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April 2003

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Subject	From	Date	Size
Announcing the April 2003 edition of the Help Desk FAQ	Philip Verghis <[log in to unmask]>	Sun, 13 Apr 2003 13:20:57 -0700	28 lines
Best practices - Ticket archiving	Ron Gilbert <[log in to unmask]>	Tue, 1 Apr 2003 13:59:13 -0700	21 lines
Re: Best practices - Ticket archiving	Thomas Schweich <[log in to unmask]>	Tue, 1 Apr 2003 13:47:58 -0800	96 lines
Re: Best practices - Ticket archiving	David Parlante <[log in to unmask]>	Wed, 2 Apr 2003 09:49:50 -0500	278 lines
Re: Best practices - Ticket archiving	David Jones <[log in to unmask]>	Thu, 3 Apr 2003 09:45:16 -1000	137 lines
Re: Call Classification	Trent Dang <[log in to unmask]>	Tue, 1 Apr 2003 01:44:43 -0600	96 lines
Re: Call Classification	Alan Watts <[log in to unmask]>	Tue, 1 Apr 2003 15:56:30 +0100	148 lines
Re: Call Classification	Daniel LaFrance <[log in to unmask]>	Tue, 1 Apr 2003 18:56:09 -0500	140 lines
Calling all Lotus Notes folks	Daniel R. Abraham <[log in to unmask]>	Wed, 16 Apr 2003 11:21:00 -0400	14 lines
Flexible Staffing Models	David Smith <[log in to unmask]>	Tue, 1 Apr 2003 08:24:40 -0500	22 lines
Re: HDESK-L Digest - 1 Apr 2003 to 2 Apr 2003 (#2003-63)	Philip Verghis <[log in to unmask]>	Thu, 3 Apr 2003 04:34:00 -0800	99 lines
HDesk-L Mini-FAQ	Heisey, Tom <[log in to unmask]>	Fri, 18 Apr 2003 14:20:50 -0500	165 lines
HDesk-L Mini-FAQ - April 25, 2003	Heisey, Tom <[log in to unmask]>	Fri, 25 Apr 2003 14:22:50 -0500	166 lines
HDesk-L Mini-FAQ - April 4, 2003	Heisey, Tom <[log in to unmask]>	Fri, 4 Apr 2003 08:37:39 -0600	167 lines
HelpDesk Software	Shannon Carter <[log in to unmask]>	Wed, 30 Apr 2003 12:06:25 -0400	17 lines
HUMOR: Dateline Bahgdad	Robert T. Werner <[log in to unmask]>	Fri, 11 Apr 2003 13:18:08 -0400	16 lines
Re: HUMOR: Dateline Bahgdad	Kukla, Fran & Ollie <[log in to unmask]>	Fri, 11 Apr 2003 21:04:36 -0700	31 lines
Re: HUMOR: Dateline Bahgdad	Daniel R. Abraham <[log in to unmask]>	Mon, 14 Apr 2003 08:32:14 -0400	45 lines
Humor: Fish tales	Heisey, Tom <[log in to unmask]>	Fri, 4 Apr 2003 08:28:37 -0600	33 lines
HUMOR: Interview with the search engine	Findlay, Will <[log in to unmask]>	Fri, 18 Apr 2003 15:18:35 -0500	27 lines
Humor? Long memory	Heisey, Tom <[log in to unmask]>	Fri, 25 Apr 2003 14:23:47 -0500	23 lines
OT: Academic job search resources	Heisey, Tom <[log in to unmask]>	Tue, 1 Apr 2003 14:09:04 -0600	30 lines
Re: OT: Academic job search resources	Trent Dang <[log in to unmask]>	Tue, 1 Apr 2003 23:03:12 -0600	60 lines
OT: Super DMCA laws	Heisey, Tom <[log in to unmask]>	Mon, 21 Apr 2003 10:03:15 -0500	38 lines
