mar 2003 15:55:39 -0700	146 lines
Help Desk Web Page	Janis G. Robinson <[log in to unmask]>	Mon, 24 Mar 2003 13:16:36 -0500	49 lines
Hold music	Daniel R. Abraham <[log in to unmask]>	Mon, 24 Mar 2003 12:57:45 -0500	20 lines
Re: Hold music	Glen Notman, Consultant <[log in to unmask]>	Mon, 24 Mar 2003 13:16:03 -0500	30 lines
Re: Hold music	Noel Bruton <[log in to unmask]>	Mon, 24 Mar 2003 18:37:55 -0000	43 lines
Re: Hold music	Kelley Arthur <[log in to unmask]>	Mon, 24 Mar 2003 14:31:45 -0500	44 lines
Re: Hold music	Martha Parrott <[log in to unmask]>	Mon, 24 Mar 2003 17:26:41 -0500	40 lines
Re: Hold music	BRAD BARBORAK <[log in to unmask]>	Mon, 24 Mar 2003 17:35:50 -0500	13 lines
Re: Hold music	Marvin Lewis <[log in to unmask]>	Mon, 24 Mar 2003 13:54:48 -0700	76 lines
Re: Hold music	Kelley Arthur <[log in to unmask]>	Mon, 24 Mar 2003 23:02:42 -0500	90 lines
Re: Hold music	Tom Sawyer <[log in to unmask]>	Tue, 25 Mar 2003 10:55:10 -0800	49 lines
Re: Hold music	Phil Battrick <[log in to unmask]>	Tue, 25 Mar 2003 23:33:58 -0000	33 lines
Re: Hold music	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Tue, 25 Mar 2003 18:08:08 -0600	33 lines
Re: Hold music	Thomas Schweich <[log in to unmask]>	Tue, 25 Mar 2003 17:27:52 -0800	99 lines
Re: Hold music	Daniel R. Abraham <[log in to unmask]>	Thu, 27 Mar 2003 15:51:20 -0500	41 lines
Re: Hold music	John Pierson <[log in to unmask]>	Thu, 27 Mar 2003 15:58:26 -0500	54 lines
Re: Hold music	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Thu, 27 Mar 2003 15:11:11 -0600	35 lines
Re: Hold music	Heisey, Tom <[log in to unmask]>	Thu, 27 Mar 2003 15:11:48 -0600	20 lines
Re: Hold music	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Thu, 27 Mar 2003 15:12:08 -0600	16 lines
Re: Hold music	Martha Springsteen <[log in to unmask]>	Fri, 28 Mar 2003 08:28:31 -0500	23 lines
Re: Hold music - Copyright Issue	Brent Jenkins <[log in to unmask]>	Mon, 24 Mar 2003 16:39:07 -0800	47 lines
Re: Hold music - Copyright Issue	Bart Prine <[log in to unmask]>	Mon, 24 Mar 2003 17:21:18 -0800	13 lines
Re: Hold music - Copyright Issue	Kukla, Fran & Ollie <[log in to unmask]>	Mon, 24 Mar 2003 19:31:09 -0800	24 lines
Re: humor	Lynda Morris <[log in to unmask]>	Fri, 7 Mar 2003 15:38:16 -0500	60 lines
Humor - Stupid Computer Tricks!	Daniel LaFrance <[log in to unmask]>	Sun, 9 Mar 2003 19:43:42 -0500	13 lines
Re: Humor - Stupid Computer Tricks!	David Jones <[log in to unmask]>	Mon, 10 Mar 2003 09:19:24 -1000	22 lines
Humor- You have Mail!	Bart Prine <[log in to unmask]>	Wed, 5 Mar 2003 08:37:51 -0800	14 lines
humor?: PUnishment	Heisey, Tom <[log in to unmask]>	Fri, 7 Mar 2003 14:20:58 -0600	32 lines
humor?: Punishment	Heisey, Tom <[log in to unmask]>	Fri, 14 Mar 2003 10:58:46 -0600	37 lines
humor?: Punishment	Heisey, Tom <[log in to unmask]>	Fri, 28 Mar 2003 09:17:39 -0600	37 lines
