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April 2004

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Subject	From	Date	Size
Re:	Ed Zucker <[log in to unmask]>	Tue, 20 Apr 2004 14:10:33 -0600	40 lines
Re:	Heisey, Tom <[log in to unmask]>	Tue, 20 Apr 2004 15:47:23 -0500	224 lines
Re:	Tom Sawyer <[log in to unmask]>	Tue, 20 Apr 2004 14:55:48 -0700	27 lines
Re:	Jeff Smith <[log in to unmask]>	Thu, 22 Apr 2004 14:24:18 -0300	79 lines
<No subject>	Kathy Dupree <[log in to unmask]>	Wed, 14 Apr 2004 10:29:45 -0400	89 lines
<No subject>	Kathy Dupree <[log in to unmask]>	Tue, 20 Apr 2004 16:00:27 -0400	83 lines
<No subject>	Kathy Dupree <[log in to unmask]>	Tue, 20 Apr 2004 16:26:06 -0400	47 lines
<No subject>	Kathy Dupree <[log in to unmask]>	Wed, 21 Apr 2004 08:36:05 -0400	192 lines
Announcing the April 2004 edition of the Help Desk FAQ	Philip Verghis <[log in to unmask]>	Sun, 25 Apr 2004 16:09:18 -0700	36 lines
Attending HDI conference in Orlando?	Philip Verghis <[log in to unmask]>	Sat, 17 Apr 2004 06:44:57 -0700	36 lines
Defrag on XP for Power users	[log in to unmask]	Tue, 13 Apr 2004 12:58:03 -0400	36 lines
First Email Resolution Rate	Dan Abraham <[log in to unmask]>	Thu, 29 Apr 2004 13:12:10 -0400	24 lines
Re: First Email Resolution Rate	Martha Lundgren <[log in to unmask]>	Thu, 29 Apr 2004 19:59:12 -0500	37 lines
Re: First Email Resolution Rate	Steve Huskey <[log in to unmask]>	Fri, 30 Apr 2004 16:10:31 -0400	51 lines
Re: First Email Resolution Rate	Terry Allen <[log in to unmask]>	Fri, 30 Apr 2004 17:27:38 -0500	71 lines
Re: HDESK-L Digest - 2 Apr 2004 to 8 Apr 2004 (#2004-43)	[log in to unmask]	Fri, 9 Apr 2004 13:46:17 -0230	108 lines
HDesk-L Mini-FAQ - Apr 9, 2004	Heisey, Tom <[log in to unmask]>	Fri, 9 Apr 2004 10:03:41 -0500	167 lines
HDesk-L Mini-FAQ - April 16, 2004	Heisey, Tom <[log in to unmask]>	Fri, 16 Apr 2004 15:40:31 -0500	167 lines
HDesk-L Mini-FAQ - April 2, 2004	Heisey, Tom <[log in to unmask]>	Fri, 2 Apr 2004 13:06:13 -0600	167 lines
HDesk-L Mini-FAQ - April 23, 2004	Heisey, Tom <[log in to unmask]>	Fri, 23 Apr 2004 11:20:09 -0500	167 lines
HDesk-L Mini-FAQ for the week of April 30, 2004	Heisey, Tom <[log in to unmask]>	Fri, 30 Apr 2004 15:14:05 -0500	165 lines
Hey All....	Euker, Kim <[log in to unmask]>	Fri, 30 Apr 2004 20:25:14 -0400	26 lines
How do you notify external customers of mass outages?	Heisey, Tom <[log in to unmask]>	Wed, 14 Apr 2004 14:56:48 -0500	33 lines
Re: How do you notify external customers of mass outages?	T. Dang <[log in to unmask]>	Wed, 14 Apr 2004 15:37:58 -0500	61 lines
Re: How do you notify external customers of mass outages?	Troy M. Barnhart <[log in to unmask]>	Wed, 14 Apr 2004 14:47:48 -0600	47 lines
Re: How do you notify external customers of mass outages?	Lynn Morgan <[log in to unmask]>	Wed, 14 Apr 2004 16:51:59 -0400	64 lines
Re: How do you notify external customers of mass outages?	Martha Lundgren <[log in to unmask]>	Wed, 14 Apr 2004 18:53:26 -0500	84 lines
Re: How do you notify external customers of mass outages?	Heisey, Tom <[log in to unmask]>	Thu, 15 Apr 2004 13:24:12 -0500	20 lines
Re: How do you notify external customers of mass outages?	Scripter, Tom <[log in to unmask]>	Thu, 15 Apr 2004 14:35:54 -0400	31 lines
Re: How do you notify external customers of mass outages?	Martha Lundgren <[log in to unmask]>	Thu, 15 Apr 2004 15:36:43 -0500	72 lines
Re: How do you notify external customers of mass outages?	David Jones <[log in to unmask]>	Thu, 15 Apr 2004 10:49:59 -1000	16 lines