OT: Windows timeline	Heisey, Tom <[log in to unmask]>	Tue, 15 Apr 2003 10:55:12 -0500	24 lines
Re: OT: Windows timeline	David Jones <[log in to unmask]>	Wed, 16 Apr 2003 15:35:08 -1000	34 lines
Over-needy users	Doug Reade <[log in to unmask]>	Fri, 18 Apr 2003 14:12:45 -0700	28 lines
Re: Over-needy users	kim brown <[log in to unmask]>	Sat, 19 Apr 2003 12:28:21 +1000	64 lines
Re: Over-needy users	Heisey, Tom <[log in to unmask]>	Mon, 21 Apr 2003 09:10:21 -0500	72 lines
Re: Over-needy users	Noel Bruton <[log in to unmask]>	Mon, 21 Apr 2003 16:07:36 +0100	112 lines
Re: Over-needy users	Heisey, Tom <[log in to unmask]>	Mon, 21 Apr 2003 17:08:44 -0500	65 lines
Re: Over-needy users	Doug Reade <[log in to unmask]>	Tue, 22 Apr 2003 06:03:06 -0700	86 lines
Re: Over-needy users	Heisey, Tom <[log in to unmask]>	Tue, 22 Apr 2003 09:16:25 -0500	53 lines
Re: Over-needy users	Jera Anderson <[log in to unmask]>	Tue, 22 Apr 2003 09:56:22 -0500	50 lines
Re: Over-needy users	Martha Lundgren <[log in to unmask]>	Sun, 27 Apr 2003 08:28:17 -0500	122 lines
Re: Over-needy users	Doug Reade <[log in to unmask]>	Mon, 28 Apr 2003 05:34:43 -0700	141 lines
question	L.T. (Tom) Scripter <[log in to unmask]>	Fri, 25 Apr 2003 15:33:21 -0400	45 lines
Re: Rejected posting to [log in to unmask]	Fraser, Karen <[log in to unmask]>	Fri, 4 Apr 2003 09:47:44 -0600	35 lines
Re: Rejected posting to [log in to unmask]	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Fri, 4 Apr 2003 10:03:00 -0600	51 lines
Re: Rejected posting to [log in to unmask]	Fraser, Karen <[log in to unmask]>	Fri, 4 Apr 2003 10:08:59 -0600	62 lines
Re: Rejected posting to [log in to unmask]	Findlay, Will <[log in to unmask]>	Fri, 4 Apr 2003 11:06:05 -0500	77 lines
Re: Rejected posting to [log in to unmask]	Heisey, Tom <[log in to unmask]>	Fri, 4 Apr 2003 13:49:28 -0600	37 lines
Re: Rejected posting to [log in to unmask]	David Jones <[log in to unmask]>	Mon, 7 Apr 2003 09:33:45 -1000	93 lines
Remote Control Software	Ron Gilbert <[log in to unmask]>	Mon, 7 Apr 2003 17:09:03 -0700	23 lines
Re: Remote Control Software	Thomas Schweich <[log in to unmask]>	Tue, 8 Apr 2003 07:50:13 -0700	107 lines
Request	Thomas, Kim <[log in to unmask]>	Wed, 16 Apr 2003 08:18:42 -0700	17 lines
Re: Request	Glen Notman, Consultant <[log in to unmask]>	Thu, 17 Apr 2003 12:52:32 -0400	25 lines
Slow Friday...	Daniel R. Abraham <[log in to unmask]>	Fri, 18 Apr 2003 14:49:30 -0400	31 lines
Re: Slow Friday...	Grant Nygren <[log in to unmask]>	Fri, 18 Apr 2003 17:42:33 -0400	84 lines
Re: Slow Friday...	Grant Nygren <[log in to unmask]>	Fri, 25 Apr 2003 23:08:02 -0400	97 lines
Re: Slow Friday...	Marvin Lewis <[log in to unmask]>	Sat, 26 Apr 2003 00:21:25 -0600	111 lines