HUMOUR: Politically incorrect James Bond joke...	Phil Battrick <[log in to unmask]>	Fri, 14 Mar 2003 17:14:15 -0000	45 lines
KPI's for help desk staff	Kirstie Magowan <[log in to unmask]>	Tue, 4 Mar 2003 08:44:55 +1300	135 lines
Laptop errors	Doug Reade <[log in to unmask]>	Tue, 25 Mar 2003 13:33:27 -0800	22 lines
Re: Laptop errors	kim brown <[log in to unmask]>	Wed, 26 Mar 2003 08:45:36 +1100	53 lines
Mac Training for a PC Tech	Trent Dang <[log in to unmask]>	Thu, 13 Mar 2003 16:28:52 -0600	16 lines
Re: Mac Training for a PC Tech	François Granger <[log in to unmask]>	Fri, 14 Mar 2003 15:47:45 +0100	57 lines
Mac User Help	Mary J. Pierson <[log in to unmask]>	Mon, 10 Mar 2003 17:19:42 -0500	22 lines
Re: Mac User Help	François Granger <[log in to unmask]>	Tue, 11 Mar 2003 17:25:13 +0100	38 lines
Re: Mac User Help	François Granger <[log in to unmask]>	Tue, 11 Mar 2003 18:16:09 +0100	28 lines
Re: Off Topic Discussions	Kevin Murphy <[log in to unmask]>	Thu, 27 Mar 2003 09:28:58 -0500	433 lines
OT Re: [HDESK-L] Humor - Stupid Computer Tricks!	Daniel LaFrance <[log in to unmask]>	Mon, 10 Mar 2003 22:39:32 -0500	60 lines
Re: OT Re: [HDESK-L] Humor - Stupid Computer Tricks!	David Jones <[log in to unmask]>	Tue, 11 Mar 2003 09:20:26 -1000	28 lines
OT, Way OT: Funny statements in Microsoft's Knowledge Base	Heisey, Tom <[log in to unmask]>	Mon, 17 Mar 2003 11:57:43 -0600	43 lines
OT: How the Internet is changing us	Heisey, Tom <[log in to unmask]>	Thu, 13 Mar 2003 16:50:03 -0600	28 lines
OT?: VNC versions and sites	Heisey, Tom <[log in to unmask]>	Mon, 10 Mar 2003 09:18:26 -0600	68 lines
Policy or guidelines on procuring and supporting PDAs	[log in to unmask]	Fri, 28 Mar 2003 17:37:04 -0500	191 lines
Re: Policy or guidelines on procuring and supporting PDAs	Trent Dang <[log in to unmask]>	Sun, 30 Mar 2003 23:19:38 -0600	329 lines
Resolution Based Helpdesks	Trent Dang <[log in to unmask]>	Thu, 27 Mar 2003 05:09:55 -0600	78 lines
Re: Resolution Based Helpdesks	Alan Watts <[log in to unmask]>	Thu, 27 Mar 2003 12:29:12 -0000	109 lines
se what i have got in one of the emails from the helpdesk email-list which i am subscribed to	Rania Al-Abed <[log in to unmask]>	Thu, 27 Mar 2003 12:33:59 -0800	203 lines
Re: se what i have got in one of the emails from the helpdesk email-list which i am subscribed to	Lynda Morris <[log in to unmask]>	Thu, 27 Mar 2003 15:45:17 -0500	80 lines
Re: se what i have got in one of the emails from the helpdesk email-list which i am subscribed to	Kevin Murphy <[log in to unmask]>	Thu, 27 Mar 2003 16:03:49 -0500	234 lines
Sorry, I couldn't wait for Friday!	Fraser, Karen <[log in to unmask]>	Wed, 12 Mar 2003 11:46:39 -0600	167 lines
Systems keep reboot itself	Tru Q. Nguyen <[log in to unmask]>	Tue, 25 Mar 2003 13:56:35 -0800	17 lines