Re: How do you notify external customers of mass outages?	[log in to unmask]	Thu, 22 Apr 2004 21:37:03 -0400	69 lines
How to Log & Differentiate Support Calls from other IT-related tasks	Agapeyev, Clare <[log in to unmask]>	Thu, 8 Apr 2004 16:15:43 -0700	31 lines
Re: How to Log & Differentiate Support Calls from otherIT-related tasks	Glen Notman, Consultant <[log in to unmask]>	Fri, 9 Apr 2004 17:48:15 +0800	57 lines
HUMOR: Well, kind of . . .	Steve Huskey <[log in to unmask]>	Fri, 30 Apr 2004 16:11:43 -0400	50 lines
Re: HUMOR: Well, kind of . . .	Martha Lundgren <[log in to unmask]>	Fri, 30 Apr 2004 17:08:44 -0500	80 lines
Humor?	Heisey, Tom <[log in to unmask]>	Fri, 2 Apr 2004 13:13:30 -0600	44 lines
Humor? - Vet visit	Heisey, Tom <[log in to unmask]>	Fri, 23 Apr 2004 11:28:56 -0500	44 lines
Re: Humor? - Vet visit	Matuszek, Kathleen E. <[log in to unmask]>	Fri, 23 Apr 2004 12:50:31 -0400	50 lines
Re: Humor? - Vet visit	Lynda Morris <[log in to unmask]>	Fri, 23 Apr 2004 12:54:23 -0400	66 lines
Re: Humor? - Vet visit	Barbara Barg <[log in to unmask]>	Fri, 23 Apr 2004 13:00:01 -0400	108 lines
Re: Humor? - Vet visit	Fraser, Karen <[log in to unmask]>	Fri, 23 Apr 2004 12:00:02 -0500	66 lines
Re: Humor? - Vet visit	Heisey, Tom <[log in to unmask]>	Fri, 23 Apr 2004 13:43:22 -0500	93 lines
Re: Humor? - Vet visit	Bob Werner <[log in to unmask]>	Fri, 23 Apr 2004 21:11:18 -0400	92 lines
Re: Humor? - Vet visit	Kukla, Fran & Ollie <[log in to unmask]>	Fri, 23 Apr 2004 20:29:39 -0700	20 lines
Humor? More puns	Heisey, Tom <[log in to unmask]>	Fri, 16 Apr 2004 15:44:33 -0500	19 lines
Humor? The Gender of a Computer??	Heisey, Tom <[log in to unmask]>	Fri, 9 Apr 2004 10:02:35 -0500	48 lines
Internal Chat Systems	Mainarick, Lisa <[log in to unmask]>	Tue, 13 Apr 2004 11:35:54 -0700	201 lines
Re: Internal Chat Systems	Kukla, Fran & Ollie <[log in to unmask]>	Tue, 13 Apr 2004 21:39:57 -0700	41 lines
Re: Internal Chat Systems	Ron Gilbert <[log in to unmask]>	Wed, 14 Apr 2004 07:38:05 -0700	46 lines
Re: Internal Chat Systems	David Jones <[log in to unmask]>	Wed, 14 Apr 2004 08:08:41 -1000	79 lines
Re: Local Administrator justification - Overdue Reply	James S. Borg <[log in to unmask]>	Mon, 12 Apr 2004 13:30:16 -0400	108 lines
Re: Local Administrator justification - Overdue Reply	Cindy Dooling <[log in to unmask]>	Mon, 12 Apr 2004 10:50:12 -0700	138 lines
Re: Local Administrator justification - Overdue Reply	James S. Borg <[log in to unmask]>	Tue, 13 Apr 2004 09:48:29 -0400	159 lines
Re: Local Administrator justification - Overdue Reply	craig peppard <[log in to unmask]>	Tue, 13 Apr 2004 16:36:44 +0000	232 lines
My Apologies Folks	Bart Prine <[log in to unmask]>	Wed, 14 Apr 2004 08:50:38 -0700	11 lines
Re: name sort in outlook	Bob Werner <[log in to unmask]>	Wed, 14 Apr 2004 17:36:16 -0400	100 lines
Re: OUTLOOK 2003 read receipt issue using exchange	Bob Werner <[log in to unmask]>	Thu, 15 Apr 2004 15:32:03 -0400	46 lines
Remote Control of Desktops outside of Firewall	Herb Rosenberg <[log in to unmask]>	Tue, 20 Apr 2004 21:08:49 -0000	23 lines
Re: Remote Control of Desktops outside of Firewall	Patrick Fennessey <[log in to unmask]>	Tue, 20 Apr 2004 17:27:41 -0400	123 lines
Re: Remote Control of Desktops outside of Firewall	Herb Rosenberg <[log in to unmask]>	Tue, 20 Apr 2004 23:56:28 -0000	155 lines
Re: Remote Control of Desktops outside of Firewall	Kevin Murphy <[log in to unmask]>	Wed, 21 Apr 2004 07:57:06 -0400	318 lines
Re: Remote Control of Desktops outside of Firewall	Ron Sorrell <[log in to unmask]>	Wed, 21 Apr 2004 08:31:40 -0400	816 lines