Re: Slow Friday...	Grant Nygren <[log in to unmask]>	Sat, 26 Apr 2003 14:08:31 -0400	135 lines
SPAM utilities/ fighters	Bart Prine <[log in to unmask]>	Mon, 7 Apr 2003 13:14:06 -0700	13 lines
Re: SPAM utilities/ fighters	Cindy Dooling <[log in to unmask]>	Mon, 7 Apr 2003 13:24:09 -0700	28 lines
Re: SPAM utilities/ fighters	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Mon, 7 Apr 2003 15:28:10 -0500	37 lines
Re: SPAM utilities/ fighters	Fraser, Karen <[log in to unmask]>	Mon, 7 Apr 2003 15:40:30 -0500	52 lines
Re: SPAM utilities/ fighters	Massimo Paolini <[log in to unmask]>	Mon, 7 Apr 2003 14:23:22 -0700	67 lines
Re: SPAM utilities/ fighters	Cindy Dooling <[log in to unmask]>	Mon, 7 Apr 2003 14:51:38 -0700	29 lines
Re: SPAM utilities/ fighters	Fraser, Karen <[log in to unmask]>	Mon, 7 Apr 2003 16:56:58 -0500	47 lines
Re: SPAM utilities/ fighters	ParrishN <[log in to unmask]>	Mon, 7 Apr 2003 15:30:14 -0700	35 lines
Re: SPAM utilities/ fighters	Bart Prine <[log in to unmask]>	Mon, 7 Apr 2003 15:48:31 -0700	14 lines
Re: SPAM utilities/ fighters	Daniel R. Abraham <[log in to unmask]>	Tue, 8 Apr 2003 08:36:05 -0400	41 lines
Re: SPAM utilities/ fighters	Kathleen [Kathie] Kaeding Turner <[log in to unmask]>	Tue, 8 Apr 2003 08:08:34 -0500	29 lines
Re: SPAM utilities/ fighters	Doug Reade <[log in to unmask]>	Tue, 8 Apr 2003 06:11:17 -0700	31 lines
Re: SPAM utilities/ fighters	Daniel R. Abraham <[log in to unmask]>	Tue, 8 Apr 2003 11:25:55 -0400	45 lines
Re: SPAM utilities/ fighters	David Jones <[log in to unmask]>	Tue, 8 Apr 2003 07:46:21 -1000	33 lines
Re: SPAM utilities/ fighters	Findlay, Will <[log in to unmask]>	Wed, 9 Apr 2003 12:04:19 -0500	39 lines
Tech: Fast scanner for many doucuments to pdf.	Patrick Fennessey <[log in to unmask]>	Tue, 8 Apr 2003 09:16:27 -0400	71 lines
Re: Tech: Fast scanner for many doucuments to pdf.	Daniel LaFrance <[log in to unmask]>	Tue, 8 Apr 2003 20:21:25 -0400	81 lines
Re: Tech: Fast scanner for many doucuments to pdf.	David Jones <[log in to unmask]>	Wed, 9 Apr 2003 07:30:08 -1000	25 lines
Unsubscribe	Islam Elshamy <[log in to unmask]>	Wed, 2 Apr 2003 15:31:57 -0500	36 lines
Re: Unsubscribe	Phil Battrick <[log in to unmask]>	Thu, 3 Apr 2003 08:26:32 +0100	138 lines
unsubscribe	Tadas Vilutis <[log in to unmask]>	Wed, 23 Apr 2003 11:26:39 +0300	20 lines
Windows 2000 Messenger	David Parlante <[log in to unmask]>	Wed, 23 Apr 2003 16:17:20 -0400	216 lines
Re: Windows 2000 Messenger	Mark Kirschner <[log in to unmask]>	Wed, 23 Apr 2003 14:09:07 -0700	672 lines
Re: Windows 2000 Messenger	David Parlante <[log in to unmask]>	Thu, 24 Apr 2003 09:12:59 -0400	333 lines

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