[log in to unmask]	Margaret Yacobucci <[log in to unmask]>	Thu, 13 Mar 2003 18:55:45 -0500	44 lines
The infamous war pictures	Heisey, Tom <[log in to unmask]>	Thu, 27 Mar 2003 15:06:26 -0600	19 lines
Re: The infamous war pictures	Ed Zucker <[log in to unmask]>	Thu, 27 Mar 2003 16:26:22 -0700	26 lines
Re: The infamous war pictures	Peter Monk <[log in to unmask]>	Fri, 28 Mar 2003 10:26:45 +1030	47 lines
Tools that Track SLA's	Rick Beaudry <[log in to unmask]>	Fri, 21 Mar 2003 10:49:42 -0500	105 lines
unsubscribe	Ulrich Laurence <[log in to unmask]>	Tue, 4 Mar 2003 11:38:44 +0100	10 lines
Re: unsubscribe	Phil Battrick <[log in to unmask]>	Tue, 4 Mar 2003 10:54:41 -0000	68 lines
Re: unsubscribe	William R. Briggs <[log in to unmask]>	Tue, 4 Mar 2003 09:23:52 -0800	22 lines
Re: unsubscribe	Phil Battrick <[log in to unmask]>	Tue, 4 Mar 2003 23:19:28 -0000	45 lines
Re: unsubscribe	Kym Jones <[log in to unmask]>	Wed, 5 Mar 2003 09:56:13 +1030	51 lines
Re: unsubscribe	Heisey, Tom <[log in to unmask]>	Wed, 5 Mar 2003 09:02:08 -0600	70 lines
Re: VNC versions and sites	K. Jordan <[log in to unmask]>	Tue, 11 Mar 2003 02:54:46 +1000	85 lines
what does "experience in setting up a managing a help desk" mean to you.	Steve Valois <[log in to unmask]>	Fri, 14 Mar 2003 08:37:35 -0500	25 lines
Re: what does "experience in setting up a managing a help desk" mean to you.	Alan Watts <[log in to unmask]>	Fri, 14 Mar 2003 14:33:51 -0000	73 lines
Re: what does "experience in setting up a managing a help desk" mean to you.	Phil Battrick <[log in to unmask]>	Fri, 14 Mar 2003 17:11:38 -0000	110 lines
Windows 2000 Security	Mary J. Pierson <[log in to unmask]>	Wed, 12 Mar 2003 13:22:18 -0500	28 lines
Re: Windows 2000 Security	Cindy Dooling <[log in to unmask]>	Wed, 12 Mar 2003 14:32:36 -0700	41 lines
Re: Windows 2000 Security	Trent Dang <[log in to unmask]>	Wed, 12 Mar 2003 23:05:20 -0600	54 lines
Windows ME	[log in to unmask]	Wed, 5 Mar 2003 10:21:20 -0500	31 lines
Re: Windows ME	Gretchen A. Schultes <[log in to unmask]>	Wed, 5 Mar 2003 10:57:26 -0500	59 lines
Re: Your Input Requested re: Help Desk Best Practices T echnologies	MICHAEL BERGER <[log in to unmask]>	Wed, 5 Mar 2003 14:28:44 -0800	197 lines
Your Input Requested re: Help Desk Best Practices Technologies	Scott McCurdie <[log in to unmask]>	Mon, 3 Mar 2003 17:35:42 -0500	40 lines
Re: Your Input Requested re: Help Desk Best Practices Technologies	Alan Watts <[log in to unmask]>	Tue, 4 Mar 2003 09:43:45 -0000	72 lines
Re: Your Input Requested re: Help Desk Best Practices Technologies	Broadhurst, Brian <[log in to unmask]>	Tue, 4 Mar 2003 10:38:08 -0000	114 lines
Re: Your Input Requested re: Help Desk Best Practices Technologies	Scott McCurdie <[log in to unmask]>	Wed, 5 Mar 2003 12:53:54 -0500	159 lines

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