Re: Remote Control of Desktops outside of Firewall	Ron Sorrell <[log in to unmask]>	Wed, 21 Apr 2004 08:35:26 -0400	827 lines
Re: Remote Control of Desktops outside of Firewall	David Jones <[log in to unmask]>	Wed, 21 Apr 2004 08:36:24 -1000	77 lines
Re: Remote Control of Desktops outside of Firewall	Mainarick, Lisa <[log in to unmask]>	Thu, 22 Apr 2004 08:32:11 -0700	41 lines
Software Reccomendations	T. Dang <[log in to unmask]>	Thu, 22 Apr 2004 12:35:24 -0500	43 lines
Re: Software Reccomendations	Patrick Fennessey <[log in to unmask]>	Thu, 22 Apr 2004 14:10:46 -0400	149 lines
TECH: Linux Investigation or Who moved my Cheese?	Patrick Fennessey <[log in to unmask]>	Fri, 16 Apr 2004 12:18:44 -0400	122 lines
TECH: Linux use in business. What do you use Linux for?	Patrick Fennessey <[log in to unmask]>	Tue, 13 Apr 2004 13:42:18 -0400	79 lines
Re: TECH: Linux use in business. What do you use Linux for?	Danny Lee <[log in to unmask]>	Tue, 13 Apr 2004 13:48:26 -0600	120 lines
Re: TECH: Linux use in business. What do you use Linux for?	David Jones <[log in to unmask]>	Wed, 14 Apr 2004 08:08:41 -1000	133 lines
Re: TECH: Linux use in business. What do you use Linux for?	Tom Sawyer <[log in to unmask]>	Wed, 14 Apr 2004 16:07:44 -0700	81 lines
Re: TECH: Linux use in business. What do you use Linux for?	David Jones <[log in to unmask]>	Thu, 15 Apr 2004 11:07:01 -1000	117 lines
Re: TECH: Linux use in business. What do you use Linux for?	Tom Sawyer <[log in to unmask]>	Thu, 15 Apr 2004 15:17:23 -0700	139 lines
Re: TECH: Linux use in business. What do you use Linux for?	Rick Russell <[log in to unmask]>	Fri, 16 Apr 2004 00:07:55 -0500	28 lines
TECH: OUTLOOK 2003 read receipt issue using exchange	Bob Werner <[log in to unmask]>	Thu, 15 Apr 2004 14:01:11 -0400	24 lines
TECH: Patches VENTING	Patrick Fennessey <[log in to unmask]>	Tue, 20 Apr 2004 09:37:07 -0400	97 lines
Re: TECH: Patches VENTING	Heisey, Tom <[log in to unmask]>	Tue, 20 Apr 2004 09:08:14 -0500	153 lines
Re: TECH: Patches VENTING	David Jones <[log in to unmask]>	Wed, 21 Apr 2004 08:36:25 -1000	39 lines
Re: TECH: Patches VENTING	Euker, Kim <[log in to unmask]>	Wed, 21 Apr 2004 14:58:54 -0400	48 lines
Re: TECH: Patches VENTING	Tom Sawyer <[log in to unmask]>	Wed, 21 Apr 2004 13:45:23 -0700	65 lines
Re: TECH: Patches VENTING	David Jones <[log in to unmask]>	Thu, 22 Apr 2004 09:21:13 -1000	84 lines
Re: TECH: Patches VENTING	Rodger Ling <[log in to unmask]>	Thu, 22 Apr 2004 15:38:36 -0400	115 lines
Re: TECH: Patches VENTING	Heisey, Tom <[log in to unmask]>	Thu, 22 Apr 2004 15:55:00 -0500	114 lines
Re: TECH: Patches VENTING	Stephanie Rossi <[log in to unmask]>	Thu, 22 Apr 2004 16:55:59 -0700	123 lines
Re: TECH: Patches VENTING	David Jones <[log in to unmask]>	Fri, 23 Apr 2004 09:39:08 -1000	20 lines
TECH: RSS Feeds	Patrick Fennessey <[log in to unmask]>	Mon, 19 Apr 2004 13:59:11 -0400	111 lines
TECH: VPN Solutions W/ a good frontend.	Patrick Fennessey <[log in to unmask]>	Wed, 14 Apr 2004 15:24:34 -0400	25 lines
Re: TECH: VPN Solutions W/ a good frontend.	Sori, Sheree Denise <[log in to unmask]>	Wed, 14 Apr 2004 15:52:50 -0400	34 lines
Re: Thank You	Cindy Hudson <[log in to unmask]>	Thu, 1 Apr 2004 16:18:37 -0500	482 lines
The death ray is here	Bart Prine <[log in to unmask]>	Wed, 14 Apr 2004 08:48:34 -0700	19 lines
Re: The death ray is here	Rick Pierson <[log in to unmask]>	Wed, 14 Apr 2004 09:07:28 -0700	53 lines

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April 2004

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